Rad Power Bikes
Experiences & Reviews
Rad Power Bikes is a consumer-focused electric bicycle brand that sells a range of e-bike models and accessories direct-to-consumer. Common model names in the market include RadRunner, RadRhino, RadCity and RadExpand, positioned for commuting, cargo and recreational use. Consumers researching Rad Power Bikes typically evaluate model-specific reliability, warranty and parts policies, and available local repair support.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report poor after-sales support: slow responses, warranty refusals, difficulty obtaining parts or repairs, and inconsistent help.
Value for money
Several reviewers describe unexpected repair costs, high restocking fees, or feeling their purchase became a financial loss when bikes failed.
User experience
Riding reports vary: some cite good battery range and commuting benefits, while many describe frequent malfunctions and limited usable lifespan.
Product quality
Numerous complaints reference electronic failures, controller errors, battery issues and water-related design problems causing early breakdowns.
Communication
Customers report delayed or missing shipments, repeated changes to ship dates, limited response to repair shops, and unclear refund communications.
Overall experience
Most reviews reflect dissatisfaction driven by breakdowns and service problems; a small number report reliable long-term use and good support.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
2 RadRunner 1 Utility Bikes
"My husband and I got two Radrunner bikes and they have exceeded our expectations for overall quality. We absolutely love these bikes. They are a game-changer in our fitness journey. We now can ride the 3 miles to work in as much time as driving and parking. The battery life is great. We've taken the kids for rides on the back and It's also my grocery-getter. We hardly drive anymore. Iโd say we lately have so much fun to ride and makes getting around town so much easier. Donโt know what there is to dislike about these bikes. Thanks for getting us out doors again."
We love our Rad bikes they have beenโฆ
"We love our Rad bikes they have been very dependable. We had an issue and just out of warranty and..."
Inferior quality
"Inferior quality, lack of service and refusal of warranty service at RAD POWER BIKES Hello everyone, on my own behalf and in the interest of everyone..."
Very very bad..
"Very very bad... very bad.... It broke after 7 months , then another issue after 2 years then after 2 years and 3 months. And it is going and going an..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Very very bad..
Very very bad... very bad.... It broke after 7 months , then another issue after 2 years then after 2 years and 3 months. And it is going and going an...
Never again
I had 2 radmission bikes that were fine, but when I had problems, the company was a hassle to work with. When I bought a radrunner, the bike started h...
Bike broke quick and no shops canโฆ
Bike broke quick and no shops can...
EU Support is a joke
I used to really appreciate my RAD bike, but I began experiencing issues with Error 25 on the display screen, causing the bike to malfunction. The spe...
Rad rhino6
Rad rhino6. brilliant bike when it works, but it never does work. I have spent hundr...
We love our Rad bikes they have beenโฆ
We love our Rad bikes they have been very dependable. We had an issue and just out of warranty and...
If i could give -100 stars I would.
If i could give -5 stars I would. I am a retailer and paid for a replacement key for a customer 115 days ago and it has still not been sent. My custom...
For some stupid reason they will ONLYโฆ
For some stupid reason they will ONLY sell parts to the original purchaser of a bike, so if y...
Terrible
Terrible. I was an early adopter of Rad Power bikes in 2020 and had no issues with the two bikes that we originally purchased. I moved in 2022 and bou...
No service or repair given from this company!
If anything goes wrong with the e-bike no matter what they will not address the iss...
Horrible products and service
If you enjoy having to assemble 2 bikes because the first one didn't work and they don't have replacement parts and disassemble 1 of them and have to...
A company with a primary focus onโฆ
A company with a primary focus on maximizing...
The worst company i have ever dealtโฆ
The worst company i have ever dealt with. My bike went missing in shipping so I never received it. They refused to refund me or replace the bike until...
Inferior quality
Inferior quality, lack of service and refusal of warranty service at RAD POWER BIKES Hello everyone, on my own behalf and in the interest of everyone...
Our rad is less than 2 yrs old
Our rad is less than 2 yrs old, doesnโt work anymore, has less than 100 miles. Weโre thinking a controller problem. No one in the Colorado Springs...
We purchased a bike and accessories
We purchased a bike and accessories. The bike has 7 miles on it and my wife is not happy with it. We'll lose 30...
The Return Policy Is Outrageous
The restocking fees on their website are absolutely insane. If you should happen to have the misfortune of realizing...
Bike will not work after 3 hrs of use
Bike will not work after 3 hrs of use, paid $1,700.00 for a bike that wont work, cannot get service and is out of warranty they wont take it back, 1 i...
Rad is full of liars who will tell youโฆ
Rad is full of liars who will tell you anything they think you want to hear. My wife ordered a RadExpand 5 plus as well as accessories such as an extr...
How bad are these reviews!
How bad are these reviews! Justifiably so. It takes 5-7 business days to get any kind of response, according to an automated email I recei...
Conclusion
Review patterns show frequent consumer concerns about electronics and short-term failures (controller errors, battery and water-related problems) plus widespread reports of slow or unhelpful after-sales support. Several reviews cite costly out-of-warranty repairs, restrictive parts policies for second-hand buyers, and restocking or return fees that affected perceived value. A minority of customers report dependable bikes and responsive service in specific cases. Prospective buyers should check model-specific reliability reports, warranty coverage, parts access and the companyโs return/restocking terms before purchase, and consider local repair options if long-term service availability is a priority.