Reviews show a clear split between product aesthetics and post-purchase experiences. Several customers praise appearance, embroidery, and prompt deliveries, while multiple others report long shipping delays, missing tracking updates, and limited remedies for undelivered or personalized orders. Durability concerns appear repeatedly—examples include paint abrasion on light-colored suitcases and broken zippers or locks after a single trip. Prospective buyers should weigh the brand’s visual appeal and personalization options against reported delivery risks and possible repair or replacement delays, and check shipping, return, and warranty policies before purchasing.
Examples from available reviews (Oct 2025 – Feb 2026).
Order delayed 50 days with no delivery or refund resolution.
“50 days, no package, no resolution.”
Customer service was helpful and resolved order issues promptly.
“They were very helpful easy to contact and resolved all the issues.”
Luggage finish wore quickly and did not withstand normal use.
“The paint cover they spray on the luggage is soft and does not withstand any sort of rubbing.”
Luggage broke after one flight and repairs have been delayed.
“the TSA lock snapped off and the zip broke”
Service reports trend negative: multiple customers describe long waits, unresolved orders, and limited remediation for delayed or missing deliveries.
Several reviewers question value for money, citing durability failures and repair costs that conflict with the brand’s premium price positioning.
User experience is uneven: some praise prompt delivery and easy returns, while others report long delivery delays and stale tracking information.
Product feedback is mixed: aesthetics and embroidery are praised, but reviewers report paint wear, zippers or locks breaking, and short-term durability issues.
Communication is frequently criticized: reviewers describe slow or absent responses, lack of tracking updates, and long waits for replacement parts or refunds.
Overall experiences skew negative across these reviews, driven by delivery problems, repair delays, and durability complaints despite some positive service notes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Quotes shortened · As of: February 2026
Design is nice but product feels less durable than expected.
“the product didn’t feel as durable as expected”
Order delayed 50 days with no delivery or refund resolution.
“50 days, no package, no resolution.”
Customer service was helpful and resolved order issues promptly.
“They were very helpful easy to contact and resolved all the issues.”
Luggage finish wore quickly and did not withstand normal use.
“The paint cover they spray on the luggage is soft and does not withstand any sort of rubbing.”
Product still not received two months after ordering.
“Still waiting for product 2 months after ordering.”
Luggage broke after one flight and repairs have been delayed.
“the TSA lock snapped off and the zip broke”
Items not received after 43 days and Paravel did not respond.
“43 days and still waiting for my goods!”
Beautiful bag with embroidery and prompt, careful delivery.
“Beautiful bag and embroidery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Paravel is a consumer luggage and travel accessories brand that sells suitcases, carry-ons, and packing items direct-to-consumer and through retail partners. The company offers visually styled luggage and personalization options (such as embroidery) and positions products at a premium price point. Customers researching Paravel typically look for information on product durability, delivery performance, and after-sales support.