Reviews Analyzed
21
We Collect & Analyze Reviews
Pillow Cube
Experiences & Reviews
Pillow Cube is a consumer bedding brand focused on ergonomically shaped pillows intended primarily for side sleepers. The company sells molded foam pillows with removable covers and multiple height options through its online store. Consumers researching Pillow Cube typically look for information about fit, firmness, return policies, and durability before purchasing.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
16d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Mixed delivery experiences: some report quick shipping, but many describe delayed shipments, missing exchanges, and problematic return handling.
Share of mentions
Weak
15%
💰
Value for money
Several reviewers cite extra costs (return/handling fees, upcharges) that reduce perceived value; a minority feel the pillow is worth it.
Share of mentions
Weak
4%
⚡
User experience
Sleep results are polarized: many users report reduced neck pain and better sleep, while others report new neck/back pain, jaw soreness, or facial creasing.
Share of mentions
Mixed
21%
🔧
Product quality
Reports show inconsistent firmness and materials, cover shrinkage, foam/perforation damage, and in some cases design-related facial or neck issues.
Share of mentions
Weak
21%
📞
Communication
Multiple reviewers describe unresponsive or dismissive customer support; a few note prompt, helpful replies but negative reports dominate.
Share of mentions
Weak
13%
⭐
Overall experience
Overall mixed to negative: a set of strong endorsements exists, but a larger portion report discomfort, defects, or difficult returns and refunds.
Share of mentions
Weak
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Ice Cube Pillow
"I have been a side sleeper for as long as I can remember and I have spent most of my life flipping my pillows to find the cool side. With ice cube pillows, I never have to flip them again because they are always cool! I am so glad that I finally invested in these because they are saving me from waking up drenched in sweat! There is no doubt that the quality of Pillow Cube is phenomenal. I was pleasantly surprised by how fast the Pillow Cube team got back to me with advice on my order. Not to mention, they shipped my package the day after I ordered it and well packaged. Thanks Pillow Cube! "
Andrew C.
Collected.reviews
Dec 16, 2021
Featured for: Positive on cooling, shipping, support
Faulty Pillow, Awful Customer Support
"I ordered an Ice Cube pillow back in December that I loved, so I ordered a second one in May for my husband. When it arrived, the shell was a complete..."
Heather Kenward
Trustpilot
Oct 01, 2025
Featured for: Product defect and poor support
STAY AWAY FROM THIS COMPANY
"STAY AWAY FROM THIS COMPANY! I placed an order on December 26, 2024. It is now January 30, 2025 and I still haven’t received my package. C..."
Abbey M
Trustpilot
Oct 01, 2025
Featured for: Long shipping delay, unhelpful support
It's TERRIBLE... will give you neck pain!
"It's TERRIBLE. Gave me HORRENDOUS neck and back pain. I'm a side sleeper but this doesn't work on side OR on back. The truth is it's just too thick an..."
Mrs. Ladan
Trustpilot
Oct 01, 2025
Featured for: Caused neck pain, no customization
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Abbey M
trustpilot.com
Oct 01, 2025
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY! I placed an order on December 26, 2024. It is now January 30, 2025 and I still haven’t received my package. C...
T
Taylor Slayton
trustpilot.com
Oct 01, 2025
Terrible customer service and pillow is not for me
I pre-ordered the combo cube in early April. It said would be shipping mid-April. Well mid-April turned to mid-May and then finally it shipped in mid-...
H
Heather Kenward
trustpilot.com
Oct 01, 2025
Faulty Pillow, Awful Customer Support
I ordered an Ice Cube pillow back in December that I loved, so I ordered a second one in May for my husband. When it arrived, the shell was a complete...
J
James Neuenberger
trustpilot.com
Oct 01, 2025
Haven't received an exchange
My wife bought the wrong size pillow. Asked to exchange it for the 5" pillow and returned it. I nev...
