Reviews Analyzed
21
We Collect & Analyze Reviews
Pixie Market
Experiences & Reviews
Pixie Market is an online fashion retailer selling contemporary women’s apparel and accessories directly through its website. The brand offers trend-focused ready-to-wear and private-label pieces and ships to international customers. Consumers researching Pixie Market reviews typically look for information about sizing, quality, shipping, returns, and customer support policies.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
21d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Reviewers report both responsive, helpful staff who resolve sizing and return questions and others who experienced accusatory or slow service during returns.
Share of mentions
Mixed
14%
💰
Value for money
Some buyers cite reasonable prices and free shipping making items good value; many describe overpriced or poor-value items once quality and return costs are considered.
Share of mentions
Weak
12%
⚡
User experience
Experiences vary: several buyers received fast delivery and smooth exchanges, while many report sizing problems, slow responses, and expensive international returns.
Share of mentions
Weak
15%
🔧
Product quality
Product reports split: multiple customers praise fit and fabric quality, while numerous reviews describe cheap materials, incorrect colours, poor finishes, or shedding.
Share of mentions
Mixed
22%
📞
Communication
Communication is inconsistent: some customers received prompt, helpful replies from named staff; others report ignored emails, delayed replies, or confrontational messages.
Share of mentions
Mixed
14%
⭐
Overall experience
Overall impressions are mixed: repeat buyers and some new customers report satisfaction, while many describe negative return experiences, quality concerns, or unhelpful service.
Share of mentions
Mixed
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Amazing customer service
"I was struggling with my disc which almost bought me to tears. I reached out to pixie for guidance l, and they were amazing they kindly sent m..."
Isobel Heard
Trustpilot
Oct 01, 2025
Featured for: Proactive, supportive customer-service example
absolutely atrocious company
"absolutely atrocious company. bought a jacket (im based in the UK) and returned it (to the US) because it’s gross, poor quality and not worth £200. ho..."
Mau
Trustpilot
Oct 01, 2025
Featured for: Complaint: poor quality, hostile customer service
Took a chance ordering a skirt form…
"Took a chance ordering a skirt form this company as I had never heard of them, it arrive to Ireland on Monday after being ordered on Friday. Absolutel..."
Aine O’Halloran
Trustpilot
Oct 01, 2025
Featured for: Positive: fast shipping and high quality
BEWARE of this retailer!!!
"BEWARE of this retailer!!! The one thing worse than their poorly made clothes is their ridiculous business practice and horrendous customer service wh..."
P
Trustpilot
Oct 01, 2025
Featured for: Detailed negative: returns ignored, refund refused
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mia
trustpilot.com
Oct 01, 2025
I've been consistently shopping at…
I've been consistently shopping at pixie market for a while now and I always get co...
I
Isobel Heard
trustpilot.com
Oct 01, 2025
Amazing customer service
I was struggling with my disc which almost bought me to tears. I reached out to pixie for guidance l, and they were amazing they kindly sent m...
M
Maggie M
trustpilot.com
Oct 01, 2025
Love my pixiemarket jacket
Love my pixiemarket jacket ;...
C
Cala N
trustpilot.com
Oct 01, 2025
Amazing customer service
Love their clothes. There was recently a problem with my order and Serena was supe...
M
Mau
trustpilot.com
Oct 01, 2025
absolutely atrocious company
absolutely atrocious company. bought a jacket (im based in the UK) and returned it (to the US) because it’s gross, poor quality and not worth £200. ho...
I
IH
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service. I purchased the same jacket in two sizes because I wasn't sure which size would fit. Jessica was...
A
Alexia Leckie
trustpilot.com
Oct 01, 2025
Worst company EVER
Worst company EVER! I ordered this zip up hoodie in a black (I double checked my order confirmation) and instead they shipped me a grey hoodie. I emai...
T
Thereviewer
trustpilot.com
Oct 01, 2025
Item not as described, pictures are too good
Second time I ordered but again dissapointed. I ordered a white satin skirt. It was delivered in champagne colour and seams in front. Absolutely not a...
M
Mimipeach
trustpilot.com
Oct 01, 2025
It seems to be like a drop shipping…
It seems to be like a drop shipping business except that they stock. I ordered a pant and expected a Pixie Market pant, but I received a wrongly cut p...
Y
Ying
trustpilot.com
Oct 01, 2025
The worst experience ever!
Cheaply-made clothes, cheap material, aw...
R
Ruby Maia
trustpilot.com
Oct 01, 2025
NOT A SCAM!!!
Took a while in the mail but I got a wool sweater s...
B
BM
trustpilot.com
Oct 01, 2025
Very happy with my purchase!
Very happy with my purchase! I contacted Pixie Market customer service because there was some confusion for the Fedex tracking for my order....
M
Michelle Miha
trustpilot.com
Oct 01, 2025
Awful customer service
Such a shame that this company does not give a hoot about the customer experience. Sizing is off, so you pay a hefty fee for international shipping to...
V
VR
trustpilot.com
Oct 01, 2025
Cute and as in pics but very bad quality
The pull-over top with chain is super cute and edgy and it was exactly as in pictures. Unfortunately, I assume the fabric...
A
Aine O’Halloran
trustpilot.com
Oct 01, 2025
Took a chance ordering a skirt form…
Took a chance ordering a skirt form this company as I had never heard of them, it arrive to Ireland on Monday after being ordered on Friday. Absolutel...
P
P
trustpilot.com
Oct 01, 2025
BEWARE of this retailer!!!
BEWARE of this retailer!!! The one thing worse than their poorly made clothes is their ridiculous business practice and horrendous customer service wh...
P
Paula Raphaela
trustpilot.com
Oct 01, 2025
not for me at all, nothing redeeming to say
So no free shipping or returns, slow ship and credit for returns (I had to inquire about my return before getting my money back). Slow reply to questi...
S
Susan Poney
trustpilot.com
Oct 01, 2025
I have purchased several items from…
I have purchased several items from Pixie Market in the last 6 months and my experience has always been great. I returned the first thing I bought wit...
S
Sunhee
trustpilot.com
Oct 01, 2025
I hate myself to spend $ 15 to 20 to…
I hate myself to spend $ 15 to 20 to send back to FL Miami in fedex office . First no tags attached on Dress. We don’t know what size or content of fa...
E
Eva Urena
trustpilot.com
Oct 01, 2025
don’t bother spending your money here
they honestly have really cute items. Very edgy and sophisticated, HOWEVER I odered a Blazer size Small, it ended up being too big on me, so I immedia...
Conclusion
Reviews for Pixie Market show a split picture: many customers praise item fit, certain product quality, quick shipping, and helpful staff names cited by reviewers. At the same time a substantial set of reviews report wrong items, cheap materials, shedding, and problematic returns or refund handling. If you consider buying, read size guidance carefully, order one item first if unsure, and verify return costs and policy for your country. Keep clear records of order confirmations and any customer-service correspondence to support potential disputes.