Customers repeatedly describe shipping and fulfillment problems, including late deliveries, canceled orders, and items that were invoiced but never shipped. Several buyers report defects such as missing parts, stitching that fails, and foam that breaks down. Some reviewers also mention fast delivery and helpful staff when orders arrive as expected. Overall feedback splits between smooth purchases and major service or product breakdowns.
Examples from available reviews (Sep 2011 – Feb 2026).
Company charged a large restocking fee and return shipping costs.
“They take 35% of your return as a restocking fee??”
Company repeatedly failed to ship chairs on time for an event.
“Lied to us on multiple occasions and ruined our event”
Sofa stitching failed within months and company refused repair assistance.
“stitching started coming apart when it was only 3 months old.”
Customer praised service, prices, delivery speed, and product satisfaction.
“Excellent customer service, great prices, extremely quick delivery, and an excellent product.”
Many reviews mention shipping and fulfillment troubles. Customers cite delays that disrupted events, orders marked as shipped before carriers had them, and situations where buyers had to handle parts of the freight delivery. A smaller set of reviewers reports fast shipping and responsive help from specific staff members.
Several reviewers point to unexpected costs, including restocking fees, return shipping charges, and delivery fees that were not reimbursed. Others describe competitive prices and good value when items arrive on time and in the expected condition. Some negative reviews also mention withheld refunds and alleged downpayment issues.
One reviewer describes the website as easy to use with a smooth ordering process. Other reviews mention long phone waits, confusing online order-status updates, and no reply after cancellation requests. These mixed experiences shape how easy the purchase feels.
Several customers say items arrived defective, missing parts, or failed over time, including stitching coming apart and foam deteriorating. A few reviewers praise the selection and say quality met expectations when products arrived as described. Some negative accounts also say warranty coverage or promised repairs did not happen.
Many reviewers describe representatives as unhelpful or rude and say follow-up was missing on cancellations or promised replacements. Others name specific employees and describe clear, courteous help. Multiple complaints mention confusion about order status and no apology when mistakes occurred.
Reviews split sharply between very positive and very negative experiences. Positive comments focus on quick delivery, helpful staff, and satisfaction with the products. Negative reviews center on non-delivery, defects, surprise fees, and weak customer support.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Trustpilot (8) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: February 2026
Company charged a large restocking fee and return shipping costs.
“They take 35% of your return as a restocking fee??”
Company repeatedly failed to ship chairs on time for an event.
“Lied to us on multiple occasions and ruined our event”
I recently ordered 5 barstools with this company for the first time. I read the reviews on another site, so I was a little wary (as I usually am when ordering from a site for the first time) however, there was no reason to be – My order was shipped very fast as they had stated. Excellent service from my initial product question through shipping to packaging. Exceeded my expectations and was very responsive while other stores were basically ignoring me. This was the only store I could find that had excellent services. Give them 5/5 stars. Can’t wait to order again.
Couch arrived defective with missing parts and manager was disrespectful.
“We bought a couch that came with missing parts”
Sofa stitching failed within months and company refused repair assistance.
“stitching started coming apart when it was only 3 months old.”
Order was delayed repeatedly and phone wait times were excessive.
“The waste of time on the phone waiting for someone to answer is unbelievable.”
Sofa bed foam degraded quickly and promised repairs were not completed.
“The quality of the sofa bed is poor”
Customer service representatives were rude and treated the customer badly.
“Their customer service is extremely RUDE to customers.”
Order was canceled without acknowledgement and customer received no apology.
“the representative could only state that they were ‘confused’..!”
Friendly staff provided great service and helped find a bed frame.
“Awesome customer service.”
Customer alleges downpayment fraud, non-delivery, and lack of refunds or communication.
“They don't deserve any star at all because they are scammers”
Overall order went well though freight delivery required customer unloading.
“I spoke with a Melissa in customer service due to changing shipping address and she was great.”
Products were very poor and customer service was also lacking.
“Very poor customer service and extremely poor products!”
Customer reported the best customer service and recommends the company.
“The absolute best customer service I've have ever received.”
After payment, delivered items had damaged parts and replacements never arrived.
“parts of goods were damaged. Seller agreed to replace parts however never received anything.”
Order showed shipped but FedEx had not received it; no solution offered.
“BTW their invoicing orders before they actually ship.”
Order stayed 'Being Processed' with no responses after cancellation request.
“When I look on line the status of the order is "Being Processed".”
Company allegedly refuses returns, sells poor furniture, and lacks support.
“They will NOT accept returns.”
Received wrong-colored chairs and was charged for return shipping and restocking.
“Ordered mahogany chairs only to receive CHERRY!”
Product arrived weeks late and company refused to reimburse shipping costs.
“received it weeks late...after the date we needed it.”
Promised 24-hour shipping was inaccurate and staff were unhelpful about delivery.
“I have already paid about $400 for shipping and handling and Restaurant Furniture 4 Less can't have their driver to wait 10 minutes????”
Customer praised service, prices, delivery speed, and product satisfaction.
“Excellent customer service, great prices, extremely quick delivery, and an excellent product.”
Company had an out-of-stock table available and offered smooth ordering.
“these guys had a simple webpages and smooth ordering system.”
Chairs broke shortly after use and company denied adequate warranty replacements.
“Do not purchase without any written condition when you purchase.”
Store offered an excellent selection of items.
“Excellent selection of items”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Restaurant Furniture 4 Less is a U.S.-based online retailer selling commercial and residential furniture. It offers chairs, tables, booths, barstools, and outdoor seating for restaurants, cafes, and hospitality businesses. Listings show materials, dimensions, finishes, and photos so buyers can compare options. Customers can order wholesale or buy single units, with freight and curbside delivery available across the continental United States.