Reviews show a split picture for PrettyLittleThing. Several customers praise fast shipping, frequent sales and items that match descriptions, but many report problems with returns, refunds, lost or delayed parcels, account and payment issues, and unresponsive support. Multiple reviews describe partial refunds, return fees or unresolved claims—keep proof of postage and refund records when returning items. To reduce risk, check size guides and product photos closely, verify your delivery address at checkout, and confirm available payment options in your country before ordering.
Examples from available reviews (Jan 2023 – Feb 2026).
They found the shopping experience easy, with quality items and shipment updates.
“I am impressed with my overall experience.”
Customer service unresponsive and refund for return was refused.
“They REFUSE to respond to any of the emails or chats.”
Pants were excessively long and partial refund issued.
“This is an insane and unrealistic clothing design”
PLT resolved lost shipment by issuing a full refund.
“gave me a full refund”
Many reviews report delivery, return and order‑change problems; a smaller group highlights fast next‑day delivery or helpful agents resolving issues.
Some customers note good prices and sales, but multiple reviews cite partial refunds, return fees, unusable gift cards and lost funds undermining value.
Site navigation and quick shipping are praised by some; many others report checkout/payment problems, account access issues, address errors and Afterpay failures.
Feedback is mixed: several buyers say items matched descriptions and fit, while others report unrealistic sizing, poor fit, misleading photos or non‑stretch fabrics.
Numerous reviewers describe unresponsive or repetitive customer‑service contact; a minority call out specific agents who were helpful and courteous.
Overall impressions vary: many customers report unresolved refunds, delays or service breakdowns, while others highlight fast delivery and satisfactory resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Goods poor quality and refund not received after return.
“have returned the goods but have yet to receive a refund.”
Items smelled and differed from website images, reviewer won't reorder.
“The package stink, the clothing stink”
I recently made a purchase at PrettyLittleThing and I have to say, I am impressed with my overall experience. The website was easy to navigate and had a wide variety of clothing options to choose from. After placing my order, I received constant updates on the status of my shipment which really put me at ease.
When my items arrived, they were neatly packaged and exactly as described online. The quality was impressive for the price point, and everything fit true to size which is always appreciated when shopping online.
I also appreciate that PrettyLittleThing offers next day shipping as an option for those in need of their items quickly. Overall, I would definitely recommend this site to anyone looking for trendy fashion pieces without breaking the bank.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
PrettyLittleThing is a UK‑based fast‑fashion e‑commerce retailer targeting young women with trend-led apparel, accessories and footwear. Launched as an online-only brand, it sells via its website and mobile app and ships to multiple international markets, often promoting sales and expedited delivery options. Consumers researching PrettyLittleThing commonly look for sizing guidance, return policies, shipping speeds, and customer‑service responsiveness.