Many reviewers applaud helpful sales staff, on-time deliveries, and flexible financing. Several customers describe unresolved issues after purchase, including refunds not returned and replacement parts that never arrived. More than one shopper ran into unclear online installation choices and delivery windows that kept changing and pushed back arrival. Experiences range from quick in-store buys to cases that had to be escalated to a manager.
Examples from available reviews (Aug 2022 – Mar 2026).
Salespeople were friendly, knowledgeable, and service was exemplary.
“Service is exemplary.”
Multiple service failures, wrong product recommendation, and withheld refund.
“we still have not received the refund of more than $800 for an item that never entered our home.”
Order was voided without notification after repeated delayed deliveries.
“it said it had been voided. No call or email telling me that it was voided.”
Offers no-interest financing and staff are easy to work with.
“They akways give no interest to pay things off and awesome to work with”
Reviewers often praise salespeople and delivery crews for being fast and polite, and some call out employees by name. Critical reviews point to major service failures, including delayed or withheld refunds, missing replacement parts, and damage caused during service that had to be escalated. One reviewer says they never received a refund of more than $800, and others describe claims that failed repeatedly.
Many customers point to no-interest financing, quick credit approval, and competitive prices as standout benefits. Some reviews describe billing or account mistakes that led to charges or interest the customer contests. Denied waivers and problems accessing accounts show up less often, but when they do, reviewers express strong frustration.
Many shoppers say the website and checkout feel simple and quick, and some mention smooth pickup and fast delivery. Several reviews note missing online choices, such as a refrigerator page that offered pickup but no installation option. Confusion about delivery fees and whether assembly is included comes up repeatedly in online orders.
Product-defect comments appear less often than service and communication issues. When they do, reviewers mention mattresses sagging quickly, poor replacement results, and multiple failed attempts to get replacement covers. These issues often lead straight to return requests or warranty claims.
Many reviews highlight steady order updates and quick replies from staff. Ongoing complaints center on delivery timing, unclear carrier details, orders being canceled without notice, and billing problems such as multiple PayPal charges. Changing delivery windows and little to no advance notice commonly trigger low ratings.
Most top ratings point to helpful in-store support, selection, and financing. A smaller but noticeable set of low ratings comes from unresolved after-sale issues and communication breakdowns that required manager involvement. Strong buying experiences paired with occasional post-sale failures leave sharply split impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer alleges wife was singled out and asked to show receipt.
“was told to take each item out of her bag and show the receipt.”
Offers no-interest financing and staff are easy to work with.
“They akways give no interest to pay things off and awesome to work with”
Lonnie was helpful, knowledgeable, and went above and beyond.
“Lonnie was wonderful in every way! So helpful, knowledgeable, and kind.”
Website was easy to navigate and delivery arrived on time.
“Website was easy to navigate. Delivery was exactly the time they said it would be.”
Good prices and a helpful crew assisted fitting the TV.
“Great prices and had a helpful crew tackle my probably of fitting the tv in my vehicle.”
Excellent sales staff and flawless, helpful delivery service.
“Excellent sales personnel, delivery was flawless, delivery men were excellent and very helpful and accommodating!”
Poor staff assistance, unprotected pickup, and problematic replacement handling.
“They wrapped it in plastic, but that is pretty much it.”
Found desired product at great price and matching washer/dryer.
“They had what I wanted. Great price and the washer will match the dryer”
Encountered delivery date errors and was charged three times via PayPal.
“I kept getting a delivery date error, and have now been charged 3 times by PayPal!!!”
Received best price plus services; installation completed within a day.
“The installation was complete nearly 24 hours later.”
Customer service representative was very nice on the call.
“The customer service representative I called was so nice.”
Website didn’t offer installation for refrigerator, costing a large sale.
“the GE Profile refrigerator when added only offer pickup and no installation option.”
Quick credit acceptance and a useful, interest-free line of credit.
“Always quick with credit acceptance when I need it. Trouble free line of credit is very useful. No interest for a year!”
Multiple service failures, wrong product recommendation, and withheld refund.
“we still have not received the refund of more than $800 for an item that never entered our home.”
Order was voided without notification after repeated delayed deliveries.
“it said it had been voided. No call or email telling me that it was voided.”
Annette found answers, scheduled delivery, and applied a discount.
“Annette Vaughn was amazing to work with.”
Reviewer experienced great customer service.
“Great customer service”
Delivery drivers were friendly and accommodated customer requests.
“Friendly delivery drivers that were very accommodating to our requests.”
Very good experience overall, but assembly inclusion was unclear.
“Only problem that I incurred was knowing if my product will be assembled.”
Delivery window changed and arrived much later than the scheduled window.
“Our order showed up at 7:30pm Friday.”
Salespeople were friendly, knowledgeable, and service was exemplary.
“Service is exemplary.”
Company charged $99 and could not provide promised parts or service.
“parts not available and you charges $99 for nothing.”
Multiple failed claims and missing replacement parts for couch cover.
“We have filed a claim three times to get a replacement cover for a couch.”
Reviewer praised customer service, delivery, prices, and respectful salespeople.
“Great customer service excellent delivery people”
Company made payment difficult after bankruptcy, hindering payment attempts.
“they have made it impossible to do so my cancelling my online account, cancelling the account to call in and pay.”
Company consistently took care of reviewer; likes furniture and options.
“REMOVEDhas always taken care of us! Love the furniture and options to chose from!”
Staff exceeded expectations, providing exceptional customer service.
“They went beyond expectations!”
Couldn’t determine delivery timing or carrier; reviewer will not order again.
“Can’t tell when something is arriving, can’t tell if it’s coming through UPS or FedEx.”
Enjoys in-store shopping with friendly staff and decent prices.
“RC Willey is always great. Nice people and decent prices.”
Delivery team was professional and provided good service.
“Wonderful delivery team. Good and professional.”
Staff treated customers with kindness and respect during visit.
“we were treated with kindness & respect!”
Website unclear about delivery costs, but staff were helpful.
“Your website was confusing as to whether delivery costs were included.”
Order was delivered on time as promised.
“Delivered on time as promised”
Multiple service failures occurred, but a director began resolving issues.
“customer service has been nothing but antagonistic and confrontational throughout.”
Vicki helped find sofas and provided great service.
“Vicki was great, she helped find just the right sofas for our needs.”
The experience went very well for the reviewer.
“Went very well”
Process was easy, fast, and hassle-free as described.
“Easy. Fast. No hassle. The process was exactly as described. 10/10 experience!”
Website easy to use, staff helpful, merchandise quality high.
“Ease and quality of the website and helpfullness and ease of getting in contact with a human.”
Service was easy to use and delivery was quick.
“Easy to use! Quick delivery time.”
They provided regular updates throughout the stove order and delivery.
“we were informed about every move made from start to finish.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
RC Willey runs retail showrooms and an online store that sells furniture, mattresses, appliances, and consumer electronics. Customers can choose home delivery, in-store pickup, and optional installation for appliances and large furniture. RC Willey provides promotional financing and store credit lines. Sales staff and delivery teams support store purchases, while customer service manages orders, scheduling, and after-sale questions.