Reviews focus on orders that never get resolved and refunds that don’t come through. Many customers say items don’t match the listings and feel poorly made. Several mention emails going unanswered and product photos that mislead. One higher-rated review points to billing and shipping confusion rather than product quality.
Examples from available reviews (Aug 2021 – Feb 2026).
Order not delivered and refund not received despite repeated emails.
“No order and no refund as of today 21/02/23 .”
Partial delivery and received items were poor quality and misdescribed.
“the quality is absolutely terrible.”
Company used another brand's product images to advertise.
“This company appears to be using images from a reputable company.”
Store charged my card at order time, delayed cancellation, and provided poor shipping communication.
“I will never BUY from this store again!”
Reviews repeatedly describe orders that don’t get fulfilled. Customers report packages that never arrive, only part of an order showing up, and long delays or missing refunds after returns.
Many reviewers say the purchases don’t feel worth the price. They mention cheap-feeling materials, wrong sizing, and items they consider unwearable, while positive comments on value are rare.
Shoppers often criticize the buying and follow-up experience. They mention cards being charged at checkout with cancellations taking a long time, tracking marked delivered when parcels didn’t arrive, and little or no response to follow-up emails.
Complaints center on build quality and whether items match the listing. Reviewers mention paper-thin fabrics, shoes that feel like plastic, jackets they can’t wear, and products that look different from the photos.
Communication problems show up throughout the reviews. Customers describe messages being ignored and refund replies coming late, and some say the company used other brands’ images or that those brands denied any connection.
Most reviews describe negative outcomes tied to service issues, poor quality, and weak communication. A smaller group reports billing or shipping confusion without product defects, which stands out as a less severe experience.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Seller took money, did not send order or resolve complaints.
“WARNING! DO NOT BUY ANYTHING FROM Prestarrs!!!”
Order not delivered and refund not received despite repeated emails.
“No order and no refund as of today 21/02/23 .”
Partial delivery and received items were poor quality and misdescribed.
“the quality is absolutely terrible.”
Company used another brand's product images to advertise.
“This company appears to be using images from a reputable company.”
After a month no item or refund and no proper answers.
“no item or refund receive from boots”
Received only some items, quality poor, refund for missing item unlikely.
“quality absolutely poor.”
Returned item two months ago but still no refund or replies.
“still haven’t got my money back.”
Item marked delivered but never received and refund still pending.
“Item said was delivered but I never received it.”
Dress differed from photos and seller delayed refunds past return window.
“The dress I received was completely different than what was pictured.”
Received wrong shoe sizes and many shoes were cheap plastic.
“they send me 41 size and 39 size”
Brand states the site falsely claims to stock their products.
“WE DO NOT WORK WITH PRESTACRAWL!”
Dress was paper-thin, sizing incorrect, and returns went unanswered.
“Dress was paper thin material.”
Items did not match photos and refund requests were ignored.
“I asked them to refund my money and they ghosted me.”
Received different items and customer service did not respond to emails.
“This website is a scam they taken my money”
Order never arrived, no transaction found and emails unanswered.
“Never saw my coat that I ordered.”
Jackets were unwearable and overall very disappointing quality.
“nothing is wearable”
I will never BUY from this store again! They charge your credit card for a stock item and then say they have shipping issues after I reached out to them. I requested my order be canceled and my card credited. They did but it took over a week. Don't fall for that" we are processing your order" email as they are not. It should be called "We are sitting on your order but already charged your credit card"email. Credit cards should only be charged at shipping time, not order receiving time. Customers BEWARE and learn from my experience. STAY AWAY FROM THIS SHITTY STORE!
Items differed from ads and were poorly made with low-grade fabric.
“fabric quality was very low grade (not suitable for health)”
Boots ordered in October were not mailed and still missing.
“STILL NOT MAILED HERE”
Company did not answer emails and items were never received.
“Never received the items I ordered.”
Seller unresponsive and refused refund after many emails.
“DO NOT BUY ANYTHING FROM THIS COMPANY!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Prestarrs runs an online store selling apparel, footwear, and accessories. The site shows product pages with photos, descriptions, and sizing details. Customers order through an online checkout that takes card payments. It also lists shipping information, offers order tracking, and includes a returns policy page. The store caters to online shoppers looking for fashion items and shoes.