B
BCLover
trustpilot.com
Oct 01, 2025
Perfect if you want wrinkles only on ONE side
I loved The Pillow Cube, and have loved it for the 3 years I've had it...until about 6 months ago I noticed that the wrinkles on my left side of my fa...
S
SARAH MURPHY
trustpilot.com
Oct 01, 2025
So sad this happened..
Started off with the belief that Pillowcube was a life changer. Neck pain, shoulder pain, and back pain vanished within a week of sleeping on my Pillo...
B
Brad
trustpilot.com
Oct 01, 2025
Uncomfortable and 'exchange' policy is a scam!
I bought a 5" Standard Pillow Cube as a gift for my wife. Size-wise she is well within the recommended height for the standard pillow. She found the p...
J
Jacqueline
trustpilot.com
Oct 01, 2025
this is exactly what I am looking for…
this is exactly what I am looking for years, good j...
G
Gary Lane
trustpilot.com
Oct 01, 2025
This is one of the best purchases I…
This is one of the best purchases I have ever made. I woke up every morning with either a neckache, headache, or both, and sometimes it was a migraine...
M
Mrs. Ladan
trustpilot.com
Oct 01, 2025
It's TERRIBLE... will give you neck pain!
It's TERRIBLE. Gave me HORRENDOUS neck and back pain. I'm a side sleeper but this doesn't work on side OR on back. The truth is it's just too thick an...
P
Paul Lemieux
trustpilot.com
Oct 01, 2025
Completely unimpressed by the product…
Completely unimpressed by the product and even less by the subpar customer service. Then on top of that they have the audacity to charge me a handli...
J
Jen R
trustpilot.com
Oct 01, 2025
I love my pillow cube
I love my pillow cube. I even take it on vacation with me. I tried so many pillows before this one. I bought a second one just for safe keeping in cas...
C
Chopperbob
trustpilot.com
Oct 01, 2025
This is a really good pillow for side…
This is a really good pillow for side sleepers, like me. It was recommended by our Chiropractor too. My reason for 4 stars is because I’m not too happ...
S
Sam W.
trustpilot.com
Oct 01, 2025
Costs $15 to return it
Their return policy is garbage. Like a previous reviewer said, they charge a $15 handling fee for returns and don't tell you...
T
Teresa Salamone
trustpilot.com
Oct 01, 2025
Poor return policy for a pillow that caused me pain
Disappointed with pillow and with return policy. After using the pillow for a bot over a week, I kept waking up with headaches. I tried to keep using...
A
Andrew Johnson
trustpilot.com
Oct 01, 2025
I have been using this for about a…
I have been using this for about a month and it is a great side sleeping pillow. Not too...
D
Devin McAbee
trustpilot.com
Oct 01, 2025
Best Pillow I've Ever Owned
I bought this pillow after trying many different pillows and tricks to combat/cure my neck pain...
D
Disappointed
trustpilot.com
Oct 01, 2025
Company has satisfaction guarantee
Company has satisfaction guarant...
Z
Zee
trustpilot.com
Oct 01, 2025
worst instagram purchase ever
As someone who falls for Instagram advertising on a monthly basis, I have to single this company out for having been my worst experience so far. I tri...
M
M.D.
trustpilot.com
Oct 01, 2025
Your satisfation is only guaranteed for 60 days
Don't waist your money. I purchased this pillow hoping that as a side sleeper I would get the benefits of sleeping on my side without my arms falling...
Conclusion
Reviews for Pillow Cube are mixed. Several customers report meaningful sleep improvements and relief from neck pain, while many others report the opposite: new or worsened neck/back pain, jaw or cheek soreness, or facial creasing. A recurring concern across reviews is returns and exchanges—multiple reviewers mention a $15 handling fee, upcharges for alternate sizes, or difficulty obtaining refunds or responses. Quality consistency is another issue: reviewers describe differences between units, zipper or cover shrinkage, and foam firmness variation. Potential buyers should review size/height guidance carefully, confirm the brand’s current return and exchange terms before purchase, and consider trying the pillow cautiously given the range of reported outcomes.