Reviews Analyzed
21
We Collect & Analyze Reviews
Proenza Schouler
Experiences & Reviews
Proenza Schouler is a New Yorkโbased contemporary fashion label founded by Jack McCollough and Lazaro Hernandez in 2002. The brand produces womenswear, handbags and accessories and is commonly discussed in fashion media for its ready-to-wear collections and leather goods. Consumers searching reviews typically look for feedback on handbags, materials, repairs and customer service.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
14d
Overall Rating
1.6
Our Analysis
๐ฏ
Service quality
Most reviewers report difficulties with repairs, refunds and returns; a few praise responsive customer-care during specific queries.
Share of mentions
Weak
18%
๐ฐ
Value for money
Many reviewers feel products are overpriced given durability problems; a small number note acceptable pricing during sales.
Share of mentions
Weak
15%
โก
User experience
Several reviewers report slow deliveries, mis-shipments and complicated return processes; a minority mention fast delivery and smooth orders.
Share of mentions
Weak
10%
๐ง
Product quality
Numerous reports describe leather wear, rubbed corners, strap or hardware failure within months; a few reviewers explicitly praise materials.
Share of mentions
Weak
17%
๐
Communication
Customers frequently describe unclear policies, changed product descriptions and poor follow-up or inconsistent responses from support.
Share of mentions
Weak
15%
โญ
Overall experience
Overall reviewer sentiment skews negative: many cite product issues plus unsatisfactory post-sale handling, while a few report positive purchases.
Share of mentions
Weak
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Amazing materials
"Amazing materials, fast..."
Ioana Ionitescu
Trustpilot
Oct 01, 2025
Featured for: Positive: materials and delivery
Handbag
"Love the quality of the Proenza Schoule handbag that I ordered however my total order took a few weeks to arrive. Apparently, I think it would be beneficial for the company to communicate this at time of order to avoid disappointment as the handbag was for a specific event. The service from the customer care team was excellent when I queried this. Also, the handbag was really smart, stylish, and absolutely beautiful. So, this issue wouldn't stop me ordering again as I was very happy with my purchases. Just ensure you order in good time if wanting something for an specific occasion."
Nina
Collected.reviews
Nov 08, 2021
Featured for: Mixed: praised quality, slow delivery
WORST CUSTOMER SERVICE AND QUALITY
"WORST CUSTOMER SERVICE I have a bag, that I only used 5 times, and then the suede on the bag ripped open on the handle, and the hardware started to wa..."
Julie R Hansen
Trustpilot
Oct 01, 2025
Featured for: Detailed repair and service complaint
I did not receive the item I ordered
"I did not receive the item I ordered, but a T-shirt instead. After three weeks I have still not received my refund. After numerous of emails customerโ..."
Liv Blichfeld
Trustpilot
Oct 01, 2025
Featured for: Missing item and refund issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
s
sara
trustpilot.com
Oct 01, 2025
non return policy on sale items
non return policy on sale items...
I
Ioana Ionitescu
trustpilot.com
Oct 01, 2025
Amazing materials
Amazing materials, fast...
M
Maลพena Balkovskaja
trustpilot.com
Oct 01, 2025
A terrible experience with a bag andโฆ
A terrible experience with a bag and customer service. This company is untrustworthy since it claims its products are made of high-quality materials....
C
C T
trustpilot.com
Oct 01, 2025
Great experience every time
Love Proenza never had a bad experience + they last forever! Classic style Iโve had ba...
C
Cecilie
trustpilot.com
Oct 01, 2025
Bad quality, bad service!
I bought a bag (cost 1500Eur). The strap brok (completly fell off) just one year after buying it. Proenza Schouler did not want to refund my money or...
e
elgi
trustpilot.com
Oct 01, 2025
Really bad quality leather for a luxuryโฆ
Really bad quality leather for a luxury...
E
Emilie Herskind Spiteri
trustpilot.com
Oct 01, 2025
Proenza wonโt fix my bag
Bought camera bag in blue one month ago and now the leather has already disappeared from both corners. Proenza wonโt do anything about it and says it...
R
Raffaella Calfat
trustpilot.com
Oct 01, 2025
Proenza Schouler won't repair my bag!
I reached out to customer service at PS to fix a hardware piece that fell off one of my bags, but was informed by customer service that unless the bag...
L
Lynda
trustpilot.com
Oct 01, 2025
This company is dishonest
This company is dishonest. Kept the boots I returned for 43 days then sent...
S
Sere
trustpilot.com
Oct 01, 2025
Poor manufacturing overpriced items
Really overpriced items, will not buy again not even on sale. Bought a cardigan that looked great in the look book with a nice cropped fit. It was wel...
K
Kittybell
trustpilot.com
Oct 01, 2025
I had an impassioned plea to return anโฆ
I had an impassioned plea to return an item that was marked final sale that I purchased through Affirm. I had purchased it first through Neiman Marcus...
a
andrea
trustpilot.com
Oct 01, 2025
$1,000 for a knit dress made in China
$1,000 for a knit dress made in China. Are...
L
Liv Blichfeld
trustpilot.com
Oct 01, 2025
I did not receive the item I ordered
I did not receive the item I ordered, but a T-shirt instead. After three weeks I have still not received my refund. After numerous of emails customerโ...
D
Dina Pellegรฅrd Jacobsen
trustpilot.com
Oct 01, 2025
Chockingly low service level
Honestly choked by the non existing service from a high end luxury brand like Proenza Schouler:( 21 days has passed since Proenza received my return p...
M
MBmom
trustpilot.com
Oct 01, 2025
Proenza Schouler lies in describing products online-Beware
I bought a sweater online at proenza schouler and it was advertised as 100% merino wool. It had no merino wool and was only 30% wool (res...
B
Barb
trustpilot.com
Oct 01, 2025
Proenza bags are cheaply made
Proenza bags are cheaply made. Do not waste your money. Paid $1000 for a bag that fell apart after 6 months. Sent it back...
H
HTF
trustpilot.com
Oct 01, 2025
0 stars
I would rate 0 stars if I could. DO NOT GIVE THIS COMPANY YOUR MONEY. This is not a luxury brand, customer service will dismiss you. I purchased a pur...
N
Nassim Jammal
trustpilot.com
Oct 01, 2025
Poor Business Practices
Do not respect terms and conditions of iss...
J
Julie R Hansen
trustpilot.com
Oct 01, 2025
WORST CUSTOMER SERVICE AND QUALITY
WORST CUSTOMER SERVICE I have a bag, that I only used 5 times, and then the suede on the bag ripped open on the handle, and the hardware started to wa...
K
Katja
trustpilot.com
Oct 01, 2025
Deceiving product description on the website and appalling customer service
I purchased Small ruched crossbody tote colour 820 on 14/7/21. The description of the bag stated that this model comes With an Attached leather pouch....
Conclusion
Across the provided reviews, recurring issues concern product durability (worn leather, failing hardware, straps) and post-sale handling (repair refusals, long delays, refund disputes). Multiple reviewers describe unclear or changed product descriptions and difficulty obtaining repairs without original proof of purchase. A minority of reviews praise materials, design and occasional fast delivery. If you consider buying from Proenza Schouler, review return, repair and final-sale policies carefully, retain proof of purchase, and allow extra time for delivery or potential aftercare.