Proenza Schouler
Experiences & Reviews
Proenza Schouler is a New Yorkโbased contemporary fashion label founded by Jack McCollough and Lazaro Hernandez in 2002. The brand produces womenswear, handbags and accessories and is commonly discussed in fashion media for its ready-to-wear collections and leather goods. Consumers searching reviews typically look for feedback on handbags, materials, repairs and customer service.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report difficulties with repairs, refunds and returns; a few praise responsive customer-care during specific queries.
Value for money
Many reviewers feel products are overpriced given durability problems; a small number note acceptable pricing during sales.
User experience
Several reviewers report slow deliveries, mis-shipments and complicated return processes; a minority mention fast delivery and smooth orders.
Product quality
Numerous reports describe leather wear, rubbed corners, strap or hardware failure within months; a few reviewers explicitly praise materials.
Communication
Customers frequently describe unclear policies, changed product descriptions and poor follow-up or inconsistent responses from support.
Overall experience
Overall reviewer sentiment skews negative: many cite product issues plus unsatisfactory post-sale handling, while a few report positive purchases.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Amazing materials
"Amazing materials, fast..."
Handbag
"Love the quality of the Proenza Schoule handbag that I ordered however my total order took a few weeks to arrive. Apparently, I think it would be beneficial for the company to communicate this at time of order to avoid disappointment as the handbag was for a specific event. The service from the customer care team was excellent when I queried this. Also, the handbag was really smart, stylish, and absolutely beautiful. So, this issue wouldn't stop me ordering again as I was very happy with my purchases. Just ensure you order in good time if wanting something for an specific occasion."
WORST CUSTOMER SERVICE AND QUALITY
"WORST CUSTOMER SERVICE I have a bag, that I only used 5 times, and then the suede on the bag ripped open on the handle, and the hardware started to wa..."
I did not receive the item I ordered
"I did not receive the item I ordered, but a T-shirt instead. After three weeks I have still not received my refund. After numerous of emails customerโ..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
non return policy on sale items
non return policy on sale items...
Amazing materials
Amazing materials, fast...
A terrible experience with a bag andโฆ
A terrible experience with a bag and customer service. This company is untrustworthy since it claims its products are made of high-quality materials....
Great experience every time
Love Proenza never had a bad experience + they last forever! Classic style Iโve had ba...
Bad quality, bad service!
I bought a bag (cost 1500Eur). The strap brok (completly fell off) just one year after buying it. Proenza Schouler did not want to refund my money or...
Really bad quality leather for a luxuryโฆ
Really bad quality leather for a luxury...
Proenza wonโt fix my bag
Bought camera bag in blue one month ago and now the leather has already disappeared from both corners. Proenza wonโt do anything about it and says it...
Proenza Schouler won't repair my bag!
I reached out to customer service at PS to fix a hardware piece that fell off one of my bags, but was informed by customer service that unless the bag...
This company is dishonest
This company is dishonest. Kept the boots I returned for 43 days then sent...
Poor manufacturing overpriced items
Really overpriced items, will not buy again not even on sale. Bought a cardigan that looked great in the look book with a nice cropped fit. It was wel...
I had an impassioned plea to return anโฆ
I had an impassioned plea to return an item that was marked final sale that I purchased through Affirm. I had purchased it first through Neiman Marcus...
$1,000 for a knit dress made in China
$1,000 for a knit dress made in China. Are...
I did not receive the item I ordered
I did not receive the item I ordered, but a T-shirt instead. After three weeks I have still not received my refund. After numerous of emails customerโ...
Chockingly low service level
Honestly choked by the non existing service from a high end luxury brand like Proenza Schouler:( 21 days has passed since Proenza received my return p...
Proenza Schouler lies in describing products online-Beware
I bought a sweater online at proenza schouler and it was advertised as 100% merino wool. It had no merino wool and was only 30% wool (res...
Proenza bags are cheaply made
Proenza bags are cheaply made. Do not waste your money. Paid $1000 for a bag that fell apart after 6 months. Sent it back...
0 stars
I would rate 0 stars if I could. DO NOT GIVE THIS COMPANY YOUR MONEY. This is not a luxury brand, customer service will dismiss you. I purchased a pur...
Poor Business Practices
Do not respect terms and conditions of iss...
WORST CUSTOMER SERVICE AND QUALITY
WORST CUSTOMER SERVICE I have a bag, that I only used 5 times, and then the suede on the bag ripped open on the handle, and the hardware started to wa...
Deceiving product description on the website and appalling customer service
I purchased Small ruched crossbody tote colour 820 on 14/7/21. The description of the bag stated that this model comes With an Attached leather pouch....
Conclusion
Across the provided reviews, recurring issues concern product durability (worn leather, failing hardware, straps) and post-sale handling (repair refusals, long delays, refund disputes). Multiple reviewers describe unclear or changed product descriptions and difficulty obtaining repairs without original proof of purchase. A minority of reviews praise materials, design and occasional fast delivery. If you consider buying from Proenza Schouler, review return, repair and final-sale policies carefully, retain proof of purchase, and allow extra time for delivery or potential aftercare.