Several reviewers mention specific piercers who did careful, quick ear piercings for infants and first-timers. A major group of complaints describes jewelry breaking, discoloration, infections, and lasting scarring after piercings. Many customers also report rude or unprepared staff and disagreements over warranties or refunds.
Examples from available reviews (Aug 2021 – Mar 2026).
Cartilage piercing became infected and required urgent care.
“Please, for the love of your ears, do NOT get your cartilage pierced here.”
Store replaced earrings but charged extra for warranty extension.
“I had to pay another $15 to extend the warranty for another year”
Diana provided an affordable, excellent ear piercing experience.
“If there was an Olympics for piercing ears Diana would be a gold medalist.”
Spartacus pierced twins' ears professionally and handled babies well.
“Spartacus did an awesome job with piercing my 6 month old twins ears!”
Many reviews describe rude staff, managers who would not honor warranty claims, and employees who seemed distracted or unprepared. A large group of five-star posts names specific employees and credits them with patient, child-focused service. Both themes show up repeatedly across locations.
Customers mention extra charges for warranty extensions and refunds that were disputed after returns. Several complaints say jewelry failed soon after purchase, which reviewers call poor value. A smaller set of reviews points to affordable, high-quality piercings from named staff.
Many parents describe quick, gentle, reassuring piercings in-store for babies and children. Some reviewers say they were told to wait or walk around because staff had not set up, suggesting uneven readiness. A few posts raise safety concerns, but they appear less often than other experience comments.
Many reports say earrings and other jewelry broke, lost diamonds, or discolored within months. Multiple reviewers also describe infections and scarring that lasted after piercings. These complaints about durability and safety appear in both piercing services and purchased jewelry.
Customers report confirmations that did not match what was available when they arrived, along with automatic warranty add-ons that were not clearly explained. Several reviewers describe promised mailed refunds that never arrived and shipped items that were missing. A smaller set of posts mentions advertising issues and problems using the website.
Reviews repeatedly contrast strong praise for individual piercers with low-rated accounts of product failures and service problems. Several customers describe warranty or refund disputes that were never resolved and shaped their final view. For some buyers, website and shipping problems add to the negative impression.
For each review, the core experience based on original source reviews.
Sources: yelp.com (20) · Sitejabber (20) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: March 2026
Earrings discolored after a month; likely plated, not solid gold.
“After 1 month of wearing one the gold color turned to a pinkish bronze color”
Reviewer dislikes loud Spotify ad and criticizes company ads.
“Notice that I'm a minor and I've never been there, but I already have a HORRIBLE impression of it because of how loud their spotify ads are.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Piercing Pagoda runs mall kiosks and retail shops across the United States that sell jewelry and offer ear piercing. It carries earrings, necklaces, bracelets, and fashion jewelry for adults and children. Piercing Pagoda also sells through an online store with shipping and returns. Many mall locations do on-site ear piercings for infants and first-timers, and staff also sell replacement studs and aftercare products in the store.