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We Collect & Analyze Reviews

Pixie Market
Experiences & Reviews

Pixie Market is an online fashion retailer selling contemporary womenโ€™s apparel and accessories directly through its website. The brand offers trend-focused ready-to-wear and private-label pieces and ships to international customers. Consumers researching Pixie Market reviews typically look for information about sizing, quality, shipping, returns, and customer support policies.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 52%
Latest Review 21d
Overall Rating
3.0

Our Analysis

๐ŸŽฏ

Service quality

Reviewers report both responsive, helpful staff who resolve sizing and return questions and others who experienced accusatory or slow service during returns.

Share of mentions
14%
Mixed
๐Ÿ’ฐ

Value for money

Some buyers cite reasonable prices and free shipping making items good value; many describe overpriced or poor-value items once quality and return costs are considered.

Share of mentions
12%
Weak
โšก

User experience

Experiences vary: several buyers received fast delivery and smooth exchanges, while many report sizing problems, slow responses, and expensive international returns.

Share of mentions
15%
Weak
๐Ÿ”ง

Product quality

Product reports split: multiple customers praise fit and fabric quality, while numerous reviews describe cheap materials, incorrect colours, poor finishes, or shedding.

Share of mentions
22%
Mixed
๐Ÿ“ž

Communication

Communication is inconsistent: some customers received prompt, helpful replies from named staff; others report ignored emails, delayed replies, or confrontational messages.

Share of mentions
14%
Mixed
โญ

Overall experience

Overall impressions are mixed: repeat buyers and some new customers report satisfaction, while many describe negative return experiences, quality concerns, or unhelpful service.

Share of mentions
23%
Mixed

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

M
Mia
trustpilot.com Oct 01, 2025

I've been consistently shopping atโ€ฆ

I've been consistently shopping at pixie market for a while now and I always get co...

I
Isobel Heard
trustpilot.com Oct 01, 2025

Amazing customer service

I was struggling with my disc which almost bought me to tears. I reached out to pixie for guidance l, and they were amazing they kindly sent m...

M
Maggie M
trustpilot.com Oct 01, 2025

Love my pixiemarket jacket

Love my pixiemarket jacket ;...

C
Cala N
trustpilot.com Oct 01, 2025

Amazing customer service

Love their clothes. There was recently a problem with my order and Serena was supe...

M
Mau
trustpilot.com Oct 01, 2025

absolutely atrocious company

absolutely atrocious company. bought a jacket (im based in the UK) and returned it (to the US) because itโ€™s gross, poor quality and not worth ยฃ200. ho...

I
IH
trustpilot.com Oct 01, 2025

Great customer service

Great customer service. I purchased the same jacket in two sizes because I wasn't sure which size would fit. Jessica was...

A
Alexia Leckie
trustpilot.com Oct 01, 2025

Worst company EVER

Worst company EVER! I ordered this zip up hoodie in a black (I double checked my order confirmation) and instead they shipped me a grey hoodie. I emai...

T
Thereviewer
trustpilot.com Oct 01, 2025

Item not as described, pictures are too good

Second time I ordered but again dissapointed. I ordered a white satin skirt. It was delivered in champagne colour and seams in front. Absolutely not a...

M
Mimipeach
trustpilot.com Oct 01, 2025

It seems to be like a drop shippingโ€ฆ

It seems to be like a drop shipping business except that they stock. I ordered a pant and expected a Pixie Market pant, but I received a wrongly cut p...

Y
Ying
trustpilot.com Oct 01, 2025

The worst experience ever!

Cheaply-made clothes, cheap material, aw...

R
Ruby Maia
trustpilot.com Oct 01, 2025

NOT A SCAM!!!

Took a while in the mail but I got a wool sweater s...

B
BM
trustpilot.com Oct 01, 2025

Very happy with my purchase!

Very happy with my purchase! I contacted Pixie Market customer service because there was some confusion for the Fedex tracking for my order....

M
Michelle Miha
trustpilot.com Oct 01, 2025

Awful customer service

Such a shame that this company does not give a hoot about the customer experience. Sizing is off, so you pay a hefty fee for international shipping to...

V
VR
trustpilot.com Oct 01, 2025

Cute and as in pics but very bad quality

The pull-over top with chain is super cute and edgy and it was exactly as in pictures. Unfortunately, I assume the fabric...

A
Aine Oโ€™Halloran
trustpilot.com Oct 01, 2025

Took a chance ordering a skirt formโ€ฆ

Took a chance ordering a skirt form this company as I had never heard of them, it arrive to Ireland on Monday after being ordered on Friday. Absolutel...

P
P
trustpilot.com Oct 01, 2025

BEWARE of this retailer!!!

BEWARE of this retailer!!! The one thing worse than their poorly made clothes is their ridiculous business practice and horrendous customer service wh...

P
Paula Raphaela
trustpilot.com Oct 01, 2025

not for me at all, nothing redeeming to say

So no free shipping or returns, slow ship and credit for returns (I had to inquire about my return before getting my money back). Slow reply to questi...

S
Susan Poney
trustpilot.com Oct 01, 2025

I have purchased several items fromโ€ฆ

I have purchased several items from Pixie Market in the last 6 months and my experience has always been great. I returned the first thing I bought wit...

S
Sunhee
trustpilot.com Oct 01, 2025

I hate myself to spend $ 15 to 20 toโ€ฆ

I hate myself to spend $ 15 to 20 to send back to FL Miami in fedex office . First no tags attached on Dress. We donโ€™t know what size or content of fa...

E
Eva Urena
trustpilot.com Oct 01, 2025

donโ€™t bother spending your money here

they honestly have really cute items. Very edgy and sophisticated, HOWEVER I odered a Blazer size Small, it ended up being too big on me, so I immedia...

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Conclusion

Reviews for Pixie Market show a split picture: many customers praise item fit, certain product quality, quick shipping, and helpful staff names cited by reviewers. At the same time a substantial set of reviews report wrong items, cheap materials, shedding, and problematic returns or refund handling. If you consider buying, read size guidance carefully, order one item first if unsure, and verify return costs and policy for your country. Keep clear records of order confirmations and any customer-service correspondence to support potential disputes.