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We Collect & Analyze Reviews

Prestarrs
Experiences & Reviews

Prestarrs is an online fashion retailer that lists apparel and accessories through an e-commerce website and advertised channels. Consumers commonly search for trust signals such as shipping policies, return and refund procedures, product authenticity, and customer support when researching online clothing sellers.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 959d
Overall Rating
1.2

Our Analysis

🎯

Service quality

Frequent reports of delayed or missing shipments, charges taken before shipping, and slow or unresolved refund requests from buyers.

Share of mentions
21%
Weak
💰

Value for money

Several reviewers said items felt cheaply made or differed from photos, leaving buyers feeling purchases were poor value or a rip-off.

Share of mentions
16%
Weak
⚡

User experience

Users reported misleading product images, incorrect stock claims, broken verification codes, and confusing or inconsistent contact details on the site.

Share of mentions
9%
Weak
🔧

Product quality

Multiple buyers received items that differed from listings, with complaints about thin fabric, wrong sizes, missing labels and poor construction.

Share of mentions
18%
Weak
📞

Communication

Many reviews describe unanswered emails, nonfunctional phone contacts and inconsistent or poor replies from different support representatives.

Share of mentions
9%
Weak
⭐

Overall experience

The prevailing reviewer view is negative, citing a mix of non-delivery, poor product match and unresponsive or ineffective customer service.

Share of mentions
27%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

L
Linda Paul
External Source Mar 13, 2023

WARNING!

WARNING! DO NOT BUY ANYTHING FROM Prestarrs!!! I wish I had known how they steal your money and not send you your ordered! When y...

R
Rhonda Mortell
External Source Feb 21, 2023

Ordered 30/11 / 2022 amount of €103 I…

Ordered 30/11 / 2022 amount of €103 I sent weekly emails since 4 th December enquiring as to what has happened to order and by end of December I asked...

T
Tariq
External Source Dec 02, 2022

SCAM SCAM SCAM

SCAM SCAM SCAM Took 6weeks to receive 2 orders out of 4 Neither product looked like description and the quality is absolutely terrible. I'm devastated...

C
C Giles
External Source Nov 19, 2022

This company appears to be using images from other manufacturers websites

This company appears to be using images from a reputable company. A silk velvet dress I purchased last y...

S
Syed zaidi
External Source Oct 28, 2022

Online order after one month no item or…

Online order after one month no item or refund receive from b...

M
Malene Coetzee
External Source Sep 05, 2022

Very bad experience with them

Very bad experience with them. quality absolutely poor. I send them 6 emails to remind them that I received just 2 of the 3 items I ordered....

G
Gul Balati
External Source Aug 30, 2022

Very bad experience with them

Very bad experience with them. quality absolutely poor. Button came out when I am trying my coat. Size was wrong. I did returned...

R
Rachel
External Source Jul 28, 2022

DO NOT ORDER FROM THESE PEOPLE

Item said was delivered but I never received it. They kept telling me to go to the post office and query it...

D
Demetra Chamberlain
External Source Jul 14, 2022

A Scam Company and a Rip Off

I ordered a dress for my daughter's wedding. The dress I received was completely different than what was pictured. It wasn't even close. I asked for m...

E
Enjoy Life
External Source Jul 04, 2022

Do not buy anything in this company…

Do not buy anything in this company please ? because I order lots of stuff and I order number eight the shoe size they send me 41 size...

R
RAISHMAQUMER ISLAM
External Source May 25, 2022

RAISHMA BRAND IS NOT STOCKED ON THIS SITE!!!

We are not stocking this website even though it states we are! We are the bran...

L
Linda Embertson
External Source Apr 04, 2022

No communication, wrong size

Took a while to receive package but was told that might happen. Dress was paper thin material. I ordered size of dress according to measurement given...

C
Christine Pham
External Source Apr 04, 2022

This is a scam company

This is a scam company! I ordered from them and it doesn't match exactly like the website. Quality of items is very poo...

M
Mubshra
External Source Jan 16, 2022

This website is a scam they taken my…

This website is a scam they taken my money very bad customer service fraud the website isn’t real it’s fake I have brought clothes from this website a...

v
verona williams
External Source Jan 01, 2022

This is the absolute worse business I…

This is the absoluye worse business I have ever dealt with.They have a phone service out of Kent ,England and will not answer.any of emails.Never saw...

v
veronica jaggernauth
External Source Nov 10, 2021

I will honestly give Prestarrs a zero…

I will honestly give Prestarrs a zero rating, I bought three jackets as Christmas gifts and was totally...

S
Suzanne Kendall
Collected.reviews Nov 02, 2021

7 Dresses

I will never BUY from this store again! They charge your credit card for a stock item and then say they have shipping issues after I reached out to them. I requested my order be canceled and my card credited. They did but it took over a week. Don't fall for that" we are processing your order" email as they are not. It should be called "We are sitting on your order but already charged your credit card"email. Credit cards should only be charged at shipping time, not order receiving time. Customers BEWARE and learn from my experience. STAY AWAY FROM THIS SHITTY STORE!

P
Prakash Shrestha
External Source Oct 23, 2021

Highly inferior products - Don't buy please.

My wife purchased 7 dress items from Prestarrs website advertised on the Facebook pages. The pictures on the advertise pages were lovely and beautiful...

D
Dianearlene Utecht
External Source Oct 19, 2021

I ORDERED MY BLACK CUT OUT BOOTS OCT…

I ORDERED MY BLACK CUT OUT BOOTS OCT 4TH AND STILL NOT MAILE...

J
Jo ann
External Source Sep 05, 2021

Terrrible company does not answer…

Terrrible company does not answer emails. Never received th...

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Conclusion

Reviews of Prestarrs in this sample consistently point to problems with order fulfilment, refunds and product accuracy. Common issues include items arriving that do not match photos, slow or missing refunds, and limited response from customer support. Consumers concerned about these risks should use payment methods with dispute protection, keep order records and shipment tracking, and consider contacting their card issuer if a refund is not provided. If you rely on accurate sizing or brand authenticity, consider buying from verified local retailers or sellers with clear return policies and documented reputations.