Reviews show a consistent strength in in-store selection and many positive interactions with staff; several shoppers praise easy returns and the breadth of team merchandise. However, recurring issues include shipping delays, inventory inconsistencies for specific teams or sizes, and breakdowns in follow-up or email responses. Prospective buyers may want to confirm inventory and shipping options before ordering, and keep order confirmations and communication records. For local shoppers, visiting a store can resolve sizing and return questions immediately, while online shoppers should verify posted hours and customer-service contacts.
Examples from available reviews (Mar 2021 – Feb 2026).
Paid for next-day shipping but delivery was delayed and support was rude.
“I had paid for next day air shipping”
Two employees were very helpful and provided great customer service.
“Young black guy with the dreads and Hispanic girl were very helpful.”
Large selection and easy in-store returns made shopping positive.
“the return was so easy”
Ordered tumbler had emblem fall off and company did not respond.
“NO RESPONSE FROM RALYHOUSE!!!”
Customers report both helpful staff and recurring service issues—delayed orders, failed exchanges, and uneven in-store assistance.
Several reviewers note reasonable pricing and perceived value; a smaller number cite cost concerns when items fail or are damaged.
In-store browsing and online ordering vary: easy returns and helpful staff contrast with shipping delays and incorrect posted hours.
Many highlight wide selection and solid quality; some report sizing gaps, damaged items, or unavailable inventory for certain teams.
Reported communication problems include unanswered emails, inconsistent online information, and staff who failed to follow through; some positives exist.
Overall impressions are split: frequent praise for selection and staff contrasts with issues around shipping, follow-up, and inventory.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordered tumbler had emblem fall off and company did not respond.
“NO RESPONSE FROM RALYHOUSE!!!”
They promised an exchange but later said they had no inventory.
“day later said they had no inventory”
Two employees were very helpful and provided great customer service.
“Young black guy with the dreads and Hispanic girl were very helpful.”
Store had everything the reviewer needed and more.
“They had everything I needed and more”
Large selection and easy in-store returns made shopping positive.
“the return was so easy”
Store lacks selection of fitted size 8 hats for big-headed folks.
“Maybe have more of a selection for size 8 fitted hats”
My wife loves the place.
“My wife loves your place !”
They wished they'd visited the store before ordering on Amazon.
“I just wish I came here before i ordered on Amazon.”
Free shipping showed then was charged; cancellation was ignored and order shipped.
“they still shipped my order.”
Good selection and pricing but women's items consistently run small.
“the women's stuff is always a size too small.”
Staff were excellent and friendly.
“Excellent and nice people”
They purchased grandbaby a Chiefs outfit that was reasonably priced and good quality.
“I believe they were reasonably priced and a good quality.”
Liz provided patient, knowledgeable help finding the needed items.
“She listened to me and spent time showing me different options.”
Reviewer loves the staff and feels treated like family.
“everyone treats you like your family”
Online hours differ from posted store hours, causing potential inconvenience.
“The correct hours of operation posted in your store window differ from what can be found online.”
Store had great selection and excellent customer service.
“Great selection, excellent customer service.”
Impressed with the wide selection and friendly, helpful staff.
“I was very impressed with the selection of merchandise”
Store offers an expansive clothing collection ideal for game day.
“Rally House is the best store to get anything you need to be game day ready.”
Staff were helpful and friendly, but Ursinus College selection was limited.
“My only complaint is you need to have more variety with Ursinus College”
Extensive selection for Pittsburgh sports fans and close to stadium.
“This place has everything you were looking for if you are a Pittsburgh fan”
Employees follow customers, failed to help with merchandise, and were rude.
“Rude employees forcing you to give them a email or no receipt.”
Ordered a jersey that was never shipped and later labeled backordered.
“Ordered a jersey they never shipped out.”
eGift card purchase was canceled and customer service was unhelpful.
“I received a cancellation email.”
Company failed to communicate a significant delivery change or delay.
“failed to effectively communicate (using any of today's technology) a significant change”
Company ignores customer emails and phone calls repeatedly.
“They basically ingnore your email and phone calls”
Customer believes a purchased Nike Chiefs shirt was fake with missing tags.
“it was very obvious the shirt was fake.”
Order misdelivered and customer service refused to help or connect manager.
“it was my problem now and that I needed to figure out where it was on my own.”
Jerseys arrived with security tags attached and customer service hung up.
“they hung up on me”
Paid for expedited shipping but only part of the order shipped.
“they are out of the 1/2 of my order that is on sale”
Order held for a week then canceled due to being out of stock.
“held for a week and then told me out of stock!!”
I have been a loyal customer at Rally House for two years now. They offer unique , high quality products at affordable prices. It is this very reason that I decided to get new jerseys for my wife and two sons every six months. However, I felt disappointed during my recent purchase. We needed the jerseys for a family day out and thus opted for Next-Day Air shipping. I wanted them delivered real quick but this never happened. When I contacted the company, the customer care rep was rude and unapologetic. He told me to wait for 3 days. I tried to explain I had paid for next day air shipping but he did not listen. I had no option but to wait.
Order processing delayed eight days and customer service did not respond.
“its been 8 days and it still shows it is being prepared.”
Month-long delay with no refund despite repeated calls about the order.
“I’ve asked to be refunded and still have not received a refund.”
Sales associate Rose provided excellent, helpful customer service in-store.
“Sales Associate Rose provided excellent customer service!”
Disliked the company's St. Louis commercial, calling it extremely awful.
“it was the most god awful thing since the old Blimpie commercial.”
Darius provided exceptional help while other staff showed little support.
“Darius at Chesterfield MI went out of his way to help on Sunday.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rally House is a U.S. retail chain and e-commerce seller focused on licensed sports apparel, team merchandise and fan gear. The brand operates physical stores and an online shop where customers can buy team jerseys, hats, and related accessories. People researching Rally House reviews typically look for information about in-store selection, online ordering, shipping, returns, and customer service experiences.