Reviews Analyzed
21
We Collect & Analyze Reviews
Rad Power Bikes
Experiences & Reviews
Rad Power Bikes is a consumer-focused electric bicycle brand that sells a range of e-bike models and accessories direct-to-consumer. Common model names in the market include RadRunner, RadRhino, RadCity and RadExpand, positioned for commuting, cargo and recreational use. Consumers researching Rad Power Bikes typically evaluate model-specific reliability, warranty and parts policies, and available local repair support.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
16d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Most reviewers report poor after-sales support: slow responses, warranty refusals, difficulty obtaining parts or repairs, and inconsistent help.
Share of mentions
Weak
22%
💰
Value for money
Several reviewers describe unexpected repair costs, high restocking fees, or feeling their purchase became a financial loss when bikes failed.
Share of mentions
Weak
11%
⚡
User experience
Riding reports vary: some cite good battery range and commuting benefits, while many describe frequent malfunctions and limited usable lifespan.
Share of mentions
Weak
9%
🔧
Product quality
Numerous complaints reference electronic failures, controller errors, battery issues and water-related design problems causing early breakdowns.
Share of mentions
Weak
18%
📞
Communication
Customers report delayed or missing shipments, repeated changes to ship dates, limited response to repair shops, and unclear refund communications.
Share of mentions
Weak
12%
⭐
Overall experience
Most reviews reflect dissatisfaction driven by breakdowns and service problems; a small number report reliable long-term use and good support.
Share of mentions
Weak
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
2 RadRunner 1 Utility Bikes
"My husband and I got two Radrunner bikes and they have exceeded our expectations for overall quality. We absolutely love these bikes. They are a game-changer in our fitness journey. We now can ride the 3 miles to work in as much time as driving and parking. The battery life is great. We've taken the kids for rides on the back and It's also my grocery-getter. We hardly drive anymore. I’d say we lately have so much fun to ride and makes getting around town so much easier. Don’t know what there is to dislike about these bikes. Thanks for getting us out doors again."
Candace P
Collected.reviews
Nov 08, 2021
Featured for: Positive commuting and battery performance
We love our Rad bikes they have been…
"We love our Rad bikes they have been very dependable. We had an issue and just out of warranty and..."
Anna Cortes
Trustpilot
Oct 01, 2025
Featured for: Example of responsive customer service
Inferior quality
"Inferior quality, lack of service and refusal of warranty service at RAD POWER BIKES Hello everyone, on my own behalf and in the interest of everyone..."
Tim Karsten
Trustpilot
Oct 01, 2025
Featured for: Electronics failure and warranty refusal
Very very bad..
"Very very bad... very bad.... It broke after 7 months , then another issue after 2 years then after 2 years and 3 months. And it is going and going an..."
Vestina Jasinskaite
Trustpilot
Oct 01, 2025
Featured for: Multiple failures; parts and support issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
V
Vestina Jasinskaite
trustpilot.com
Oct 01, 2025
Very very bad..
Very very bad... very bad.... It broke after 7 months , then another issue after 2 years then after 2 years and 3 months. And it is going and going an...
T
Tanner Chrishop
trustpilot.com
Oct 01, 2025
Never again
I had 2 radmission bikes that were fine, but when I had problems, the company was a hassle to work with. When I bought a radrunner, the bike started h...
J
Jerry O'Keefe
trustpilot.com
Oct 01, 2025
Bike broke quick and no shops can…
Bike broke quick and no shops can...
Y
Yoann G
trustpilot.com
Oct 01, 2025
EU Support is a joke
I used to really appreciate my RAD bike, but I began experiencing issues with Error 25 on the display screen, causing the bike to malfunction. The spe...
s
sean mcmanus
trustpilot.com
Oct 01, 2025
Rad rhino6
Rad rhino6. brilliant bike when it works, but it never does work. I have spent hundr...
A
Anna Cortes
trustpilot.com
Oct 01, 2025
We love our Rad bikes they have been…
We love our Rad bikes they have been very dependable. We had an issue and just out of warranty and...
T
Tom Humphrey
trustpilot.com
Oct 01, 2025
If i could give -100 stars I would.
If i could give -5 stars I would. I am a retailer and paid for a replacement key for a customer 115 days ago and it has still not been sent. My custom...
T
Tom Darville
trustpilot.com
Oct 01, 2025
For some stupid reason they will ONLY…
For some stupid reason they will ONLY sell parts to the original purchaser of a bike, so if y...
R
Randy hayashi
trustpilot.com
Oct 01, 2025
Terrible
Terrible. I was an early adopter of Rad Power bikes in 2020 and had no issues with the two bikes that we originally purchased. I moved in 2022 and bou...
T
Tom M.
trustpilot.com
Oct 01, 2025
No service or repair given from this company!
If anything goes wrong with the e-bike no matter what they will not address the iss...
T
Terry Dengis
trustpilot.com
Oct 01, 2025
Horrible products and service
If you enjoy having to assemble 2 bikes because the first one didn't work and they don't have replacement parts and disassemble 1 of them and have to...
A
Aziz Zafar
trustpilot.com
Oct 01, 2025
A company with a primary focus on…
A company with a primary focus on maximizing...
D
Derek Frankel
trustpilot.com
Oct 01, 2025
The worst company i have ever dealt…
The worst company i have ever dealt with. My bike went missing in shipping so I never received it. They refused to refund me or replace the bike until...
T
Tim Karsten
trustpilot.com
Oct 01, 2025
Inferior quality
Inferior quality, lack of service and refusal of warranty service at RAD POWER BIKES Hello everyone, on my own behalf and in the interest of everyone...
K
KT
trustpilot.com
Oct 01, 2025
Our rad is less than 2 yrs old
Our rad is less than 2 yrs old, doesn’t work anymore, has less than 100 miles. We’re thinking a controller problem. No one in the Colorado Springs...
D
Doug Crusan
trustpilot.com
Oct 01, 2025
We purchased a bike and accessories
We purchased a bike and accessories. The bike has 7 miles on it and my wife is not happy with it. We'll lose 30...
M
Millennial Dan
trustpilot.com
Oct 01, 2025
The Return Policy Is Outrageous
The restocking fees on their website are absolutely insane. If you should happen to have the misfortune of realizing...
R
Robert Schultz
trustpilot.com
Oct 01, 2025
Bike will not work after 3 hrs of use
Bike will not work after 3 hrs of use, paid $1,700.00 for a bike that wont work, cannot get service and is out of warranty they wont take it back, 1 i...
M
Michael E.
trustpilot.com
Oct 01, 2025
Rad is full of liars who will tell you…
Rad is full of liars who will tell you anything they think you want to hear. My wife ordered a RadExpand 5 plus as well as accessories such as an extr...
A
Anthony Burke
trustpilot.com
Oct 01, 2025
How bad are these reviews!
How bad are these reviews! Justifiably so. It takes 5-7 business days to get any kind of response, according to an automated email I recei...
Conclusion
Review patterns show frequent consumer concerns about electronics and short-term failures (controller errors, battery and water-related problems) plus widespread reports of slow or unhelpful after-sales support. Several reviews cite costly out-of-warranty repairs, restrictive parts policies for second-hand buyers, and restocking or return fees that affected perceived value. A minority of customers report dependable bikes and responsive service in specific cases. Prospective buyers should check model-specific reliability reports, warranty coverage, parts access and the company’s return/restocking terms before purchase, and consider local repair options if long-term service availability is a priority.