Skip to content
We Collect & Analyze Reviews

Rad Power Bikes
Experiences & Reviews

Rad Power Bikes is a consumer-focused electric bicycle brand that sells a range of e-bike models and accessories direct-to-consumer. Common model names in the market include RadRunner, RadRhino, RadCity and RadExpand, positioned for commuting, cargo and recreational use. Consumers researching Rad Power Bikes typically evaluate model-specific reliability, warranty and parts policies, and available local repair support.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 10%
Latest Review 16d
Overall Rating
1.3

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report poor after-sales support: slow responses, warranty refusals, difficulty obtaining parts or repairs, and inconsistent help.

Share of mentions
22%
Weak
๐Ÿ’ฐ

Value for money

Several reviewers describe unexpected repair costs, high restocking fees, or feeling their purchase became a financial loss when bikes failed.

Share of mentions
11%
Weak
โšก

User experience

Riding reports vary: some cite good battery range and commuting benefits, while many describe frequent malfunctions and limited usable lifespan.

Share of mentions
9%
Weak
๐Ÿ”ง

Product quality

Numerous complaints reference electronic failures, controller errors, battery issues and water-related design problems causing early breakdowns.

Share of mentions
18%
Weak
๐Ÿ“ž

Communication

Customers report delayed or missing shipments, repeated changes to ship dates, limited response to repair shops, and unclear refund communications.

Share of mentions
12%
Weak
โญ

Overall experience

Most reviews reflect dissatisfaction driven by breakdowns and service problems; a small number report reliable long-term use and good support.

Share of mentions
28%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

V
Vestina Jasinskaite
trustpilot.com Oct 01, 2025

Very very bad..

Very very bad... very bad.... It broke after 7 months , then another issue after 2 years then after 2 years and 3 months. And it is going and going an...

T
Tanner Chrishop
trustpilot.com Oct 01, 2025

Never again

I had 2 radmission bikes that were fine, but when I had problems, the company was a hassle to work with. When I bought a radrunner, the bike started h...

J
Jerry O'Keefe
trustpilot.com Oct 01, 2025

Bike broke quick and no shops canโ€ฆ

Bike broke quick and no shops can...

Y
Yoann G
trustpilot.com Oct 01, 2025

EU Support is a joke

I used to really appreciate my RAD bike, but I began experiencing issues with Error 25 on the display screen, causing the bike to malfunction. The spe...

s
sean mcmanus
trustpilot.com Oct 01, 2025

Rad rhino6

Rad rhino6. brilliant bike when it works, but it never does work. I have spent hundr...

A
Anna Cortes
trustpilot.com Oct 01, 2025

We love our Rad bikes they have beenโ€ฆ

We love our Rad bikes they have been very dependable. We had an issue and just out of warranty and...

T
Tom Humphrey
trustpilot.com Oct 01, 2025

If i could give -100 stars I would.

If i could give -5 stars I would. I am a retailer and paid for a replacement key for a customer 115 days ago and it has still not been sent. My custom...

T
Tom Darville
trustpilot.com Oct 01, 2025

For some stupid reason they will ONLYโ€ฆ

For some stupid reason they will ONLY sell parts to the original purchaser of a bike, so if y...

R
Randy hayashi
trustpilot.com Oct 01, 2025

Terrible

Terrible. I was an early adopter of Rad Power bikes in 2020 and had no issues with the two bikes that we originally purchased. I moved in 2022 and bou...

T
Tom M.
trustpilot.com Oct 01, 2025

No service or repair given from this company!

If anything goes wrong with the e-bike no matter what they will not address the iss...

T
Terry Dengis
trustpilot.com Oct 01, 2025

Horrible products and service

If you enjoy having to assemble 2 bikes because the first one didn't work and they don't have replacement parts and disassemble 1 of them and have to...

A
Aziz Zafar
trustpilot.com Oct 01, 2025

A company with a primary focus onโ€ฆ

A company with a primary focus on maximizing...

D
Derek Frankel
trustpilot.com Oct 01, 2025

The worst company i have ever dealtโ€ฆ

The worst company i have ever dealt with. My bike went missing in shipping so I never received it. They refused to refund me or replace the bike until...

T
Tim Karsten
trustpilot.com Oct 01, 2025

Inferior quality

Inferior quality, lack of service and refusal of warranty service at RAD POWER BIKES Hello everyone, on my own behalf and in the interest of everyone...

K
KT
trustpilot.com Oct 01, 2025

Our rad is less than 2 yrs old

Our rad is less than 2 yrs old, doesnโ€™t work anymore, has less than 100 miles. Weโ€™re thinking a controller problem. No one in the Colorado Springs...

D
Doug Crusan
trustpilot.com Oct 01, 2025

We purchased a bike and accessories

We purchased a bike and accessories. The bike has 7 miles on it and my wife is not happy with it. We'll lose 30...

M
Millennial Dan
trustpilot.com Oct 01, 2025

The Return Policy Is Outrageous

The restocking fees on their website are absolutely insane. If you should happen to have the misfortune of realizing...

R
Robert Schultz
trustpilot.com Oct 01, 2025

Bike will not work after 3 hrs of use

Bike will not work after 3 hrs of use, paid $1,700.00 for a bike that wont work, cannot get service and is out of warranty they wont take it back, 1 i...

M
Michael E.
trustpilot.com Oct 01, 2025

Rad is full of liars who will tell youโ€ฆ

Rad is full of liars who will tell you anything they think you want to hear. My wife ordered a RadExpand 5 plus as well as accessories such as an extr...

A
Anthony Burke
trustpilot.com Oct 01, 2025

How bad are these reviews!

How bad are these reviews! Justifiably so. It takes 5-7 business days to get any kind of response, according to an automated email I recei...

Share Your Experience

Help other customers by sharing your experience with Rad Power Bikes. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Review patterns show frequent consumer concerns about electronics and short-term failures (controller errors, battery and water-related problems) plus widespread reports of slow or unhelpful after-sales support. Several reviews cite costly out-of-warranty repairs, restrictive parts policies for second-hand buyers, and restocking or return fees that affected perceived value. A minority of customers report dependable bikes and responsive service in specific cases. Prospective buyers should check model-specific reliability reports, warranty coverage, parts access and the companyโ€™s return/restocking terms before purchase, and consider local repair options if long-term service availability is a priority.