Reviews Analyzed
20
We Collect & Analyze Reviews
Phantom Jewels
Experiences & Reviews
Phantom Jewels is an online jewellery retailer offering rings, necklaces, earrings and gift sets directly to consumers. The brand markets accessible, fashion-oriented pieces and typically sells through its website and social channels. Consumers researching reviews should verify product materials, shipping, returns and warranty details on the company’s official site before purchasing.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
17d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers report quick delivery, careful packaging and generally helpful order handling; a smaller group reports unresponsiveness or inconsistent support.
Share of mentions
Strong
18%
💰
Value for money
Many customers call the bundles and promotional offers good value, often noting free items or lower per-piece cost as a buying factor.
Share of mentions
Strong
12%
⚡
User experience
A few reviewers explicitly praised site navigation and ease of purchase, but the sample is small so conclusions on UX are limited.
Share of mentions
Mixed
3%
🔧
Product quality
Most reviewers describe shiny, well-made pieces and repeat purchases; a minority report issues such as cloudy stones or stones falling out.
Share of mentions
Strong
29%
📞
Communication
Several reviewers report slow or no responses and occasional rude interactions; some customers did receive helpful updates or replacements in limited cases.
Share of mentions
Weak
8%
⭐
Overall experience
Overall feedback is largely positive with repeat buyers and gift purchases common, though negative experiences with quality or support are reported.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
The best bundle ever
"The best bundle ever I got this as a gift and wasn’t expecting much but was I blown away. The quality is impeccable and to receive items which were al..."
BH
Trustpilot
Oct 01, 2025
Featured for: Praises quality, value, repeat purchase
Disappointed with Poor Quality and Zero Customer Support
"I’ve tried reaching out through Facebook, Instagram, email, their contact form, and live chat, but I haven’t received any response. Unfortunately, I h..."
BethanyAlice
Trustpilot
Oct 01, 2025
Featured for: Detailed complaint: quality and support failures
Absolutely fabulous
"Absolutely fabulous. My product was out of stock but they..."
customer
Trustpilot
Oct 01, 2025
Featured for: Kept customer informed during delay
Lovely jewellery, poor customer service
"I was looking at this company for a long time wanting to buy... literally about 2 years! A while back I asked on live chat about an item, and the advi..."
Rachel
Trustpilot
Oct 01, 2025
Featured for: Mixed feedback: nice items, poor service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
A
Alana Marie Reardon
trustpilot.com
Oct 01, 2025
Ordered a mystery bundle for my…
Ordered a mystery bundle for my daughters 12th birthday and was blown away firstly by how gorgeous the jewellery we received was and what fantastic...
K
Kat
trustpilot.com
Oct 01, 2025
Well worth it…
Well I took the plunge after constantly going back to there page looking through and placed my first order with phantom jewels, and i wasn't...
c
customer
trustpilot.com
Oct 01, 2025
Absolutely fabulous
Absolutely fabulous. My product was out of stock but they...
M
Miss Katie Clews
trustpilot.com
Oct 01, 2025
Just amazing ❤️
Omg in love with my rings..... Ordered two came was so impressed with the quality I deci...
J
Jade Partington
trustpilot.com
Oct 01, 2025
I am gutted to have to write this…
I am gutted to have to write this review. I spent ages looking into PhontomJewels jewellery, choosing my ring for Xmas last year. I went for Silver Lu...
d
donna
trustpilot.com
Oct 01, 2025
Excellent
The website was so easy to navigate. The necklace arrived beautifully packag...
l
lidia andrzejewska
trustpilot.com
Oct 01, 2025
Absolutely stunning
Absolutely stunning! So sparkling and looks...
K
Kathleen
trustpilot.com
Oct 01, 2025
The packaging was super cute
The packaging was super cute! Separate individual pink little cases for the jewellery carefully packaged, so shiny! I was so excited to receive my par...
L
Lindsey Mason
trustpilot.com
Oct 01, 2025
When ordering you think Could it be a…
When ordering you think Could it be a scam but I thought I would order and see what happens. I went for a mysterious box and then message them asking...
K
Karolina
trustpilot.com
Oct 01, 2025
Stunning jewelery
I’ve ordered double boundle after my first one, everything is beautiful and stunning. L...
B
Bekki Wilks
trustpilot.com
Oct 01, 2025
Gorgeous Necklaces Definately recommend...
I ordered a Necklace for My Daughter & Myself they are Both Gorgeous I am very Happy and would definitely reco...
K
Kelly Haywood
trustpilot.com
Oct 01, 2025
Absolutely in love with my new ring…
Absolutely in love with my new ring it’s stunning and got the current offer that includes a free necklace which is just as stunning and matches the ri...
N
Natasha
trustpilot.com
Oct 01, 2025
Recieved my gorgeous jewellery today…
Recieved my gorgeous jewellery today and they do not disappo...
R
Rachel
trustpilot.com
Oct 01, 2025
Lovely jewellery, poor customer service
I was looking at this company for a long time wanting to buy... literally about 2 years! A while back I asked on live chat about an item, and the advi...
L
Lucy Milligan
trustpilot.com
Oct 01, 2025
The quality of the jewellery is…
The quality of the jewellery is fantastic and well worth the money! The delivery was also very quick and the item arrived nicely packaged in a leather...
B
BethanyAlice
trustpilot.com
Oct 01, 2025
Disappointed with Poor Quality and Zero Customer Support
I’ve tried reaching out through Facebook, Instagram, email, their contact form, and live chat, but I haven’t received any response. Unfortunately, I h...
S
Suzanne Knox
trustpilot.com
Oct 01, 2025
Surprise bundle surprises
Quick delivery and i ordered the bundle set, it's contained 5 products and everyone of t...
E
ELISHA
trustpilot.com
Oct 01, 2025
Amazing !
Amazing value for money and loved looking forward to seeing what ill receive . I highly r...
S
Shaheen Khan
trustpilot.com
Oct 01, 2025
My 3rd purchase this year
My 3rd purchase this year. Absolutely obsessed and can’t wait fo...
B
BH
trustpilot.com
Oct 01, 2025
The best bundle ever
The best bundle ever I got this as a gift and wasn’t expecting much but was I blown away. The quality is impeccable and to receive items which were al...
Conclusion
Reviewers frequently praise Phantom Jewels for attractive, well-packaged jewellery, fast delivery and perceived value, with many repeat purchases and gift use. However, a minority of customers report product faults (cloudy stones, lost stones) and problems contacting support. A small number of buyers describe helpful communication for stock issues or successful replacements, so experiences with customer service vary. Prospective buyers should check material and care information, review the company’s returns and warranty terms, and document items on arrival to support any customer-service requests.