Customers often praise quick order turnaround, careful packing for pellets and accessories, and sales staff who know the products. Several reviews point to clear deals and competitive prices. A smaller group reports major defects, guns arriving used or damaged, and warranty or returns support that goes silent. Some shoppers also ran into coupon or checkout issues that blocked the promised discounts.
Examples from available reviews (Oct 2021 – Feb 2026).
Super great service with prompt shipping.
“Super great service with prompt shipping.”
Two of three expensive guns arrived used, defective, and missing hardware.
“Bought 3 expensive guns and two out of three was used scraped up defective with missing hardware company employees laughed and wrote me off causing me to file a lawsuit b...”
Preorder confusion and poor communication caused lengthy delays and frustration.
“I was told in one email to keep checking the website to see if my preorder was in stock!”
10% off coupon code did not work at checkout.
“You send me a 10% off coupon but it does not work on any thing I put in my cart.”
Many reviewers describe fast processing and quick shipping. Buyers frequently mention knowledgeable staff and helpful sales guidance. A smaller number say returns went nowhere and warranty help was poor.
Promotions, buy-one-get offers, and prices people see as low come up often as reasons to buy. Multiple reviews also mention bonus points and free-shipping deals. Some shoppers found coupon codes that would not apply at checkout.
Many reviews call the site easy to browse, with a straightforward checkout. Several shoppers say they could not find where to enter promo codes. A few also mention confusing seller names and preorder directions that made order tracking harder.
Customers consistently compliment the packing for pellets, tins, and small accessories. Other reviews describe serious problems: items arriving used, damaged, missing hardware, or leaking at the regulator. These issues appear less often, but they have a big impact.
Customers often get tracking details, back-in-stock alerts, and on-time shipping updates. Some reviews note fast, helpful replies from sales staff. Others report slow or no responses when orders had problems, including unclear preorder updates.
Most reviews show strong satisfaction tied to fast delivery, accurate descriptions, and solid packaging. A separate set of low ratings focuses on defective products and weak follow-up, creating a sharp split in experiences. Overall, the operation looks strong, with occasional serious breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
A $600 PCP airgun was poorly packaged, damaging boxes.
“this is the most poorly packaged $600 air gun I have received.”
Product arrived fast with good prices and overall satisfaction.
“Great product. Fast delivery 🚚.”
Products were amazing and shipped quickly.
“Amazing products. Fast shipping.”
Pyramid reliably stocks items and ships orders promptly.
“Pyramid fills my order promptly and ships as one would appreciate.”
Shipping is fast when products are in stock.
“Fast shipping when product is available”
10% off coupon code did not work at checkout.
“You send me a 10% off coupon but it does not work on any thing I put in my cart.”
Multiple orders arrived quickly with careful packaging and accurate descriptions.
“Product shipped as described.”
Promotion gave good price and shipping time was satisfactory.
“Very good price using the buy 3 get one free promotion.”
Website and checkout were easy and shipping was quick.
“Website was easy to navigate, checkout was easy and shipping was quick.”
Customer service was helpful and provided manufacturer information.
“Good customer service, helpful and fast.”
Offers great deals with fast, free shipping.
“great deals great fast and free shipping”
Sales consultant provided helpful guidance and order arrived early.
“Mark was outstanding as my sales consultant.”
Customer sought help choosing pellets and maximizing discounts.
“I needed help picking pellets wanted the best discount for the most items.”
Customer reports poor warranty customer service and rates it zero.
“Pyramyd air bad customer service for warranty under the window rated 0”
After-hours service didn't respond and missing item caused extra purchase.
“the fact that nobody responded yet did not help me obtain the item missing from my order.”
Tank bag arrived and is super high quality and perfect size.
“Super high quality. Perfect size for my AirVenturi 74.”
Refurbished unit had regulator damage and leaks but now repaired.
“This unit arrived intact with 4K pressure and holding, but soon began leaking.”
RWS products rated best and delivered timely; requests more ammo imports.
“The RWS products are the best and everything was delivered in a timely manner.”
Reviewer was very happy with knowledgeable service received.
“The person that helped me was very knowledgeable.”
Order tracking unknown after 11 days; customer emails were unhelpful.
“After 11 days still no idea where my order is.”
Pyramid Air is my go-to company...
Ever since I started buying my ammo online, Pyramyd Air is a company that I have grown to trust for years. The integrity of their staff, especially Greg Wnek stands out in my mind when considering how they treated me after an unfortunate mistake on my part led to overpaying at one point. And guess what! Pyramyd refunded all extra charges!
The shipping speed has been really impressive too. My last order of Dan Wesson 715 and some accessories was no exception, and it came in two days! The packaging for this shipment looked great too; all of the items were individually wrapped to keep them safe during transport.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pyramyd Air is an online retailer focused on airguns and related equipment. Its selection includes air rifles and pistols, pellets, PCP tanks, optics, parts, and shooting accessories. Product pages usually show specs, photos, and compatibility notes to help shoppers choose. The company runs an online store and a customer service team that handles orders and parts questions across the United States.