Playboy
Experiences & Reviews
Playboy is a long-established lifestyle and entertainment brand that licenses branded apparel, accessories and digital content. Consumers searching reviews for "Playboy" often look for feedback on its online store, merchandise quality and subscription services. Information about product materials, shipping, returns and customer support history can help buyers evaluate purchases or subscriptions.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report shipping delays, missing items and restrictive sale/return policies; a small number report timely deliveries and tracking confirmations.
Value for money
Some buyers praise low prices or garment value, while subscribers report reduced content and poor search making subscription less worthwhile.
User experience
Several users describe a recently launched site with reduced functionality and a broken search, negatively affecting usability for subscribers.
Product quality
Clothing quality reports are mixed: a few customers praise materials and fit, while others report damaged items, sizing issues or garments falling apart.
Communication
Many reviewers state emails and phone lines go unanswered or receive generic responses; a minority mention order confirmations and tracking links.
Overall experience
Most published reviews describe negative purchase experiences—non-delivery, denied refunds or unresponsive support—while a few customers report satisfactory orders.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Horrible experience
"Horrible experience. The merchandise didn’t come true to size and they said tough luck we don’t do returns for anything on sale. The entire website wa..."
No Longer Worth the Subscription Price
"So, Playboy Plus used to be quite a good site. It had a lot of material and quite user friendly. For some time, it has had its "new" site and its lega..."
Perfect experience
"I ordered a hoodie and T-Shirt in Europe, but i red reviews after I ordered, so I was kinda worried about my package's destiny. So I decided to wait...."
Unresponsive if you have questions or…
"Unresponsive if you have questions or issues about your purchased items. You will receive no response to y..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
Horrible experience
Horrible experience. The merchandise didn’t come true to size and they said tough luck we don’t do returns for anything on sale. The entire website wa...
No Longer Worth the Subscription Price
So, Playboy Plus used to be quite a good site. It had a lot of material and quite user friendly. For some time, it has had its "new" site and its lega...
Clothing were really good and nice
Clothing were really good and nice. They were also "cheap'. The only thing is that its a long shippin...
Unresponsive if you have questions or…
Unresponsive if you have questions or issues about your purchased items. You will receive no response to y...
Perfect experience
I ordered a hoodie and T-Shirt in Europe, but i red reviews after I ordered, so I was kinda worried about my package's destiny. So I decided to wait....
Krishna
...
Better off buying from a different…
Better off buying from a different store that carries Playboy. They don’t allow refunds, excha...
Scam
A chinese delivery service was used and I never got my items. A month from ordering instead I got an apology letter and a spoon. The s...
avoid save ur money from this please.
avoid save ur mone...
Worst shipping times / customer service
Horrible experience. Been 28 days since my Initial order and paid for expedited shipping contacted company multiple times and keep getting the same ge...
I placed 2 orders from Playboy online…
I placed 2 orders from Playboy online store on ig 3weeks ago, tracking number provided after I hunt th...
Scam outlet
I am still chasing an order I paid for i...
Terrible company
Like the other posts, this company is a joke. I ordered because it said arriving before Christmas, and after waiting and emailing it hasn't shipped ye...
I ordered a package
I ordered a package, 15 days ago. It says on their website that if a package takes over 14 days, you may request a cancellation. Playboy has not been...
Scammers!
Scammers!! i lost £150 on this site its been months i dont know what...
If you ever have to return an item
If you ever have to return an item, do not expect to be refunded. My daughter purchased a jacket that was to big for her so we sent it back. It was un...
I placed order several months ago and…
I placed order several months ago and it was never shipped. They shipped some items after a month but still never reply to any email...
Be wary
My order took about two months to arrive, I had to send them a mail several weeks after purchasing as I never received a shipping confirmation, then w...
Love there merch but they are falling…
Love there merch but they are falling apart and I believe scamming people. Purchased a order and didn’t hear from them in weeks. Sent a email and they...
Zero Integrity & Lack of Regard
Scamming company. Their site claims your order will go out 3-5 days and if you question what is taking the so long to ship out they will tell you they...
Conclusion
Reviews for Playboy's online offerings show a clear split: many customers report shipping problems, missing items and difficulty obtaining refunds—particularly on sale items—alongside frequent reports of unresponsive customer service. Several subscribers also describe a newly launched website with reduced functionality and search problems that affect usability. At the same time, a minority of buyers report timely delivery and acceptable garment quality. Prospective buyers and subscribers should review the store's shipping and return policies, prefer tracked shipping, and consider purchasing through established retailers if return protection is important.