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We Collect & Analyze Reviews

Proenza Schouler
Experiences & Reviews

Proenza Schouler is a New Yorkโ€“based contemporary fashion label founded by Jack McCollough and Lazaro Hernandez in 2002. The brand produces womenswear, handbags and accessories and is commonly discussed in fashion media for its ready-to-wear collections and leather goods. Consumers searching reviews typically look for feedback on handbags, materials, repairs and customer service.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 14%
Latest Review 14d
Overall Rating
1.6

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report difficulties with repairs, refunds and returns; a few praise responsive customer-care during specific queries.

Share of mentions
18%
Weak
๐Ÿ’ฐ

Value for money

Many reviewers feel products are overpriced given durability problems; a small number note acceptable pricing during sales.

Share of mentions
15%
Weak
โšก

User experience

Several reviewers report slow deliveries, mis-shipments and complicated return processes; a minority mention fast delivery and smooth orders.

Share of mentions
10%
Weak
๐Ÿ”ง

Product quality

Numerous reports describe leather wear, rubbed corners, strap or hardware failure within months; a few reviewers explicitly praise materials.

Share of mentions
17%
Weak
๐Ÿ“ž

Communication

Customers frequently describe unclear policies, changed product descriptions and poor follow-up or inconsistent responses from support.

Share of mentions
15%
Weak
โญ

Overall experience

Overall reviewer sentiment skews negative: many cite product issues plus unsatisfactory post-sale handling, while a few report positive purchases.

Share of mentions
26%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

s
sara
trustpilot.com Oct 01, 2025

non return policy on sale items

non return policy on sale items...

I
Ioana Ionitescu
trustpilot.com Oct 01, 2025

Amazing materials

Amazing materials, fast...

M
Maลพena Balkovskaja
trustpilot.com Oct 01, 2025

A terrible experience with a bag andโ€ฆ

A terrible experience with a bag and customer service. This company is untrustworthy since it claims its products are made of high-quality materials....

C
C T
trustpilot.com Oct 01, 2025

Great experience every time

Love Proenza never had a bad experience + they last forever! Classic style Iโ€™ve had ba...

C
Cecilie
trustpilot.com Oct 01, 2025

Bad quality, bad service!

I bought a bag (cost 1500Eur). The strap brok (completly fell off) just one year after buying it. Proenza Schouler did not want to refund my money or...

e
elgi
trustpilot.com Oct 01, 2025

Really bad quality leather for a luxuryโ€ฆ

Really bad quality leather for a luxury...

E
Emilie Herskind Spiteri
trustpilot.com Oct 01, 2025

Proenza wonโ€™t fix my bag

Bought camera bag in blue one month ago and now the leather has already disappeared from both corners. Proenza wonโ€™t do anything about it and says it...

R
Raffaella Calfat
trustpilot.com Oct 01, 2025

Proenza Schouler won't repair my bag!

I reached out to customer service at PS to fix a hardware piece that fell off one of my bags, but was informed by customer service that unless the bag...

L
Lynda
trustpilot.com Oct 01, 2025

This company is dishonest

This company is dishonest. Kept the boots I returned for 43 days then sent...

S
Sere
trustpilot.com Oct 01, 2025

Poor manufacturing overpriced items

Really overpriced items, will not buy again not even on sale. Bought a cardigan that looked great in the look book with a nice cropped fit. It was wel...

K
Kittybell
trustpilot.com Oct 01, 2025

I had an impassioned plea to return anโ€ฆ

I had an impassioned plea to return an item that was marked final sale that I purchased through Affirm. I had purchased it first through Neiman Marcus...

a
andrea
trustpilot.com Oct 01, 2025

$1,000 for a knit dress made in China

$1,000 for a knit dress made in China. Are...

L
Liv Blichfeld
trustpilot.com Oct 01, 2025

I did not receive the item I ordered

I did not receive the item I ordered, but a T-shirt instead. After three weeks I have still not received my refund. After numerous of emails customerโ€...

D
Dina Pellegรฅrd Jacobsen
trustpilot.com Oct 01, 2025

Chockingly low service level

Honestly choked by the non existing service from a high end luxury brand like Proenza Schouler:( 21 days has passed since Proenza received my return p...

M
MBmom
trustpilot.com Oct 01, 2025

Proenza Schouler lies in describing products online-Beware

I bought a sweater online at proenza schouler and it was advertised as 100% merino wool. It had no merino wool and was only 30% wool (res...

B
Barb
trustpilot.com Oct 01, 2025

Proenza bags are cheaply made

Proenza bags are cheaply made. Do not waste your money. Paid $1000 for a bag that fell apart after 6 months. Sent it back...

H
HTF
trustpilot.com Oct 01, 2025

0 stars

I would rate 0 stars if I could. DO NOT GIVE THIS COMPANY YOUR MONEY. This is not a luxury brand, customer service will dismiss you. I purchased a pur...

N
Nassim Jammal
trustpilot.com Oct 01, 2025

Poor Business Practices

Do not respect terms and conditions of iss...

J
Julie R Hansen
trustpilot.com Oct 01, 2025

WORST CUSTOMER SERVICE AND QUALITY

WORST CUSTOMER SERVICE I have a bag, that I only used 5 times, and then the suede on the bag ripped open on the handle, and the hardware started to wa...

K
Katja
trustpilot.com Oct 01, 2025

Deceiving product description on the website and appalling customer service

I purchased Small ruched crossbody tote colour 820 on 14/7/21. The description of the bag stated that this model comes With an Attached leather pouch....

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Conclusion

Across the provided reviews, recurring issues concern product durability (worn leather, failing hardware, straps) and post-sale handling (repair refusals, long delays, refund disputes). Multiple reviewers describe unclear or changed product descriptions and difficulty obtaining repairs without original proof of purchase. A minority of reviews praise materials, design and occasional fast delivery. If you consider buying from Proenza Schouler, review return, repair and final-sale policies carefully, retain proof of purchase, and allow extra time for delivery or potential aftercare.