Reviews focus on shipping problems and weak after-sales support. Several customers mention long delays, missing items, or orders that never showed up. A smaller group says deliveries arrived on time and the clothing was in good condition. A few also point to issues with site search and order tracking.
Examples from available reviews (Oct 2025 – Mar 2026).
Order never arrived despite delivery mark, refunds denied and customer service unresponsive.
“I got scammed through the official website for 120$”
Refunds and exchanges denied because entire site marked as sale items.
“they don’t allow refunds, exchanges or store credit on all “Sale items””
Order arrived in two weeks with good clothing quality and proper tracking.
“Everything is perfect.”
New site lacks functionality and search, content missing.
“The search engine is unusable (only returning five hits for any search).”
Fulfillment comes up most often. Multiple reviewers describe orders that never arrived, shipments that showed up incomplete, or delivery windows that ran past the promised dates. People also repeatedly criticize unreliable tracking and handoffs to third-party couriers.
Many reviews come away with a negative sense of value. Several say they lost money or warn others not to buy, and some call the transactions scams. A smaller number say the value feels fine when the items actually arrive.
Website issues appear, though less often than delivery complaints. One reviewer says search returns very few results and parts of the content are missing. Several also point to unclear tracking and slow status updates.
Comments on product condition are mixed. Some customers praise the clothing quality and say sizing was accurate when orders arrived. A few mention items arriving damaged or looking used, but those reports are less common than shipping complaints.
Most communication feedback centers on customer service not responding. Many reviewers say emails went unanswered and that dispute routes led nowhere. Some mention acknowledgements or apologies that did not lead to follow-through.
Scores split between many very low ratings and a handful of high ones. Complaints about delivery, refunds, and support outnumber positive experiences. Overall, reviews tilt toward dissatisfaction with what happens after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Quotes shortened · As of: March 2026
Order never arrived despite delivery mark, refunds denied and customer service unresponsive.
“I got scammed through the official website for 120$”
Items didn't fit and returns or exchanges were refused.
“we don’t do returns for anything on sale.”
New site lacks functionality and search, content missing.
“The search engine is unusable (only returning five hits for any search).”
Clothing quality good but shipping took two weeks and tracking poor.
“its a long shipping time (2 week) and not a good track and trace.”
Customer service unresponsive and received used, damaged items.
“You will receive no response to your emails”
Order arrived in two weeks with good clothing quality and proper tracking.
“Everything is perfect.”
Reviewer reports having no experience with the company.
“No experience”
Refunds and exchanges denied because entire site marked as sale items.
“they don’t allow refunds, exchanges or store credit on all “Sale items””
Package never arrived, received apology and a spoon, no response.
“A chinese delivery service was used and I never got my items.”
Reviewer urges others to avoid spending money on this site.
“avoid save ur money from this please.”
Expedited order delayed 28 days with poor responses and tracking.
“Been 28 days since my Initial order and paid for expedited shipping”
Tracking showed UPS never received packages; reviewer suspects scam.
“UPS never recived package from them.”
Order from previous year still unresolved; reviewer calls it a scam.
“This is a TOTAL SCAM”
Order didn't ship before promised date and cancellation was denied.
“Company is a fraud! Do not order from here!”
Order exceeded 14 days, company unresponsive, buyer seeking refund through PayPal.
“Playboy has not been responding to any of my messages.”
Lost £150 and received no response for months, reviewer calls scammers.
“i lost £150 on this site”
Returned unworn jacket months ago but no refund and no response.
“we have no refund.”
Some items never shipped and company didn't respond to emails or PayPal dispute.
“it was never shipped.”
Order took months, missing item, and no response to follow-up emails.
“When my order arrived it only had two out of the three items I had purchased.”
Most items never arrived and customer service unresponsive after long delay.
“only one item arrived out of 6items”
Order not shipped within promised time and cancellation refused despite delays.
“their site claims your order will go out 3-5 days”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Playboy is a global lifestyle and media brand founded in 1953. It licenses apparel, accessories, and branded merchandise under the Playboy name and rabbit-head logo. Offerings include clothing lines, lingerie, and other licensed consumer goods sold through the official online store and third-party retailers. Playboy holds trademark registrations and oversees licensing deals for regional partners and retail distribution.