The provided reviews highlight recurring issues around product construction, shipment handling, and responsiveness to customer concerns. Examples include reports of thin, see‑through fabric and poor stitching, shipments sent without insurance or signature options, and slow or nonexistent replies from support. One reviewer reports being denied replacement or refund when a package was marked delivered but not received. Prospective buyers should verify seller listings, shipping methods and insurance options, and review return/refund policies before purchasing. If buying via a marketplace, keep tracking records and be prepared to use payment dispute channels if delivery problems occur.
Examples from available reviews (Dec 2021 – Feb 2026).
Received a thin, poorly stitched maxi dress and unhelpful customer service.
“it's very thin and see-through.”
Seller shipped expensive dress uninsured and refused refund after claimed delivery.
“Petal and Pup is carelessly sending out packages with $100 dresses via USPS”
Reviewers report slow or unhelpful service and refusal to replace or refund when delivery issues are contested, leaving disputes unresolved.
Customers describe garments as lower quality than expected for the price, citing thin fabric and poor stitching as examples of poor value.
Users note limited purchase controls: third‑party listings, no carrier choice, and no option to add insurance or require signature on delivery.
At least one review details thin, see‑through fabric and poor stitching, indicating possible inconsistencies in garment construction.
Multiple reviewers describe delayed, minimal, or absent responses across email, phone and chat, with reactive replies only after disputes.
Both reviews reflect negative overall experiences driven by product concerns, delivery problems, and unsatisfactory support interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service agent Griffin promptly processed refund and replacement.
“He went above and beyond to ensure my refund was processed”
Petal & Pup promptly refunded and provided friendly, responsive customer service.
“Petal& Pup responded to my email promptly and issued me a full refund.”
Products have great quality and sizing; customer service was fabulous.
“Clothes quality and sizing is amazing”
Staff consistently resolve issues quickly and efficiently.
“The staff at Petal and Pups are exceptional.”
Customer service helped with wrong-size orders and were very helpful.
“the customer service is so kind and work tirelessly to help”
Dress material differed from advertised; reviewer felt product looked cheap.
“very disappointed as it’s 100% polyester and looks so different to the photos online.”
Reagan provided excellent help and made the company look great.
“she was just THE best help.”
Returned dress weeks ago and still haven't received a refund after ten weeks.
“now been over 10 weeks no return”
Refunds took much longer than promised by customer service.
“but took 11 days”
Ella responded promptly and provided friendly, helpful service.
“Ella was great to deal with.”
Seller shipped expensive dress uninsured and refused refund after claimed delivery.
“Petal and Pup is carelessly sending out packages with $100 dresses via USPS”
Reagan provided fast, clear, friendly customer service resolving my return.
“she was fast at replying, clear communication, friendly and efficient.”
Prompt, helpful, and friendly service made exchanges easy.
“Prompt reply. Extremely helpful & friendly service”
Company refunded order after complaint but refused to refund high shipping costs.
“they hadn't refunded the high shipping costs.”
Customer service honored a discount request promptly and courteously.
“the customer service is outstanding.”
Dress was hideous and returns required a $10 fee plus paying for box.
“they charge $10 to return plus I have to pay for my own box.”
Sizing is inconsistent and items fit unpredictably.
“there’s no consistency and their size 8-10 is more like a 6-8.”
Customer service promptly handled my exchange and stayed in contact.
“They responded immediately and stayed in contact until my order was amended.”
Returns process was confusing, charged fees, and customer service was slow.
“the dresses had to be returned SEPARATELY with their own QR code”
High customs and return costs made the purchase far more expensive.
“It cost me £60 to get two dresses through customs.”
Product quality was poor and returns cost $10, inconvenient process.
“The quality of the product was very poor”
I ordered a maxi dress from this site and I'm so disappointed with the fabric . Firstly, it's very thin and see-through. Secondly, the stitching looks poorly done.
To sum up: I got a badly stitched maxi dress made from a low-quality fabric for a higher price than expected. In addition, the support team was unhelpful and slow to reply. Customer service should be proactive in providing an efficient workflow, including paying attention to customers' concerns and feedbacks. Unfortunately, they don't seem to care about their clients at all. I've been trying to reach them through different channels: email, call and live chat but all of them were either not functioning or I waited for over 15 minutes to get in touch with someone. I was expecting such a site to provide excellent customer service, but it turned out that's not the case at all. I would not recommend this site to anyone. This site is a scam! Do not order anything from here!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Petal & Pup is an online fashion retailer that lists apparel through its own site and third‑party marketplaces. People searching reviews typically evaluate garment quality, shipping practices, and customer support when considering purchases from the brand.