Reviews for PopMarket show a clear split: several customers report fast shipping, good packing and competitive prices, while many others report cancelled preorders, non-delivery and slow customer support. Recurrent issues in the reviews include delayed or missing notifications about order cancellations, slow return/refund processing, and occasional wrong or damaged items. If you plan to preorder specialty collectibles, consider the risk of cancellation and verify seller policies on refunds and notifications before paying. For single in-stock purchases some customers report satisfactory experiences; weigh price savings against the reported service and communication risks.
Examples from available reviews (Apr 2012 – Feb 2026).
Preordered item arrived in less than a week with free shipping.
“received item in less than a week!”
Company resolved an item problem and is trustworthy.
“This is a trustworthy company.”
Preorder was repeatedly delayed then canceled as out of stock.
“they cancelled my order because they were "out of stock”
My preorder was canceled and they issued a refund after delay.
“the title you requested has been cancelled as it is no longer available”
Several reviewers report fast shipping and timely deliveries; a larger share report cancelled preorders, unfulfilled orders and missed shipments.
Some reviewers highlight competitive prices and good pre-order deals; others describe losing money when orders were cancelled or needing to rebuy at higher cost.
Very few mentions of site or app usability; one reviewer praised selection and layout, but most comments focus on order and service issues instead.
A few customers received items in perfect condition or well packed; others report damaged goods, missing parts or wrong items being shipped.
Many reviewers describe slow or non-responsive customer support, delayed notifications and refunds only after repeated contact; a small number note helpful support.
Overall impressions are mixed but lean negative: satisfied buyers cite fast shipping and good prices, while many cite cancellations, non-delivery and poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · resellerratings.com (8) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Item arrived defective with parts not assembled.
“The head to the figure isn't even together!”
Item arrived defective with parts not assembled.
“The head to the figure isn't even together!”
Preorder canceled after delays and items appeared in stock elsewhere.
“On 1/16 they emailed me and said the pre order was canceled.”
Preorder canceled after delays and items appeared in stock elsewhere.
“On 1/16 they emailed me and said the pre order was canceled.”
They delayed then canceled my preorder and refused an early cancellation.
“they finally email me saying that, indeed, they are out of stock and my order is cancelled.”
They delayed then canceled my preorder and refused an early cancellation.
“they finally email me saying that, indeed, they are out of stock and my order is cancelled.”
Preorder shipping was delayed over two months with no urgency.
“Would give 0 stars if I could.”
Preorder shipping was delayed over two months with no urgency.
“Would give 0 stars if I could.”
They canceled my pre-orders and caused extra expense.
“Canceled both my pre-orders.”
They listed items not in stock and failed to deliver.
“Ordered items they didn’t even have in stock”
Transformers shipped promptly and were well packed.
“They were well packed.”
They posted tracking numbers but claim items were never sent.
“they post a tracking number but never send the item.”
Company resolved an item problem and is trustworthy.
“This is a trustworthy company.”
They canceled my preorder without notifying me.
“never sent me a email, text, or even call.”
Preordered item arrived in less than a week with free shipping.
“received item in less than a week!”
Customer support did not respond to refund and cancellation emails.
“they never got back to me.”
Offers competitive pre-order prices, though cancellations occasionally occur.
“Some of the best pre-order prices for figures.”
Preorder was repeatedly delayed then canceled as out of stock.
“they cancelled my order because they were "out of stock”
I never received my order and stock dates changed.
“Never received my order.”
Release dates kept changing and customer service lacked helpful communication.
“the lack of communication & nonchalant attitude about customers not getting their items”
They accepted payment but then claimed the item was sold elsewhere.
“they sold their only copy to some other party.”
My preorder was canceled and they issued a refund after delay.
“the title you requested has been cancelled as it is no longer available”
They said item shipped but tracking showed no label and no refund.
“upon looking at the tracking the label was never even created.”
They sent the wrong item and require return before refunding.
“They sent me a doll I didn’t order”
Items in stock are accurately listed and shipped quickly.
“If they say they have it, they have it and ship it fast.”
Returns and refunds took excessively long due to slow responses.
“It's going to take nearly 2 months to complete my return!”
Preorders were repeatedly delayed and never fulfilled.
“DO NOT PREORDER WITH THEM”
Item arrived with missing parts and replacement was difficult.
“They sent an Item with a missing part”
They canceled preorders and charged card but only shipped part.
“Charged my credit card for the hole order only sent part.”
Reviewer warns others they likely will not receive orders.
“There’s a giant chance you won’t receive anything!”
They did not reply to emails and phone support was unavailable.
“They have not replied to my emails regarding shipping or order status.”
This site is really cool. They have so many amazing products for sale and the prices are great! The best part about it is that they have everything from indie rock to classic rock to movies. I purchased L.A. Woman (50th Anniversary Deluxe Edition) CD from them, and I love it! It was shipped to me quickly and in perfect condition. My wife and I love it and we were so excited to receive it! We couldn't wait to put it on, and we were not disappointed! L.A. Woman is a solid album and is worth the money. Thank you so much for your help in picking this out, it's perfect! Thanks so much!
Preorder later canceled due to insufficient copies, refund offered.
“they didn't get enough copies so it's on backorder.”
Release date changed and they delayed responses multiple times.
“Never sent and I had to contact 3 times”
Defective album and promised replacement or refund was never received.
“They promised a replacement or refund, both which I have yet to see.”
Half my orders unfulfilled for months and PayPal refunds missing.
“2 out of 4 orders have not been fullfilled within 3 months.”
Order from 2011 remained unfulfilled despite repeated emails.
“I have emailed them numerous times and still not received any product.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
PopMarket is an e-commerce retailer focused on pop-culture merchandise and collectibles, offering new releases and pre-order items to consumers. The site typically lists music, toys, figures and limited-run products to individual buyers across the United States. Shoppers compare prices and availability there when looking for specialty collectibles or out-of-stock items.