Reviews Analyzed
21
We Collect & Analyze Reviews
Rally House
Experiences & Reviews
Rally House is a U.S. retail chain and e-commerce seller focused on licensed sports apparel, team merchandise and fan gear. The brand operates physical stores and an online shop where customers can buy team jerseys, hats, and related accessories. People researching Rally House reviews typically look for information about in-store selection, online ordering, shipping, returns, and customer service experiences.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
17d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Customers report both helpful staff and recurring service issues—delayed orders, failed exchanges, and uneven in-store assistance.
Share of mentions
Mixed
19%
💰
Value for money
Several reviewers note reasonable pricing and perceived value; a smaller number cite cost concerns when items fail or are damaged.
Share of mentions
Strong
6%
⚡
User experience
In-store browsing and online ordering vary: easy returns and helpful staff contrast with shipping delays and incorrect posted hours.
Share of mentions
Mixed
17%
🔧
Product quality
Many highlight wide selection and solid quality; some report sizing gaps, damaged items, or unavailable inventory for certain teams.
Share of mentions
Mixed
18%
📞
Communication
Reported communication problems include unanswered emails, inconsistent online information, and staff who failed to follow through; some positives exist.
Share of mentions
Weak
12%
⭐
Overall experience
Overall impressions are split: frequent praise for selection and staff contrasts with issues around shipping, follow-up, and inventory.
Share of mentions
Mixed
27%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Jerseys
" I have been a loyal customer at Rally House for two years now. They offer unique , high quality products at affordable prices. It is this very reason that I decided to get new jerseys for my wife and two sons every six months. However, I felt disappointed during my recent purchase. We needed the jerseys for a family day out and thus opted for Next-Day Air shipping. I wanted them delivered real quick but this never happened. When I contacted the company, the customer care rep was rude and unapologetic. He told me to wait for 3 days. I tried to explain I had paid for next day air shipping but he did not listen. I had no option but to wait."
Micah Evans
Collected.reviews
Dec 15, 2021
Featured for: shipping delay and rude support
Young black guy with the dreads and…
"Young black guy with the dreads and Hispanic girl were very helpful. Being from Dallas, it wa..."
Lola Fashola, Dallas Realtor
Trustpilot
Oct 01, 2025
Featured for: positive, helpful staff praise
Large in-store selection of quality…
"Large in-store selection of quality merch for all the local sports teams and colleges!! I was really impressed. Online has even more styles. I bought..."
mn ht
Trustpilot
Oct 01, 2025
Featured for: large selection and easy returns
No response about damaged item.
"I ordered an Air Force metal tumbler for Christmas 2024. The cost was$43.00. The metal Air Force emblem fell off and was lost. I have..."
Brenda Hartmann
Trustpilot
Oct 01, 2025
Featured for: damaged product, no email response
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Keith
trustpilot.com
Oct 01, 2025
I visited Rally House this past Sunday…
I visited Rally House this past Sunday to pick up some Lions gear. First off, the store has a great selection, it’s packed with so much merchandise th...
B
Brenda Hartmann
trustpilot.com
Oct 01, 2025
No response about damaged item.
I ordered an Air Force metal tumbler for Christmas 2024. The cost was$43.00. The metal Air Force emblem fell off and was lost. I have...
J
Jim
trustpilot.com
Oct 01, 2025
Told me I could exchange a product but…
Told me I could exchange a product but they needed to sen...
L
Lola Fashola, Dallas Realtor
trustpilot.com
Oct 01, 2025
Young black guy with the dreads and…
Young black guy with the dreads and Hispanic girl were very helpful. Being from Dallas, it wa...
R
Robin
trustpilot.com
Oct 01, 2025
They had everything I needed and more
They had everythin...
m
mn ht
trustpilot.com
Oct 01, 2025
Large in-store selection of quality…
Large in-store selection of quality merch for all the local sports teams and colleges!! I was really impressed. Online has even more styles. I bought...
K
Koach .
trustpilot.com
Oct 01, 2025
They don’t have many fitted hats for big headed size 8 folks
Maybe have more of a selec...
A
Anthony Ross
trustpilot.com
Oct 01, 2025
My wife loves your place !
...
P
Patricia Lynn Peters Green
trustpilot.com
Oct 01, 2025
I just wish I came here before i…
I just wish I came here before i...
K
Keith Giacoma
trustpilot.com
Oct 01, 2025
First and LAST time experience
First and LAST time experience. It stated at the top of my order that I was getting free shipping, but in the final purchase shipping was charged. I t...
L
Lisa Loubug
trustpilot.com
Oct 01, 2025
The selection
The selection, the pricing but it's a shame...
B
Brad Belcher
trustpilot.com
Oct 01, 2025
Excellent and nice people
...
G
Gumby
trustpilot.com
Oct 01, 2025
#kcbaby
#kcbaby I love going in here seeing all the KC merch. I purchased my grandbaby a Chiefs chee...
M
Mike Brooks
trustpilot.com
Oct 01, 2025
Helpful employee!
I was clueless on styles and sizes for my wife. I want to call out Liz who took the time to help me find what I needed. She listened to me and spent...
T
Tara Williams
trustpilot.com
Oct 01, 2025
Every time I go in the in this store I…
Every time I go in the in this store I stay longer than I am supposed to I love...
K
Kay
trustpilot.com
Oct 01, 2025
Please correct online hours
The correct hours of operation posted in your store window differ from what can be found online. It wou...
S
Sarah & Benjamin Reiswig
trustpilot.com
Oct 01, 2025
Excellent for KSU fans
Great selection, excel...
A
A. Bell
trustpilot.com
Oct 01, 2025
Impressive selection…
I was very impressed with the selection of merchandise there were options from every level to choose from. The staff was friendly as wel...
E
Emily Hensley
trustpilot.com
Oct 01, 2025
Rally House is the best store to get…GAME DAY READY
Rally House is the best store to get anything you need to be game day ready. I love t...
J
John
trustpilot.com
Oct 01, 2025
The staff was helpful and friendly
The staff was helpful and friendly. My only complaint is you need to have more variety w...
Conclusion
Reviews show a consistent strength in in-store selection and many positive interactions with staff; several shoppers praise easy returns and the breadth of team merchandise. However, recurring issues include shipping delays, inventory inconsistencies for specific teams or sizes, and breakdowns in follow-up or email responses. Prospective buyers may want to confirm inventory and shipping options before ordering, and keep order confirmations and communication records. For local shoppers, visiting a store can resolve sizing and return questions immediately, while online shoppers should verify posted hours and customer-service contacts.