Customers often report order problems, including damaged deliveries and incorrect items. Several reviews mention refunds being denied and cancellations not being processed. Multiple complaints also point to defective products and staff shifting blame. One higher-rated review stands out but still notes unfinished work and no follow-up.
Examples from available reviews (Nov 2021 – Feb 2026).
Order arrived damaged and refund attempts failed due to poor service.
“The lids that were to be sent, never arrived.”
Received wrong-sized steps after long delay and refund was refused.
“they told us they won’t give us a refund or exchange them.”
Defective liner developed clear spots and customer service blamed the customer.
“Horrible SCAM and WORSE CUSTOMER SERVICE!”
Company left pool worse, did not finish filter, and ignored follow-ups.
“No one has responded to any of my emails or phone calls”
Several reviews describe orders that were not fixed, with long delays, wrong-size deliveries, and damaged shipments. Some customers say refund and exchange requests were refused or left unanswered.
Low ratings often come with complaints about payments not being refunded and goods arriving defective, leaving customers feeling the purchase was not worth it. Positive-leaning feedback is scarce and includes one higher-rated account that still reports incomplete service.
Customers say they could not cancel orders and ended up without the merchandise or a refund even after trying to resolve the issue. One review tells readers to check external complaint sites (Yelp, BBB) for additional support.
Reviews mention items arriving damaged and at least one case of a product showing visible defects later on. Multiple customers also report wrong sizing and missing components.
Several reviewers report that emails and phone calls stopped getting replies once problems came up. A few took their concerns to public complaint platforms, suggesting they looked outside the company for resolution.
Most feedback trends negative, with repeated stories of orders left unresolved and weak after-sales support. One higher-rated review offers a contrast but still describes unfinished work and no response.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order arrived damaged and refund attempts failed due to poor service.
“The lids that were to be sent, never arrived.”
Reviewer reports widespread complaints and company fails to resolve customer issues.
“228 complaints, 184 of those within the last 12 months”
Received wrong-sized steps after long delay and refund was refused.
“they told us they won’t give us a refund or exchange them.”
Reviewer accuses company of scamming and cites Yelp and BBB evidence.
“Scammers. Check them out on Yelp and BBB and you'll see the evidence.”
Defective liner developed clear spots and customer service blamed the customer.
“Horrible SCAM and WORSE CUSTOMER SERVICE!”
Reviewer was unable to cancel order and never received refund or merchandise.
“I have never received a refund nor have I received the order!!”
You know that feeling when you just need to vent? It feels like the company, Pool Zone, has an issue with communication. After we purchased our pool from them, they've been our go-to for opening and closing our pool. They are a bit expensive, but I always thought it was worth it not having to deal with any issues. However, my pool was left worse off now than it was before the company showed up. The company should have done a better job of cleaning everything before they left. They also did not complete putting the filter together, which left my pool looking like a swamp. No one has responded to any of my emails or phone calls after I reached out to them about coming back to take care of the vacuum. I wish I had researched them more before offering them a job. You may want to do the same if you are considering using them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pool Zone sells swimming pool supplies and equipment. It runs an e-commerce site with pool equipment, replacement parts, maintenance supplies, and accessories. Product pages list specifications, sizing details, and shipping options. Customers can order online, contact support through available channels, and receive shipments across the company’s service area.