Many reviewers mention fast shipping and quick, helpful customer support, including expedited replacements. Shoppers often say orders arrive correct and that they can find specific CPAP parts. Several complaints focus on returns and refunds that end up as store credit or never get resolved. Some customers also describe intrusive marketing emails and occasional misleading product listings.
Examples from available reviews (Jul 2018 – Mar 2026).
Customer service sent a replacement cushion at no charge, impressing reviewer.
“Unbelievable...there was no charge.”
Sizing guide produced the wrong mask and reviewer received store credit instead of refund.
“they had given me a STORE CREDIT rather than a refund”
Reviewer was annoyed by frequent advertising emails immediately after ordering.
“bombarded with advertising emails”
Website's product description omitted required parts, causing extra cost and delays.
“The website said all you needed was an adapter.”
Quick processing, fast delivery, and staff-arranged replacements come up most often. Multiple reviews mention same-day or overnight replies and correct shipments. A smaller but recurring set cites missing items, rude interactions, or express delivery that still arrived late.
Reviewers often point to competitive prices and savings on international orders. Several say missing parts or the way refunds were handled lowered the value. Complaints about getting store credit instead of cash refunds show up repeatedly.
Many customers describe a website that’s easy to navigate with straightforward ordering. Others report an unfriendly checkout, a complicated coupon process, or missing part details that led to extra purchases. Overall, feedback splits between smooth ordering and specific checkout or listing issues.
Numerous reviews say products match the descriptions and work well, including hard-to-find items. A smaller group reports wrong sizes or low-quality items, including defective masks or incorrect fittings. Some of the wrong-fit complaints also point to sizing guide errors.
Customer support often gets credit for knowledgeable late-night help and fast replies. Several reviewers describe too many marketing emails, and a few say product images or ads were misleading. Some also report little or no resolution after reaching out to support.
Feedback overall divides between strong satisfaction with fast shipping and hands-on support, and serious frustration with returns and refunds. Speed and order accuracy show up as the most common positives. The most common negatives involve refunds turned into store credit, misleading listings, and unwanted marketing contact.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · resellerratings.com (15) · bbb.org (3) · Quotes shortened · As of: March 2026
Shipping was fast with great packaging and product quality.
“Fast shipping, great packaging, and Awesome product!”
Reviewer experienced great price, fast shipping, and professional customer service.
“Great price. Fast shipping. Professional customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Respshop is an online retailer for CPAP and sleep-apnea supplies. It sells masks, cushions, tubing, filters, replacement parts, and other sleep-disorder accessories. Product pages list details like sizing guides and part numbers to help buyers match compatible components. Respshop offers customer support for order help and technical questions and ships through standard courier services.