Reviews for Pillow Cube are mixed. Several customers report meaningful sleep improvements and relief from neck pain, while many others report the opposite: new or worsened neck/back pain, jaw or cheek soreness, or facial creasing. A recurring concern across reviews is returns and exchanges—multiple reviewers mention a $15 handling fee, upcharges for alternate sizes, or difficulty obtaining refunds or responses. Quality consistency is another issue: reviewers describe differences between units, zipper or cover shrinkage, and foam firmness variation. Potential buyers should review size/height guidance carefully, confirm the brand’s current return and exchange terms before purchase, and consider trying the pillow cautiously given the range of reported outcomes.
Examples from available reviews (Dec 2021 – Feb 2026).
The Pillow Cube stays cool and has phenomenal quality and fast shipping.
“There is no doubt that the quality of Pillow Cube is phenomenal.”
Received a softer, differently patterned pillow that shrank and caused neck pain.
“the new one had shrunk to half its size”
Order never arrived and customer service was unhelpful and condescending.
“I still haven’t received my package.”
Pillow caused severe neck and back pain and was too thick.
“Gave me HORRENDOUS neck and back pain.”
Mixed delivery experiences: some report quick shipping, but many describe delayed shipments, missing exchanges, and problematic return handling.
Several reviewers cite extra costs (return/handling fees, upcharges) that reduce perceived value; a minority feel the pillow is worth it.
Sleep results are polarized: many users report reduced neck pain and better sleep, while others report new neck/back pain, jaw soreness, or facial creasing.
Reports show inconsistent firmness and materials, cover shrinkage, foam/perforation damage, and in some cases design-related facial or neck issues.
Multiple reviewers describe unresponsive or dismissive customer support; a few note prompt, helpful replies but negative reports dominate.
Overall mixed to negative: a set of strong endorsements exists, but a larger portion report discomfort, defects, or difficult returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and customer service was unhelpful and condescending.
“I still haven’t received my package.”
Pre-order shipped months late, promo missing, and pillow caused neck strain.
“for me it was way too tall, and my neck felt strained every night”
Received a softer, differently patterned pillow that shrank and caused neck pain.
“the new one had shrunk to half its size”
Returned an item for exchange and received no response from company.
“I never heard anything from the company”
Pillow allegedly caused severe one-sided facial wrinkles over time.
“wrinkles on my left side of my face”
Initially relieved spinal pain but caused jaw and inner-cheek soreness.
“the luxurious support Pillow cube gave to my head was pushing on my jaw”
Pillow was too thick and firm and the exchange policy prevented a proper swap.
“no other size of 'standard' pillow is available.”
Pillow met long-sought needs and improved sleep.
“this is exactly what I am looking for years, good job and thanks for helping me to have a nice sleep ;)”
Pillow eliminated morning neck and headache pain within two weeks.
“I haven't woken up with a headache or neckache once!”
Pillow caused severe neck and back pain and was too thick.
“Gave me HORRENDOUS neck and back pain.”
Product disappointed and company charged a $15 handling fee for returns.
“DO NOT BUY THIS PRODUCT”
Loves the pillow and bought a second for backup and travel.
“I love my pillow cube.”
Good for side sleeping but zipper broke and foam began ripping.
“The pillow cover zipper broke after only 2 washings.”
Return policy charges a $15 handling fee not disclosed until returning.
“they charge a $15 handling fee for returns”
Pillow caused headaches and returns incur a $15 handling fee.
“They charge $15 for a handling fee”
Great side-sleeping pillow but not ideal for stomach or back sleepers.
“it is a great side sleeping pillow.”
Pillow cured neck pain and improved sleep; highly satisfied.
“I love my Pillow Cube!”
Company claims satisfaction guarantee but refused to accept a return.
“Company has satisfaction guarantee, but will not accept a return.”
Company demanded proof of donation or destruction to refund, making returns difficult.
“they said they don't take returns”
Satisfaction guarantee limited to 60 days; company refused help after 90 days.
“So your satisfaction is guaranteed, but only in 60 days.”
I have been a side sleeper for as long as I can remember and I have spent most of my life flipping my pillows to find the cool side. With ice cube pillows, I never have to flip them again because they are always cool! I am so glad that I finally invested in these because they are saving me from waking up drenched in sweat! There is no doubt that the quality of Pillow Cube is phenomenal. I was pleasantly surprised by how fast the Pillow Cube team got back to me with advice on my order. Not to mention, they shipped my package the day after I ordered it and well packaged. Thanks Pillow Cube!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pillow Cube is a consumer bedding brand focused on ergonomically shaped pillows intended primarily for side sleepers. The company sells molded foam pillows with removable covers and multiple height options through its online store. Consumers researching Pillow Cube typically look for information about fit, firmness, return policies, and durability before purchasing.