Reviews for Playboy's online offerings show a clear split: many customers report shipping problems, missing items and difficulty obtaining refunds—particularly on sale items—alongside frequent reports of unresponsive customer service. Several subscribers also describe a newly launched website with reduced functionality and search problems that affect usability. At the same time, a minority of buyers report timely delivery and acceptable garment quality. Prospective buyers and subscribers should review the store's shipping and return policies, prefer tracked shipping, and consider purchasing through established retailers if return protection is important.
Examples from available reviews (Oct 2025 – Feb 2026).
Items didn't fit and returns or exchanges were refused.
“we don’t do returns for anything on sale.”
New site lacks functionality and search, content missing.
“The search engine is unusable (only returning five hits for any search).”
Order arrived in two weeks with good clothing quality and proper tracking.
“Everything is perfect.”
Customer service unresponsive and received used, damaged items.
“You will receive no response to your emails”
Most reviewers report shipping delays, missing items and restrictive sale/return policies; a small number report timely deliveries and tracking confirmations.
Some buyers praise low prices or garment value, while subscribers report reduced content and poor search making subscription less worthwhile.
Several users describe a recently launched site with reduced functionality and a broken search, negatively affecting usability for subscribers.
Clothing quality reports are mixed: a few customers praise materials and fit, while others report damaged items, sizing issues or garments falling apart.
Many reviewers state emails and phone lines go unanswered or receive generic responses; a minority mention order confirmations and tracking links.
Most published reviews describe negative purchase experiences—non-delivery, denied refunds or unresponsive support—while a few customers report satisfactory orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Quotes shortened · As of: February 2026
Order never arrived despite delivery mark, refunds denied and customer service unresponsive.
“I got scammed through the official website for 120$”
Items didn't fit and returns or exchanges were refused.
“we don’t do returns for anything on sale.”
New site lacks functionality and search, content missing.
“The search engine is unusable (only returning five hits for any search).”
Clothing quality good but shipping took two weeks and tracking poor.
“its a long shipping time (2 week) and not a good track and trace.”
Customer service unresponsive and received used, damaged items.
“You will receive no response to your emails”
Order arrived in two weeks with good clothing quality and proper tracking.
“Everything is perfect.”
Reviewer reports having no experience with the company.
“No experience”
Refunds and exchanges denied because entire site marked as sale items.
“they don’t allow refunds, exchanges or store credit on all “Sale items””
Package never arrived, received apology and a spoon, no response.
“A chinese delivery service was used and I never got my items.”
Reviewer urges others to avoid spending money on this site.
“avoid save ur money from this please.”
Expedited order delayed 28 days with poor responses and tracking.
“Been 28 days since my Initial order and paid for expedited shipping”
Tracking showed UPS never received packages; reviewer suspects scam.
“UPS never recived package from them.”
Order from previous year still unresolved; reviewer calls it a scam.
“This is a TOTAL SCAM”
Order didn't ship before promised date and cancellation was denied.
“Company is a fraud! Do not order from here!”
Order exceeded 14 days, company unresponsive, buyer seeking refund through PayPal.
“Playboy has not been responding to any of my messages.”
Lost £150 and received no response for months, reviewer calls scammers.
“i lost £150 on this site”
Returned unworn jacket months ago but no refund and no response.
“we have no refund.”
Some items never shipped and company didn't respond to emails or PayPal dispute.
“it was never shipped.”
Order took months, missing item, and no response to follow-up emails.
“When my order arrived it only had two out of the three items I had purchased.”
Most items never arrived and customer service unresponsive after long delay.
“only one item arrived out of 6items”
Order not shipped within promised time and cancellation refused despite delays.
“their site claims your order will go out 3-5 days”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Playboy is a long-established lifestyle and entertainment brand that licenses branded apparel, accessories and digital content. Consumers searching reviews for "Playboy" often look for feedback on its online store, merchandise quality and subscription services. Information about product materials, shipping, returns and customer support history can help buyers evaluate purchases or subscriptions.