Shoppers often highlight low prices on medications and easy repeat orders. Many describe straightforward ordering pages and on-time deliveries. Another group reports payment failures, cancelled or unshipped orders, and refunds that never get resolved. Several customers question authenticity and safety of imported products and mention intrusive verification requests.
Examples from available reviews (Dec 2021 – Mar 2026).
Offers the best prices and strong overall value.
“Always best prices, great products.”
Purchased Bravecto for years with excellent service and under ten-day shipping.
“EXCELLENT customer service, EXCELLENT price savings over stateside prices, and my order arrives in less than 10 days!”
Took money and never provided order confirmation or resolution.
“They are eager to take your money but once they have it they are done.”
Company requested sensitive documents and the reviewer cancelled the order.
“they sent me an email requiring my signature, a photocopy of my credit card, and a photocopy of my ID.”
Shipping and fulfillment show up often in negative feedback. Multiple reviews describe orders that never shipped, cancellations with no clear fix, fake tracking numbers, and long delays. Others report consistently on-time delivery and fast fixes when problems come up, pointing to a sharp split in fulfillment results.
Low prices and strong value lead the positive feedback. Many reviewers mention steep discounts on flea/tick medications, Seresto collars, and prescriptions, plus savings versus other sellers. A smaller number say they were charged full price or did not receive the advertised discounts.
Experiences with the site vary widely. Some users describe easy navigation, clear order information, and dependable auto-delivery. Others ran into checkout failures, missing payment options, or payment rejections that customer service could not fix.
Product feedback splits between confidence and concern. Many reviewers say the medications work well and items arrive in good condition. Several question authenticity, report receiving prescription-only products without a proper prescription, or raise safety concerns about imported goods.
Communication quality is uneven. Some customers report quick replies and issues resolved. Others describe no response about cancellations, repeated or intrusive emails, requests for sensitive documents, and calls after payment about overseas shipping.
Overall feedback divides between repeat satisfied buyers and strongly unhappy customers. Long-time customers describe reliable orders, effective products, and simple reordering. Many negative reviews mention lost money, orders that never arrived, and refund or confirmation problems that remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Website payment failed and customer service provided no help.
“you obtuse web site would not let me pay.”
Longer delivery is acceptable because of savings and reliable merchandise.
“The longer delivery time is worth it for the savings”
They charged full price and shipping instead of advertised discount.
“Instead it came to $139.90, full price with a shipping cost of $6.99.”
Repeated orders over several years with consistently positive experiences.
“They are the best place to get what you need.”
Purchases flea and tick medications at a great price.
“Love getting our flea/tick meds at a great price.”
Unacceptable shipping delays leading to strong dissatisfaction.
“The delays from this so called company are unacceptable.”
Website is easy to use and items were delivered on time.
“Pet care supplies site is very easy to use.”
Reasonable prices despite longer overseas shipping; happy with discounts.
“Prices are very reasonable.”
Automatic orders ship on time with free shipping and discounts.
“Orders are always on time.”
Good product quality, reliable delivery, and supportive customer service.
“the quality is very good”
Offers the best prices and strong overall value.
“Always best prices, great products.”
Provides affordable flea treatments that support care for many feral cats.
“Petcaresupplies is our go-to vendor for our flea treatments.”
Competitive pricing, quick shipping, and an easy-to-use website.
“This company has great prices.”
Offers significantly lower prescription prices but ships from overseas slowly.
“it’s nice to be able to get pet prescriptions at a significantly lower price than I see elsewhere.”
Great company offering great prices.
“great company with great prices”
Longer shipping but unbeatable prices and many referrals.
“you can’t beat the prices!”
Easy, reliable ordering that saves time and money versus vets.
“This was an easy and reliable way to order the meds for my dogs.”
Offers the lowest prices found and reliable service.
“I love Pet Care Supplies because they have the lowest prices I have found on everything I purchase anywhere, including Amazon and Walmart.”
Lowest Seresto collar prices and quick auto-delivery service.
“they have the lowest price I can find for genuine collars.”
Website is easy to use and provides clear order and shipping details.
“Easy to use site.”
Responsive issue resolution and reasonably priced products.
“if I ever have an issue they are quick to respond and resolve it.”
Order placed on December 28 still had not shipped and service is poor.
“it still HAS NOT SHIPPED.”
Payment taken but merchandise never received and no contact possible.
“Took money and never received merchandise”
Order arrived from Singapore and product safety and legitimacy was questioned.
“Safety of products received are in question.”
Company requested sensitive documents and the reviewer cancelled the order.
“they sent me an email requiring my signature, a photocopy of my credit card, and a photocopy of my ID.”
Order accepted then cancelled and refund not yet received.
“the company cancelled the entire order and issued a refund. I still have not received the refund after 2 days!”
Was called after payment about overseas shipping and requested a refund.
“asking me if I was okay with the items being shipped from abroad.”
Purchased Bravecto for years with excellent service and under ten-day shipping.
“EXCELLENT customer service, EXCELLENT price savings over stateside prices, and my order arrives in less than 10 days!”
Provides much lower prices for medications, enabling affordable pet care.
“With sale prices we can get it here for around $13-$17.”
Company procures medications from countries not requiring prescriptions, reviewer warns.
“they procure their pet medications from other countries that do not require prescriptions.”
Reviewer says they receive daily harassing emails despite blocking.
“If you ever order from them you will be constantly harassed with emails every day.”
No response about order cancellation and poor choice for purchases.
“No response concerning cancellation of order.”
Received prescription-only product without proper prescription; uneasy about its use.
“this product is prescription only.”
Claims company sent fake tracking numbers and required bank recovery to get funds back.
“This company will take your money and send you fake USPS tracking numbers.”
Took money and never provided order confirmation or resolution.
“They are eager to take your money but once they have it they are done.”
Rescue used service for a year with quality meds and quick shipping.
“Quality meds, quick shipping, easy to communicate with them if there is a problem.”
Alleges money taken, product not sent, and being blocked from site.
“They take your money n don't send your product”
Order canceled and refunded without proper communication about verification.
“it still says shipped. But no tracking number.”
Payment taken but order stalled due to unit/weight confusion and lack of notification.
“These people are very quick to take your money an d not send your product.”
Checkout lacked payment options and customer service could not resolve issues.
“On the 'checkout' page, there was no way to finish checkout with any payment options.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pet Care Supplies runs an online store for pet medications, flea and tick treatments, collars, supplements, and other pet care accessories. The site lists prescription and over-the-counter items with product details and dosing guidance. Customers order through an online checkout with standard payment methods and tracking. Accounts support saved addresses and order history. Customer support handles order questions, returns, and product inquiries.