Reviews Analyzed
2
We Collect & Analyze Reviews
Petal & Pup
Experiences & Reviews
Petal & Pup is an online fashion retailer that lists apparel through its own site and third‑party marketplaces. People searching reviews typically evaluate garment quality, shipping practices, and customer support when considering purchases from the brand.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
21d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Reviewers report slow or unhelpful service and refusal to replace or refund when delivery issues are contested, leaving disputes unresolved.
Share of mentions
Weak
20%
💰
Value for money
Customers describe garments as lower quality than expected for the price, citing thin fabric and poor stitching as examples of poor value.
Share of mentions
Weak
20%
⚡
User experience
Users note limited purchase controls: third‑party listings, no carrier choice, and no option to add insurance or require signature on delivery.
Share of mentions
Mixed
10%
🔧
Product quality
At least one review details thin, see‑through fabric and poor stitching, indicating possible inconsistencies in garment construction.
Share of mentions
Mixed
10%
📞
Communication
Multiple reviewers describe delayed, minimal, or absent responses across email, phone and chat, with reactive replies only after disputes.
Share of mentions
Weak
20%
⭐
Overall experience
Both reviews reflect negative overall experiences driven by product concerns, delivery problems, and unsatisfactory support interactions.
Share of mentions
Weak
20%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 2 verified reviews (December 2021 – October 2025).
Maxi Dress
"I ordered a maxi dress from this site and I'm so disappointed with the fabric . Firstly, it's very thin and see-through. Secondly, the stitching looks poorly done.
To sum up: I got a badly stitched maxi dress made from a low-quality fabric for a higher price than expected. In addition, the support team was unhelpful and slow to reply. Customer service should be proactive in providing an efficient workflow, including paying attention to customers' concerns and feedbacks. Unfortunately, they don't seem to care about their clients at all. I've been trying to reach them through different channels: email, call and live chat but all of them were either not functioning or I waited for over 15 minutes to get in touch with someone. I was expecting such a site to provide excellent customer service, but it turned out that's not the case at all. I would not recommend this site to anyone. This site is a scam! Do not order anything from here!
"
Lula Chase
Collected.reviews
Dec 01, 2021
Featured for: poor fabric and stitching details
Petal & Pup ships expensive garments via USPS with NO insurance and does not replace or refund customer if there is a problem
"Placed an order on Macys.com for a dress. Never received it. Went back online to see when it would be delivered and in small print I saw "Shipped and..."
San Diego Gurl
Trustpilot
Oct 01, 2025
Featured for: lack of shipping insurance/options
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025
S
San Diego Gurl
trustpilot.com
Oct 01, 2025
Petal & Pup ships expensive garments via USPS with NO insurance and does not replace or refund customer if there is a problem
Placed an order on Macys.com for a dress. Never received it. Went back online to see when it would be delivered and in small print I saw "Shipped and...
L
Lula Chase
Collected.reviews
Dec 01, 2021
Maxi Dress
I ordered a maxi dress from this site and I'm so disappointed with the fabric . Firstly, it's very thin and see-through. Secondly, the stitching looks poorly done.
To sum up: I got a badly stitched maxi dress made from a low-quality fabric for a higher price than expected. In addition, the support team was unhelpful and slow to reply. Customer service should be proactive in providing an efficient workflow, including paying attention to customers' concerns and feedbacks. Unfortunately, they don't seem to care about their clients at all. I've been trying to reach them through different channels: email, call and live chat but all of them were either not functioning or I waited for over 15 minutes to get in touch with someone. I was expecting such a site to provide excellent customer service, but it turned out that's not the case at all. I would not recommend this site to anyone. This site is a scam! Do not order anything from here!
Conclusion
The provided reviews highlight recurring issues around product construction, shipment handling, and responsiveness to customer concerns. Examples include reports of thin, see‑through fabric and poor stitching, shipments sent without insurance or signature options, and slow or nonexistent replies from support. One reviewer reports being denied replacement or refund when a package was marked delivered but not received. Prospective buyers should verify seller listings, shipping methods and insurance options, and review return/refund policies before purchasing. If buying via a marketplace, keep tracking records and be prepared to use payment dispute channels if delivery problems occur.