Reviews Analyzed
20
We Collect & Analyze Reviews
Playboy
Experiences & Reviews
Playboy is a long-established lifestyle and entertainment brand that licenses branded apparel, accessories and digital content. Consumers searching reviews for "Playboy" often look for feedback on its online store, merchandise quality and subscription services. Information about product materials, shipping, returns and customer support history can help buyers evaluate purchases or subscriptions.
Overview & Key Metrics
Positive Sentiment
15%
Latest Review
14d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Most reviewers report shipping delays, missing items and restrictive sale/return policies; a small number report timely deliveries and tracking confirmations.
Share of mentions
Weak
28%
💰
Value for money
Some buyers praise low prices or garment value, while subscribers report reduced content and poor search making subscription less worthwhile.
Share of mentions
Mixed
3%
⚡
User experience
Several users describe a recently launched site with reduced functionality and a broken search, negatively affecting usability for subscribers.
Share of mentions
Mixed
2%
🔧
Product quality
Clothing quality reports are mixed: a few customers praise materials and fit, while others report damaged items, sizing issues or garments falling apart.
Share of mentions
Weak
8%
📞
Communication
Many reviewers state emails and phone lines go unanswered or receive generic responses; a minority mention order confirmations and tracking links.
Share of mentions
Weak
27%
⭐
Overall experience
Most published reviews describe negative purchase experiences—non-delivery, denied refunds or unresponsive support—while a few customers report satisfactory orders.
Share of mentions
Weak
32%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Horrible experience
"Horrible experience. The merchandise didn’t come true to size and they said tough luck we don’t do returns for anything on sale. The entire website wa..."
Bryce Cox
Trustpilot
Oct 01, 2025
Featured for: mentions sizing, returns, rude communication
No Longer Worth the Subscription Price
"So, Playboy Plus used to be quite a good site. It had a lot of material and quite user friendly. For some time, it has had its "new" site and its lega..."
Nick Calder
Trustpilot
Oct 01, 2025
Featured for: original subscriber notes broken site
Perfect experience
"I ordered a hoodie and T-Shirt in Europe, but i red reviews after I ordered, so I was kinda worried about my package's destiny. So I decided to wait...."
MM
Trustpilot
Oct 01, 2025
Featured for: positive delivery and product quality
Unresponsive if you have questions or…
"Unresponsive if you have questions or issues about your purchased items. You will receive no response to y..."
Simone Juanita
Trustpilot
Oct 01, 2025
Featured for: reports used items and unresponsive support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
B
Bryce Cox
trustpilot.com
Oct 01, 2025
Horrible experience
Horrible experience. The merchandise didn’t come true to size and they said tough luck we don’t do returns for anything on sale. The entire website wa...
N
Nick Calder
trustpilot.com
Oct 01, 2025
No Longer Worth the Subscription Price
So, Playboy Plus used to be quite a good site. It had a lot of material and quite user friendly. For some time, it has had its "new" site and its lega...
C
CantoMaatjes
trustpilot.com
Oct 01, 2025
Clothing were really good and nice
Clothing were really good and nice. They were also "cheap'. The only thing is that its a long shippin...
S
Simone Juanita
trustpilot.com
Oct 01, 2025
Unresponsive if you have questions or…
Unresponsive if you have questions or issues about your purchased items. You will receive no response to y...
M
MM
trustpilot.com
Oct 01, 2025
Perfect experience
I ordered a hoodie and T-Shirt in Europe, but i red reviews after I ordered, so I was kinda worried about my package's destiny. So I decided to wait....
C
Consumer
trustpilot.com
Oct 01, 2025
Krishna
...
R
Reo
trustpilot.com
Oct 01, 2025
Better off buying from a different…
Better off buying from a different store that carries Playboy. They don’t allow refunds, excha...
J
Jared Cantilero
trustpilot.com
Oct 01, 2025
Scam
A chinese delivery service was used and I never got my items. A month from ordering instead I got an apology letter and a spoon. The s...
B
Beatriz Figueiredo
trustpilot.com
Oct 01, 2025
avoid save ur money from this please.
avoid save ur mone...
T
Ted Matthews
trustpilot.com
Oct 01, 2025
Worst shipping times / customer service
Horrible experience. Been 28 days since my Initial order and paid for expedited shipping contacted company multiple times and keep getting the same ge...
t
tiny tank
trustpilot.com
Oct 01, 2025
I placed 2 orders from Playboy online…
I placed 2 orders from Playboy online store on ig 3weeks ago, tracking number provided after I hunt th...
E
Emily Duncan
trustpilot.com
Oct 01, 2025
Scam outlet
I am still chasing an order I paid for i...
r
rachel c
trustpilot.com
Oct 01, 2025
Terrible company
Like the other posts, this company is a joke. I ordered because it said arriving before Christmas, and after waiting and emailing it hasn't shipped ye...
J
Julian Cairns
trustpilot.com
Oct 01, 2025
I ordered a package
I ordered a package, 15 days ago. It says on their website that if a package takes over 14 days, you may request a cancellation. Playboy has not been...
A
Alanna Mccann
trustpilot.com
Oct 01, 2025
Scammers!
Scammers!! i lost £150 on this site its been months i dont know what...
K
Kimberley Dyck
trustpilot.com
Oct 01, 2025
If you ever have to return an item
If you ever have to return an item, do not expect to be refunded. My daughter purchased a jacket that was to big for her so we sent it back. It was un...
T
Tony
trustpilot.com
Oct 01, 2025
I placed order several months ago and…
I placed order several months ago and it was never shipped. They shipped some items after a month but still never reply to any email...
j
jeoneunthatbitch
trustpilot.com
Oct 01, 2025
Be wary
My order took about two months to arrive, I had to send them a mail several weeks after purchasing as I never received a shipping confirmation, then w...
c
customer007
trustpilot.com
Oct 01, 2025
Love there merch but they are falling…
Love there merch but they are falling apart and I believe scamming people. Purchased a order and didn’t hear from them in weeks. Sent a email and they...
J
Jazzy Aman
trustpilot.com
Oct 01, 2025
Zero Integrity & Lack of Regard
Scamming company. Their site claims your order will go out 3-5 days and if you question what is taking the so long to ship out they will tell you they...
Conclusion
Reviews for Playboy's online offerings show a clear split: many customers report shipping problems, missing items and difficulty obtaining refunds—particularly on sale items—alongside frequent reports of unresponsive customer service. Several subscribers also describe a newly launched website with reduced functionality and search problems that affect usability. At the same time, a minority of buyers report timely delivery and acceptable garment quality. Prospective buyers and subscribers should review the store's shipping and return policies, prefer tracked shipping, and consider purchasing through established retailers if return protection is important.