Reviews Analyzed
7
We Collect & Analyze Reviews
Paravel
Experiences & Reviews
Paravel is a consumer luggage and travel accessories brand that sells suitcases, carry-ons, and packing items direct-to-consumer and through retail partners. The company offers visually styled luggage and personalization options (such as embroidery) and positions products at a premium price point. Customers researching Paravel typically look for information on product durability, delivery performance, and after-sales support.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
27d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Service reports trend negative: multiple customers describe long waits, unresolved orders, and limited remediation for delayed or missing deliveries.
Share of mentions
Weak
21%
💰
Value for money
Several reviewers question value for money, citing durability failures and repair costs that conflict with the brand’s premium price positioning.
Share of mentions
Weak
7%
⚡
User experience
User experience is uneven: some praise prompt delivery and easy returns, while others report long delivery delays and stale tracking information.
Share of mentions
Weak
21%
🔧
Product quality
Product feedback is mixed: aesthetics and embroidery are praised, but reviewers report paint wear, zippers or locks breaking, and short-term durability issues.
Share of mentions
Mixed
14%
📞
Communication
Communication is frequently criticized: reviewers describe slow or absent responses, lack of tracking updates, and long waits for replacement parts or refunds.
Share of mentions
Weak
14%
⭐
Overall experience
Overall experiences skew negative across these reviews, driven by delivery problems, repair delays, and durability complaints despite some positive service notes.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 7 verified reviews (October 2025).
50 days without order or refund
"50 days, no package, no resolution. I placed my order 50 days ago and have yet to receive it. The only tracking was through the Shop app, which showed..."
TM
Trustpilot
Oct 01, 2025
Featured for: Long delay, no refund or update
Great customer service
"Great customer service. We had a few problems with order and I had to return part of it. They were very..."
Rachael Bowler
Trustpilot
Oct 01, 2025
Featured for: Positive service, issue resolution
Poor quality
"Poor quality. I fell for the beauty of this luggage but that quickly fades when you realize the beauty doesn’t last. The paint cover they spray on the..."
Leigh P
Trustpilot
Oct 01, 2025
Featured for: Product paint wears quickly
Broken after one flight
"After a lot of time researching I bought the Paravel Aviator Plus and the Aviator Grand as a set to invest in some premium luggage - I received one ca..."
Service user
Trustpilot
Oct 01, 2025
Featured for: Breakage after one flight
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 7 reviews
All Customer Reviews
Sources: Trustpilot (7) · Quotes shortened · As of: October 2025
T
TM
trustpilot.com
Oct 01, 2025
50 days without order or refund
50 days, no package, no resolution. I placed my order 50 days ago and have yet to receive it. The only tracking was through the Shop app, which showed...
R
Rachael Bowler
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service. We had a few problems with order and I had to return part of it. They were very...
L
Leigh P
trustpilot.com
Oct 01, 2025
Poor quality
Poor quality. I fell for the beauty of this luggage but that quickly fades when you realize the beauty doesn’t last. The paint cover they spray on the...
J
Johanna
trustpilot.com
Oct 01, 2025
Still waiting for product 2 months…
Still waiting for product 2 months after or...
S
Service user
trustpilot.com
Oct 01, 2025
Broken after one flight
After a lot of time researching I bought the Paravel Aviator Plus and the Aviator Grand as a set to invest in some premium luggage - I received one ca...
J
Joanne Allen
trustpilot.com
Oct 01, 2025
43 days and still waiting for my goods!
I ordered and paid for two aviators and a packing cube on 3 March. On 27 March I complained that the items were still not with me. I was told by the o...
D
Dances with Elves
trustpilot.com
Oct 01, 2025
Beautiful bag and embroidery
Beautiful bag and embroidery. Del...
Conclusion
Reviews show a clear split between product aesthetics and post-purchase experiences. Several customers praise appearance, embroidery, and prompt deliveries, while multiple others report long shipping delays, missing tracking updates, and limited remedies for undelivered or personalized orders. Durability concerns appear repeatedly—examples include paint abrasion on light-colored suitcases and broken zippers or locks after a single trip. Prospective buyers should weigh the brand’s visual appeal and personalization options against reported delivery risks and possible repair or replacement delays, and check shipping, return, and warranty policies before purchasing.