Reviews show a split experience for Perk customers. Several reviewers praised fit, accommodating exchanges, and satisfactory products, while multiple others reported unresponsive return handling and unexpected return or restocking fees. Common concrete issues include delayed or missing refund acknowledgements and charges for returns that customers found unclear. Prospective buyers should verify sizing guidance, save tracking and correspondence for returns, and review any published return fees before ordering.
Examples from available reviews (Oct 2014 – Feb 2026).
Company did not issue refund and provided rude, disorganized service.
“has not credited me my refund.”
Refund was delayed after returned pants, finally received on 6/3/25.
“I received my refund on 6/3/25.”
Advertised guarantee contradicted by a $10 return handling fee and poor fit.
“They advertise a “100% Happiness Guarantee,” but charge a $10 handling fee for returns.”
Customer service accommodated an exchange and husband liked fit.
“Customer service was super accommodating”
Reports are mixed but lean negative: several customers praised accommodating exchanges, while a larger share described unresponsive or rude service around returns.
Multiple complaints about return/handling/restocking fees and poor fit; reviewers described paying fees for returns and unexpected charges when returning items.
There are no explicit comments on website or app usability in these reviews; reviewers focus on product, service, and returns rather than site experience.
Opinions diverge: some buyers describe comfortable, stylish items and good fit; several others report poor construction, mis-sizing, and garments that fit badly.
Many reviewers report slow or absent email responses regarding returns and refunds; a minority describe helpful, accommodating support during exchanges.
Overall impressions vary: a handful of positive shopping experiences contrast with multiple reports of unresolved returns, fees, and negative service interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Sitejabber (14) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Platform stopped crediting many activities and support gives runaround.
“I have contacted support numerous time and get the run around every time.”
User earned $50 in gift cards using Perk apps and features.
“I've earned $50 in gift cards!”
User received messages about losing points and doesn't understand the service.
“I don't even know how I got signed up to this but I keep recieving messages that I'll lose points”
Account points were canceled for inactivity, causing large point loss.
“all my points have been cancelled due to inactivity.”
Surveys often reject users and rewards are difficult to earn.
“As soon as you give your personal info during the surveys 9 times out of 10 they reject you”
Support failed to credit earned points and account shows incorrect balance.
“NO RESPONSE!”
Company removed 100K points citing inactivity, causing loss.
“I lost 100K in points.”
Apps fail to work and points disappeared, customers report fraud concerns.
“all his points disappeared”
Reviewer believes the site is a scam and wastes users' time.
“This site is totally scam.”
Site pays small amounts but account deactivation risk requires caution.
“They pay - but proceed with caution.”
Perk Mobile Rewards offers good gift cards and useful apps.
“I love Perk Search, perk pop quiz and Perk TV.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Perk is an online apparel retailer that sells consumer clothing directly through its website. Information seekers often look for reviews on product fit, returns, customer service, and sizing when researching Perk before purchase.