Some shoppers applaud Proenza Schouler for premium materials, standout design, and quick shipping. Many others report items failing within months, including leather wear, broken straps, and ripped seams. Complaints often mention denied repairs, refunds not issued, or returns that drag on. Overall ratings split between strong praise and sharp dissatisfaction.
Examples from available reviews (Nov 2021 – Feb 2026).
High quality materials, fast delivery, and great designs.
“Amazing materials, fast delivery, great designs!”
Consistently positive experiences; bags last years without leather issues.
“Love Proenza never had a bad experience + they last forever!”
Returned boots held 43 days, returned with false wear claim and no refund.
“Kept the boots I returned for 43 days then sent them back stating signs of wear and no refund will be given”
Sweater advertised as 100% merino actually contained mostly synthetics.
“it was advertised as 100% merino wool. It had no merino wool and was only 30% wool (rest synthetic)”
Several reviews describe returns being refused, repairs declined without proof of purchase, and returned items sitting for a long time. Customers mention added repair or shipping fees and final-sale calls that prevent returns. A smaller number note on-time delivery, but not helpful support after purchase.
Some reviewers challenge the price for what they received, pointing to expensive garments they say were made abroad. A few praise the materials and design, but those comments appear less often. Low-rated reviews repeatedly circle back to cost versus durability.
Buyers sometimes highlight fast shipping and appealing design at checkout. Many describe difficult follow-up: slow refunds, wrong items sent, and returns that take extra effort. Positive long-term ownership shows up in a few reviews, but not as often.
Many reviewers report leather rubbing off, corners breaking down, straps snapping, and seams or yarn coming undone after brief use. A smaller group describes bags that held up for years without leather problems. Reports of failures show up most in low ratings and repeat across different product types.
Customers mention product descriptions that didn’t match what arrived, details about included items later removed, and offers not honored. Several say staff responses felt dismissive or changed from one message to the next when problems came up. A few note deliveries arrived on time but say they didn’t get proactive updates.
Reviews split between admiration for design and materials and repeated reports of early breakdown paired with weak after-sales help. Negative stories focus on returns, repairs, and products wearing out. Positive long-term ownership appears, but far less often than critical accounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Seller enforces no returns on sale items, violating EU law.
“non return policy on sale items - which is not allowed by EU law”
High quality materials, fast delivery, and great designs.
“Amazing materials, fast delivery, great designs!”
Bag corners deteriorated within months; customer service unhelpful.
“Only a few months after buying the bag, the corners are ruined!”
Consistently positive experiences; bags last years without leather issues.
“Love Proenza never had a bad experience + they last forever!”
Bag strap broke after a year; repair required an unreasonable shipment fee.
“The strap brok (completly fell off) just one year after buying it.”
Leather quality is poor and customer service is unsatisfactory.
“Really bad quality leather for a luxury brand, no good customer service either.”
Leather wore off corners within a month; brand refused assistance.
“Bought camera bag in blue one month ago and now the leather has already disappeared from both corners.”
Customer service refused repair without proof of purchase or proof of origin.
“unless the bag was bought online on their website they couldn't help me.”
Returned boots held 43 days, returned with false wear claim and no refund.
“Kept the boots I returned for 43 days then sent them back stating signs of wear and no refund will be given”
Cardigan showed severe wear and poor yarn quality after first wear.
“It started wearing off after the first wear”
Final sale item bought through Affirm couldn't be returned, causing extra finance charges.
“Proenza Schouler will not return my item.”
High price for a knit dress made in China left reviewer feeling ripped off.
“$1,000 for a knit dress made in China.”
Received wrong item, hasn't received refund and faces return burden.
“I did not receive the item I ordered, but a T-shirt instead.”
Return received 21 days ago but refund still not issued.
“Still no refund!!!”
Sweater advertised as 100% merino actually contained mostly synthetics.
“it was advertised as 100% merino wool. It had no merino wool and was only 30% wool (rest synthetic)”
Bag fell apart after six months; manufacturer deemed it normal wear.
“Proenza bags are cheaply made.”
Company refused price match and provided dismissive customer service.
“DO NOT GIVE THIS COMPANY YOUR MONEY.”
Company fails to honor offer terms and exhibits poor business practices.
“Do not respect terms and conditions of issuing offers.”
Bag failed after few uses and repair attempts were delayed and inadequate.
“I have a bag, that I only used 5 times, and then the suede on the bag ripped open on the handle”
Product description falsely listed an attached pouch; company removed description and refused compensation.
“the description was changed and the information about the pouch was just deleted.”
Love the quality of the Proenza Schoule handbag that I ordered however my total order took a few weeks to arrive. Apparently, I think it would be beneficial for the company to communicate this at time of order to avoid disappointment as the handbag was for a specific event. The service from the customer care team was excellent when I queried this. Also, the handbag was really smart, stylish, and absolutely beautiful. So, this issue wouldn't stop me ordering again as I was very happy with my purchases. Just ensure you order in good time if wanting something for an specific occasion.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Proenza Schouler is a New York fashion house producing women’s ready-to-wear, handbags, shoes, and accessories. It launches seasonal collections and sells wholesale through department stores and specialty retailers. Shoppers can also buy through its own e-commerce site and via authorized stockists. Product pages usually list materials, construction notes, and shipping options so customers can assess a purchase.