Across these reviews, common consumer risks relate to payouts, shipping/delivery, and customer support. Multiple sellers report long waits for payment (examples cite several weeks to months) and additional withdrawal fees. Several buyers and sellers report damaged, mispackaged, or misdescribed items and difficulty getting claims resolved. A small number of reviews note prompt authentication and satisfactory purchases, so outcomes appear inconsistent. Prospective customers should review current payout and return policies, confirm identification requirements before buying, and consider retaining shipment insurance or alternative marketplaces if buyer/seller protections are a priority.
Examples from available reviews (Nov 2022 – Feb 2026).
I had an easy, secure selling experience with prompt authentication and payment.
“The process was incredibly easy from start to finish.”
Payouts became much slower and they changed payout terms after sending items.
“there would be slower payouts due to "macro" issues.”
They damaged my Dior and Chanel by incorrectly packaging them.
“They completely ruined my CHANEL”
Payments take up to eight weeks and incur a 3% fee.
“Rebag is under serious financial problems.”
Most reviews report repeated service breakdowns: long seller payout delays, unresolved order investigations, and inconsistent in-store or fulfillment policies.
Several reviews raise concerns about undisclosed fees, a 3% withdrawal charge, and perceived misleading buyout versus consignment terms for sellers.
Many reviewers describe frustrating purchase and selling flows: canceled orders, demands for ID, missing shipments, and unclear policy changes.
Multiple reports of damaged or misdescribed items and poor handling; a smaller number of reviews praise accurate authentication for listings.
Frequent complaints about unresponsive or inconsistent customer service: unanswered inquiries, conflicting staff responses, and difficulty escalating claims.
Overall reviewer impressions skew negative due to handling, shipping, and payout problems, though a minority report smooth authenticated purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently had the pleasure of using Rebag to sell some of my designer bags and shoes, and I must say, I was thoroughly impressed with their service.
The process was incredibly easy from start to finish. First, I submitted information about my items on their website and received a quote within hours. The quote was fair and accurate. Once I accepted the offer, all I had to do was mail in my items using their pre-paid shipping label.
Their team promptly reviewed and authenticated each item upon arrival, which made me feel secure that they take counterfeit prevention seriously. Shortly after verification, they sent payment via my chosen method - either directly deposited into my account or via store credit for future purchases.
What amazed me most is not only can you sell your luxury goods at Rebag but also buy them from there at unbeatable prices while ensuring the authenticity of the products sold as everything has been professionally vetted before listing it on their platform.
Overall this experience surpassed all expectations; Great customer service plus ease-of-use make me recommend anybody to use this excellent company
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rebag is a resale platform and retail outlet focused on pre-owned luxury handbags, accessories and footwear. The company facilitates buying, selling and consignment of designer items through online ordering and physical locations. Consumers researching reviews often look for details on authentication, payout timelines, shipping, and customer service when evaluating Rebag.