Reviews focus on electronics that fail, replacement parts that are hard to get, and after-sale support that is slow or missing. Many riders describe controller, display, motor, or battery failures that left bikes unusable. A small number of customers report reliable bikes and fast, five-star help from support. Several also point to short battery warranties and high restocking fees on returns.
Examples from available reviews (Nov 2021 – Feb 2026).
Multiple defective bikes, replacement parts unavailable, and very slow customer service.
“they respond in 1-2 business days but it is more like 1 - 2 weeks”
Repeated braking and steering malfunctions persisted despite replacement controllers.
“It used to just brake on its own.”
Dependable bikes and recurring five-star customer service resolved issues.
“we’ve always been given 5 star customer service.”
Two RadRunner bikes exceeded expectations and made commuting easier.
“they have exceeded our expectations for overall quality.”
Many customers describe problems after the sale. Reviews mention refused repairs, long waits or no replies, and replacement parts that are often out of stock. A few people report quick, five-star help, but those notes are rare compared with the complaints.
Cost concerns center on battery lifespan and return terms. Multiple reviewers call the battery warranty short and say steep restocking fees cut into refunds. Praise for value shows up only occasionally.
Riders report sudden shutdowns and safety-related issues tied to display and braking errors. Several mention components that react poorly to water and repeat controller faults that disrupt commutes. Some secondhand owners say they struggle to buy parts, which limits long-term use.
Reviews often point to electronics and controllers as weak spots. Reported issues include repeat error codes, unexpected braking, steering problems, and motor or battery failures after riding in rain. A small number of reviewers praise certain models for exceeding expectations.
Customers describe slow timelines and fixes that drag on. Reports include replies that take longer than the advertised business-day window, disputes over lost shipments, and slow parts help for international buyers. One review mentions fast, helpful communication, but that view is uncommon.
The reviews split between many low ratings and a small set of positive ownership stories. Several one-star accounts describe bikes that became unusable and claims that never got resolved, while a few multi-star reviews report dependable daily riding. That divide leaves mixed impressions of reliability and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Battery died after 2.5 years and warranty coverage felt insufficient.
“Rads warranty on their batteries is only a year.”
Company withdrew from Europe and left customers without spare parts.
“What about your customers in Europe?”
Repeated braking and steering malfunctions persisted despite replacement controllers.
“It used to just brake on its own.”
Controller failed early and replacement did not fit; support offered impractical options.
“it's more than twice the size of the previous one and doesn't fit into the tube.”
Bikes are poor and replacement parts are frequently out of stock.
“replacement parts are ALWAYS out of stock.”
Bike repeatedly failed and company provided no support or refunds.
“No support , no refunds , no returns...”
Water-sensitive design caused motor and battery malfunctions after rain.
“Support sucks, engineering sucks, company sucks.”
Bike failed quickly and company provided no repair help.
“Bike broke quick and no shops can repair it, no help at all from rad.”
Display error caused sudden stoppages and EU support delayed replacement parts.
“they seem to intentionally slow down the communication process”
Rhino6 frequently fails and required extensive costly part replacements.
“brilliant bike when it works, but it never does work.”
Dependable bikes and recurring five-star customer service resolved issues.
“we’ve always been given 5 star customer service.”
Retailer waited 115 days for a replacement key that never shipped.
“it has still not been sent.”
Company only sells parts to original purchasers, blocking secondhand owners.
“they will ONLY sell parts to the original purchaser of a bike”
Controller errors recurred under 300 miles, indicating poor build quality.
“two error 30 controller issues in less than 300 miles.”
Company will not address issues; no support unless you're an expert.
“they will not address the issue with you.”
Multiple defective bikes, replacement parts unavailable, and very slow customer service.
“they respond in 1-2 business days but it is more like 1 - 2 weeks”
Company prioritizes profits over providing adequate customer service.
“A company with a primary focus on maximizing profits, coupled with subpar customer service.”
Bike lost in shipping and company refused refunds for purchase and accessories.
“They refused to refund me or replace the bike until fedex closed the investigation”
Electronics failed after 13 months and company refused warranted repairs.
“The electronics on my Pedelec bike Rhino 6 Plus stopped working after 13 months”
Bike failed under two years and company offered no local repair assistance.
“Our rad is less than 2 yrs old, doesn’t work anymore”
Returning a nearly-new bike and unopened accessories incurs steep restocking fees.
“We'll lose 30% plus shipping to send it back.”
Restocking fees are excessive, reducing refunds for returned accessories.
“The restocking fees on their website are absolutely insane.”
Bike failed after brief use and company refused service or return.
“No one will call you bac, no one will service the bike”
Multiple items appear lost and company failed to refund or respond.
“She received an email from FedEx saying they had been delivered - NEVER RECEIVED THEM!!!!!!!!”
Customer service takes 5–7 business days, and product has defects.
“It takes 5-7 business days to get any kind of response”
My husband and I got two Radrunner bikes and they have exceeded our expectations for overall quality. We absolutely love these bikes. They are a game-changer in our fitness journey. We now can ride the 3 miles to work in as much time as driving and parking. The battery life is great. We've taken the kids for rides on the back and It's also my grocery-getter. We hardly drive anymore. I’d say we lately have so much fun to ride and makes getting around town so much easier. Don’t know what there is to dislike about these bikes. Thanks for getting us out doors again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rad Power Bikes is an electric bike maker and retailer based in Seattle. It designs and sells bikes for commuting, cargo hauling, and off-road riding, including step-through and utility frames. Rad also sells batteries, motors, displays, accessories, and replacement parts. Customers can purchase online or through retail partners and service centers. The lineup includes models promoted for city commuting, hauling cargo, and fat-tire riding.