Reviews for Pixie Market show a split picture: many customers praise item fit, certain product quality, quick shipping, and helpful staff names cited by reviewers. At the same time a substantial set of reviews report wrong items, cheap materials, shedding, and problematic returns or refund handling. If you consider buying, read size guidance carefully, order one item first if unsure, and verify return costs and policy for your country. Keep clear records of order confirmations and any customer-service correspondence to support potential disputes.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service sent a different size and provided helpful reassurance.
“they were amazing they kindly sent me a different size to try”
Customer returned a jacket and experienced threatening emails before refund.
“AWFUL QUALITY CLOTHES AND AWFUL CUSTOMER SERVICE”
Order arrived quickly and skirt exceeded expectations with great quality.
“Absolutely delighted with the skirt fabulous quality and the fit is perfect”
Customer alleges retailer accused them of damaging return and withheld refund.
“they were refusing to refund my return and accused me of damaging the item.”
Reviewers report both responsive, helpful staff who resolve sizing and return questions and others who experienced accusatory or slow service during returns.
Some buyers cite reasonable prices and free shipping making items good value; many describe overpriced or poor-value items once quality and return costs are considered.
Experiences vary: several buyers received fast delivery and smooth exchanges, while many report sizing problems, slow responses, and expensive international returns.
Product reports split: multiple customers praise fit and fabric quality, while numerous reviews describe cheap materials, incorrect colours, poor finishes, or shedding.
Communication is inconsistent: some customers received prompt, helpful replies from named staff; others report ignored emails, delayed replies, or confrontational messages.
Overall impressions are mixed: repeat buyers and some new customers report satisfaction, while many describe negative return experiences, quality concerns, or unhelpful service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Regular shopper receives compliments but warns sizes vary.
“Sizes do vary, so read the descriptions .”
Customer service sent a different size and provided helpful reassurance.
“they were amazing they kindly sent me a different size to try”
Customer loves jacket and praises quality for the price.
“Great quality for the price!”
Order issue resolved by helpful staff; customer pleased and returning.
“Serena was super helpful and understanding.”
Customer returned a jacket and experienced threatening emails before refund.
“AWFUL QUALITY CLOTHES AND AWFUL CUSTOMER SERVICE”
Customer bought two sizes and received helpful returns assistance.
“Jessica was very helpful arranging my return and extended the days.”
Customer received wrong color item and received no response to exchanges.
“instead they shipped me a grey hoodie.”
Item differed from photos and color, requiring costly international returns.
“It was delivered in champagne colour and seams in front.”
Customer received poorly-cut pant with suspicious mass-market tagging.
“I received a wrongly cut pant with the kind of tag you have when you order on Ali Express.”
Reviewer says clothes are cheaply made, materials poor, and overpriced.
“Cheaply-made clothes, cheap material, awful customer service and overpriced items”
Delivery slow, but sweater fits well and quality is good.
“it fit great and the quality was pretty good”
Customer service quickly resolved FedEx tracking confusion; order met expectations.
“The customer service was excellent and wrote me back right away.”
Customer reports poor service, ignored emails, and expensive returns.
“They completely ignore emails”
Top matched pictures but fabric sheds excessively and looks worn.
“it keeps shedding and it looks already worn out and shabby.”
Order arrived quickly and skirt exceeded expectations with great quality.
“Absolutely delighted with the skirt fabulous quality and the fit is perfect”
Customer alleges retailer accused them of damaging return and withheld refund.
“they were refusing to refund my return and accused me of damaging the item.”
Slow shipping and replies; returned vest lacked tags and seemed used.
“the $98 vest I got had no tags...used??”
Multiple purchases yielded good quality and easy refund experience.
“I really like the quality of their private label.”
Dress arrived without tags and had cheap fabric and poor fit.
“First no tags attached on Dress.”
Return refused for alleged perfume scent; customer couldn't contact support.
“They would not take the return because it had a “strong perfume scent.””
This was my first purchase from Pixie Market. I’m glad I found them. Fairly easy to go thru the process, tho it took me two tries to get the efficient way. Very quick response on shipping and arrival. Free shipping is an especially good part of it; puts the pricing less than other companies. Very Happy with ordering dresses from them. Received my purchase promptly in very good shape at a very reasonable price and free shipping. I’ll be back to order more in the future and would recommend this company to my family and friends. Thank so much Pixie Market for great services and products.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pixie Market is an online fashion retailer selling contemporary women’s apparel and accessories directly through its website. The brand offers trend-focused ready-to-wear and private-label pieces and ships to international customers. Consumers researching Pixie Market reviews typically look for information about sizing, quality, shipping, returns, and customer support policies.