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We Collect & Analyze Reviews

PopMarket
Experiences & Reviews

PopMarket is an e-commerce retailer focused on pop-culture merchandise and collectibles, offering new releases and pre-order items to consumers. The site typically lists music, toys, figures and limited-run products to individual buyers across the United States. Shoppers compare prices and availability there when looking for specialty collectibles or out-of-stock items.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 29%
Latest Review 14d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Several reviewers report fast shipping and timely deliveries; a larger share report cancelled preorders, unfulfilled orders and missed shipments.

Share of mentions
29%
Weak
💰

Value for money

Some reviewers highlight competitive prices and good pre-order deals; others describe losing money when orders were cancelled or needing to rebuy at higher cost.

Share of mentions
11%
Mixed
⚡

User experience

Very few mentions of site or app usability; one reviewer praised selection and layout, but most comments focus on order and service issues instead.

Share of mentions
1%
Mixed
🔧

Product quality

A few customers received items in perfect condition or well packed; others report damaged goods, missing parts or wrong items being shipped.

Share of mentions
7%
Weak
📞

Communication

Many reviewers describe slow or non-responsive customer support, delayed notifications and refunds only after repeated contact; a small number note helpful support.

Share of mentions
22%
Weak
⭐

Overall experience

Overall impressions are mixed but lean negative: satisfied buyers cite fast shipping and good prices, while many cite cancellations, non-delivery and poor support.

Share of mentions
29%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

M
Mark
trustpilot.com Oct 01, 2025

Horrible customer service

Horrible customer service. Slow to respond. Canceled both my pre-orders. Not to be trusted. I now...

U
Unhappy customer
trustpilot.com Oct 01, 2025

Totally a dishonest and very shady…

Totally a dishonest and very shady business from my experience with them. Ordered items they didn’t even hav...

D
Dave Park
trustpilot.com Oct 01, 2025

pretty good store so far

I ordered a few Transformers they were shipped promptl...

A
Andrew Diez
trustpilot.com Oct 01, 2025

It appears this place is running a…

It appears this place is running a giant Ponzi. You make a purchase from them, they post a tracking number but never send the item. They are doing thi...

W
Walking Dead hunger.
trustpilot.com Oct 01, 2025

This is a trustworthy company

This is a trustworthy company. I had a problem with an item and they came to the rescue. They are affiliated with Deep...

Z
Zoe Archer
trustpilot.com Oct 01, 2025

I ordered two figures back in November…

I ordered two figures back in November of 2023. They were supposed to be released in July and August of 2024. I kept seeing everyone else get their or...

J
Jamie Lee
trustpilot.com Oct 01, 2025

Legit company. Highly recommend …

I recently ordered a Transformer figure that was sold out EVERYWHERE and was surprised Popmarket had preorder. A little sus but I ordered anyways. Wel...

E
Eve
trustpilot.com Oct 01, 2025

customer support

I preordered a figure around a month ago and I decided that I didn’t want it anymore and I wanted a refund since it had...

k
kooldood
trustpilot.com Oct 01, 2025

Some of the best pre-order prices for…

Some of the best pre-order prices for figures. Sometimes they cancel but they can't control the supply. People complaining about waitin...

C
Cici Nelson
trustpilot.com Oct 01, 2025

Pre ordered something from them in July… waited patiently and then they cancelled my order in January

Pre ordered something from them in July and they kept pushing the release date further and further (it was originally supposed to come out early Septe...

J
Jen
trustpilot.com Oct 01, 2025

Never received my order

Never received my order. Ordered over a month ago and...

K
Katie Hadley
trustpilot.com Oct 01, 2025

I wish I would have checked the reviews…

I wish I would have checked the reviews prior to buying. If I could give this company zero stars I would. I preordered a Fisher Price Steelers set on...

G
Gary
trustpilot.com Oct 01, 2025

I purchased an item they had listed on…Discogs

I purchased an expensive ($179) item they had listed on Discogs. The order was accepted and I made full payment. I never heard from them. After a few...

R
Robert
trustpilot.com Oct 01, 2025

You may never get your item if you preorder

Placed an order in January for a POP set being released in May. Funko delayed the production and release several times which is not the fault of PopMa...

H
Hayden Euton
trustpilot.com Oct 01, 2025

Ordered a record from them and never…

Ordered a record from them and never received it. Even after messaging the company they said they can’t help me cause it already s...

J
Janice Peake
trustpilot.com Oct 01, 2025

They sent me a doll I didn’t order-…

They sent me a doll I didn’t order- took 3 weeks- now I have to wait for...

K
Kerry Wold
trustpilot.com Oct 01, 2025

If they say they have it they do.

If they say they have it, they have it and ship it f...

E
Elton Torres
trustpilot.com Oct 01, 2025

Worst Return Time--SLOW!

I ordered a vinyl record, and it came damaged. The sleeve was all bent up. I emailed them to try and get a refund. Took two days for someone to reply,...

C
Cindy
trustpilot.com Oct 01, 2025

DO NOT PREORDER WITH THEM

DO NOT PREORDER WITH THEM. I preorder some plushies back in May, with a ship date of June 16th. The release date keeps getting pushed back with no not...

S
Sebastian Noars
trustpilot.com Oct 01, 2025

Awful customer service

Awful customer service They sent an Item with a missing part...

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Conclusion

Reviews for PopMarket show a clear split: several customers report fast shipping, good packing and competitive prices, while many others report cancelled preorders, non-delivery and slow customer support. Recurrent issues in the reviews include delayed or missing notifications about order cancellations, slow return/refund processing, and occasional wrong or damaged items. If you plan to preorder specialty collectibles, consider the risk of cancellation and verify seller policies on refunds and notifications before paying. For single in-stock purchases some customers report satisfactory experiences; weigh price savings against the reported service and communication risks.