Pixie Market
Experiences & Reviews
Pixie Market is an online fashion retailer selling contemporary womenโs apparel and accessories directly through its website. The brand offers trend-focused ready-to-wear and private-label pieces and ships to international customers. Consumers researching Pixie Market reviews typically look for information about sizing, quality, shipping, returns, and customer support policies.
Overview & Key Metrics
Our Analysis
Service quality
Reviewers report both responsive, helpful staff who resolve sizing and return questions and others who experienced accusatory or slow service during returns.
Value for money
Some buyers cite reasonable prices and free shipping making items good value; many describe overpriced or poor-value items once quality and return costs are considered.
User experience
Experiences vary: several buyers received fast delivery and smooth exchanges, while many report sizing problems, slow responses, and expensive international returns.
Product quality
Product reports split: multiple customers praise fit and fabric quality, while numerous reviews describe cheap materials, incorrect colours, poor finishes, or shedding.
Communication
Communication is inconsistent: some customers received prompt, helpful replies from named staff; others report ignored emails, delayed replies, or confrontational messages.
Overall experience
Overall impressions are mixed: repeat buyers and some new customers report satisfaction, while many describe negative return experiences, quality concerns, or unhelpful service.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Amazing customer service
"I was struggling with my disc which almost bought me to tears. I reached out to pixie for guidance l, and they were amazing they kindly sent m..."
absolutely atrocious company
"absolutely atrocious company. bought a jacket (im based in the UK) and returned it (to the US) because itโs gross, poor quality and not worth ยฃ200. ho..."
Took a chance ordering a skirt formโฆ
"Took a chance ordering a skirt form this company as I had never heard of them, it arrive to Ireland on Monday after being ordered on Friday. Absolutel..."
BEWARE of this retailer!!!
"BEWARE of this retailer!!! The one thing worse than their poorly made clothes is their ridiculous business practice and horrendous customer service wh..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
I've been consistently shopping atโฆ
I've been consistently shopping at pixie market for a while now and I always get co...
Amazing customer service
I was struggling with my disc which almost bought me to tears. I reached out to pixie for guidance l, and they were amazing they kindly sent m...
Love my pixiemarket jacket
Love my pixiemarket jacket ;...
Amazing customer service
Love their clothes. There was recently a problem with my order and Serena was supe...
absolutely atrocious company
absolutely atrocious company. bought a jacket (im based in the UK) and returned it (to the US) because itโs gross, poor quality and not worth ยฃ200. ho...
Great customer service
Great customer service. I purchased the same jacket in two sizes because I wasn't sure which size would fit. Jessica was...
Worst company EVER
Worst company EVER! I ordered this zip up hoodie in a black (I double checked my order confirmation) and instead they shipped me a grey hoodie. I emai...
Item not as described, pictures are too good
Second time I ordered but again dissapointed. I ordered a white satin skirt. It was delivered in champagne colour and seams in front. Absolutely not a...
It seems to be like a drop shippingโฆ
It seems to be like a drop shipping business except that they stock. I ordered a pant and expected a Pixie Market pant, but I received a wrongly cut p...
The worst experience ever!
Cheaply-made clothes, cheap material, aw...
NOT A SCAM!!!
Took a while in the mail but I got a wool sweater s...
Very happy with my purchase!
Very happy with my purchase! I contacted Pixie Market customer service because there was some confusion for the Fedex tracking for my order....
Awful customer service
Such a shame that this company does not give a hoot about the customer experience. Sizing is off, so you pay a hefty fee for international shipping to...
Cute and as in pics but very bad quality
The pull-over top with chain is super cute and edgy and it was exactly as in pictures. Unfortunately, I assume the fabric...
Took a chance ordering a skirt formโฆ
Took a chance ordering a skirt form this company as I had never heard of them, it arrive to Ireland on Monday after being ordered on Friday. Absolutel...
BEWARE of this retailer!!!
BEWARE of this retailer!!! The one thing worse than their poorly made clothes is their ridiculous business practice and horrendous customer service wh...
not for me at all, nothing redeeming to say
So no free shipping or returns, slow ship and credit for returns (I had to inquire about my return before getting my money back). Slow reply to questi...
I have purchased several items fromโฆ
I have purchased several items from Pixie Market in the last 6 months and my experience has always been great. I returned the first thing I bought wit...
I hate myself to spend $ 15 to 20 toโฆ
I hate myself to spend $ 15 to 20 to send back to FL Miami in fedex office . First no tags attached on Dress. We donโt know what size or content of fa...
donโt bother spending your money here
they honestly have really cute items. Very edgy and sophisticated, HOWEVER I odered a Blazer size Small, it ended up being too big on me, so I immedia...
Conclusion
Reviews for Pixie Market show a split picture: many customers praise item fit, certain product quality, quick shipping, and helpful staff names cited by reviewers. At the same time a substantial set of reviews report wrong items, cheap materials, shedding, and problematic returns or refund handling. If you consider buying, read size guidance carefully, order one item first if unsure, and verify return costs and policy for your country. Keep clear records of order confirmations and any customer-service correspondence to support potential disputes.