Reviews indicate PuzzleYou reliably produces well-made custom photo puzzles that customers often give as gifts or use for family projects. The ordering process is usually straightforward, but several reviewers advise preparing and cropping images beforehand because on-site editing can be limited. Most customers praise puzzle construction—clean cuts and sturdy pieces—though a few mention a matte finish or less vibrant colors than expected. If you order, double-check text on boxes and image resolution before submitting, and contact customer service promptly if any parts are missing.
Examples from available reviews (Aug 2012 – Feb 2026).
Easy site design and excellent final product quality impressed buyer.
“was 💯 thrilled with this buy, a gift for my mom.”
Puzzle was high quality but website's photo scaling tools need improvement.
“The only big issue I had was scaling the image size to fit with in the box.”
Timely delivery and responsive replacement for a missing puzzle piece.
“One of my puzzles had a piece missing and they replaced the whole puzzle with no charge or shipping.”
Puzzle had clean cuts and good overall quality despite matte finish.
“The pieces are cleanly cut, and no pile of cardboard dust along with them in the box.”
Reviewers frequently report prompt turnaround and timely delivery; when issues occur (missing pieces) staff replaced orders at no charge.
A few reviewers explicitly called the puzzles good value and suitable gifts, but price-related comments are limited across the sample.
Ordering is often described as easy, but multiple reviewers flagged limited on-site photo editing, cropping tools and no pre-print confirmations.
Most reviews praise sturdy pieces, clean cuts and accurate image reproduction; a minority noted a matte finish or slightly muted colors.
Communication comments are rare; one reviewer highlighted effective problem resolution (replacement provided), otherwise little direct feedback.
Overall impressions are positive: reviewers cite memorable gifts, repeat purchases, and satisfaction assembling puzzles with family.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (13) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Homemade photos converted into well-constructed, accurate puzzles.
“Th puzzles have been well constructed and excellent representations of the pictures sent.”
Ordering system rearranged selections and shipping address was incorrect.
“their system did not save the changes how I wanted”
Customer was charged shipping twice, once by company and again by UPS.
“So the shipping you’re paying the company isn’t real, it’s just more pocketed money for them.”
Customer reported terrible customer service with 1000-piece puzzle.
“Terrible customer service.”
My daughters' "Puzzle Party" theme was going to be a tiara and puzzles. I did not want the puzzle pieces to be the main source of decoration for the party, so I decided to make a few puzzles out of foam with collages of pictures from magazines and print-outs. Their collage puzzles design sets come in shapes and sizes to fit every child's personality! The themes range from pop culture to animals, and it was something I was certain that I would find something resonating with my child’s birthday. I recommend the company because for everyday fun Puzzleyou.com was the perfect solution!
Ordering issues and unhelpful customer service led to lost confidence.
“When I emailed with customer service they were unhelpful and pretty much told me too bad.”
Company refused to refund when customer canceled one of two puzzles.
“They would not refund my money when I told them I only wanted one puzzle of the same subject, not two.”
Produced defective puzzles and refused satisfactory refund, causing aggravation.
“they refused to refund even though 95% of the puzzle pieces were black”
Order charged and shipped despite cancellation; refund denied.
“they proceeded to charge my account and ship the order.”
Large puzzle had similar piece shapes and blurry print, causing assembly problems.
“pieces were cut identical and could fit in multiple places.”
Puzzle was blurry; company refused refund and offered only discount.
“Offered me a 25% off my next order.”
Received a high-quality custom puzzle quickly with great service.
“Great service and professional quality!”
Puzzle arrived very quickly from overseas despite a delay.
“the speed in which it was delivered is great!”
High-quality, fast-produced puzzle with excellent order tracking.
“i have never seen such a tracking before, it´s just genious!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
PuzzleYou is an online retailer that creates personalized photo jigsaw puzzles from customer-uploaded images. The service targets gifts, commemorative items and family projects, offering an online design workflow and shipped finished puzzles. Consumers researching PuzzleYou typically look for custom puzzle quality, ordering ease, and customer service reliability.