Reviewers frequently praise Phantom Jewels for attractive, well-packaged jewellery, fast delivery and perceived value, with many repeat purchases and gift use. However, a minority of customers report product faults (cloudy stones, lost stones) and problems contacting support. A small number of buyers describe helpful communication for stock issues or successful replacements, so experiences with customer service vary. Prospective buyers should check material and care information, review the company’s returns and warranty terms, and document items on arrival to support any customer-service requests.
Examples from available reviews (Feb 2026).
Bundle quality was impeccable and included sterling silver items.
“The quality is impeccable”
Products felt cheap and customer support initially failed to resolve issues.
“complete lack of communication to resolve the issue”
They informed me throughout the out-of-stock process.
“they kept me informed all through the process.”
Lovely jewellery but inconsistent customer service and a missing stone.
“customer service is a let down”
Most reviewers report quick delivery, careful packaging and generally helpful order handling; a smaller group reports unresponsiveness or inconsistent support.
Many customers call the bundles and promotional offers good value, often noting free items or lower per-piece cost as a buying factor.
A few reviewers explicitly praised site navigation and ease of purchase, but the sample is small so conclusions on UX are limited.
Most reviewers describe shiny, well-made pieces and repeat purchases; a minority report issues such as cloudy stones or stones falling out.
Several reviewers report slow or no responses and occasional rude interactions; some customers did receive helpful updates or replacements in limited cases.
Overall feedback is largely positive with repeat buyers and gift purchases common, though negative experiences with quality or support are reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Quotes shortened · As of: February 2026
Affordable brand with varied styles and consistently good quality.
“They are such an affordable brand”
Great quality items and responsive support for mystery bundles.
“they deal with them promptly.”
Necklace broke quickly and the company did not respond.
“My necklace broke almost immediately.”
Most pieces were gorgeous but one ring arrived marked.
“the smaller ring arrived with a dark mark on the band near the stone.”
Mystery bundle offered gorgeous jewellery and great value.
“what fantastic value the bundle was.”
Jewellery was beautiful, elegant, and great value for money.
“the jewellery is beautiful, elegant and a great value for money.”
They informed me throughout the out-of-stock process.
“they kept me informed all through the process.”
Impressed with the rings' quality and placing more orders.
“was so impressed with the quality”
Ring became cloudy and customer service did not respond.
“had absolutely no response at all.”
Website was easy to navigate and necklace arrived well packaged.
“The website was so easy to navigate.”
Sparkling jewellery looked beautiful and attracted many compliments.
“So sparkling and looks beautiful on”
Packaging was cute and jewellery arrived carefully and shiny.
“The packaging was super cute!”
Order arrived quickly, jewellery was lovely and service responsive.
“Fantastic service and quick reply from them.”
Ordered a second bundle; items were beautiful and recommended.
“everything is beautiful and stunning.”
Necklaces were gorgeous and service was fast and friendly.
“Fast Friendly service Always a Bonus too”
Ring and free necklace matched well and were stunning.
“Absolutely in love with my new ring it’s stunning”
Ring and necklace were stunning and met expectations.
“The ring and necklace is stunning.”
Lovely jewellery but inconsistent customer service and a missing stone.
“customer service is a let down”
Jewellery quality was fantastic and delivery was quick.
“The quality of the jewellery is fantastic”
Products felt cheap and customer support initially failed to resolve issues.
“complete lack of communication to resolve the issue”
Bundle contained five gorgeous products and delivery was quick.
“everyone of them are gorgeous”
Good value, quick delivery, and happy with the quality.
“Amazing value for money”
Third purchase; easy ordering and fast delivery.
“easy to purchase and comes in a few days.”
Bundle quality was impeccable and included sterling silver items.
“The quality is impeccable”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Phantom Jewels is an online jewellery retailer offering rings, necklaces, earrings and gift sets directly to consumers. The brand markets accessible, fashion-oriented pieces and typically sells through its website and social channels. Consumers researching reviews should verify product materials, shipping, returns and warranty details on the company’s official site before purchasing.