Reviewers most often praise Planet Cyclery for fast shipping, accurate product descriptions and helpful return support. Many comments highlight competitive pricing and parts that fit as expected. However, there are isolated negative reports: a review alleging a mis‑described kit and late delivery (tp_68d474...) and a report of musty item condition (tp_68d189516f7cb0342eb29ccb). If you consider buying, check product images and descriptions carefully and review the store’s return policy; contact customer support promptly if items arrive damaged or incomplete.
Examples from available reviews (Nov 2021 – Feb 2026).
Items arrived quickly, were high quality, and customer service was helpful.
“Everything has always arrived promptly and the quality of the products are top notch.”
They accepted my return and helped me get what I needed.
“They accepted the return and helped me get what I needed.”
Claims of falsified reviews and item was not as advertised.
“Their reviews are all falsified.”
Parts match description, arrive on time, priced competitively.
“Parts are always as described and arrive on time.”
Most reviewers report fast shipping, helpful returns and in-person support. A small number report delayed or missing deliveries and shipping problems.
Multiple reviewers describe competitive pricing, good deals and fair prices for parts and accessories; no systematic complaints about cost.
Customers describe straightforward transactions, easy ordering and smooth return handling; a few reviews are brief or neutral about the experience.
Many buyers report parts that fit and match descriptions; a minority report damaged, musty, or incomplete items and at least one mis-described kit.
Reviewers frequently note helpful staff and responsive answers to product questions; a small number allege misleading listings or poor shipping claims.
Overall sentiment is positive: most reviewers report repeat purchases and satisfaction, with isolated negative experiences about delivery or item condition.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: February 2026
Seller refused return or store credit despite item not fitting correctly.
“We cannot accept the return”
I have ordered from Planet Cyclery several times and have never been disappointed. I have ordered tires, tubes, and other cycling gear. Everything has always arrived promptly and the quality of the products are top notch. My recent was a cable guide and I am very impressed. The shipping was very fast and the item was in perfect condition when I received it. I was appreciative of the fast service as I was in the middle of a project and needed the part as soon as possible. I had some questions about a product and they were more than happy to answer my questions and provide me with the information I needed to make an informed decision. I'm a happy customer!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Planet Cyclery is a specialty retailer of bicycle parts, components and accessories that serves consumer cyclists. It operates product listings, order processing, shipping and a customer support channel for returns and questions. People searching reviews typically check shipping speed, item condition, accuracy of product listings and the returns process.