Recent customer feedback shows recurring problems with returns, refunds and customer responsiveness, including delayed credits and unresolved cancellation requests. Multiple shoppers report sizing inconsistencies, receipt of wrong or damaged items, and extra fees applied after checkout. There are isolated positive experiences: a few reviewers note fast delivery, careful packaging and helpful individual staff. If you consider buying, verify size conversions, keep order and return records, and consider using payment protection or a payment method that supports disputes.
Examples from available reviews (Nov 2022 – Feb 2026).
Ordered two dresses; one never arrived and both were charged.
“I was still charged for both ($2,400!)”
Returned dress but received a different, altered item after long delay.
“Not the same dress -- altered, clear signs of wear”
Multiple incorrect sizes sent, delayed refunds, and customer fees charged.
“they sent me size M”
Fast delivery and excellent customer service; dress arrived perfect.
“My dress came to me in 1 day.”
Most reviewers report slow or unresponsive customer service for returns, refunds and exchanges; a minority praise helpful in-person staff or individual reps.
Multiple customers describe unexpected fees, withheld refunds, and expensive items that did not match expectations; a few reviewers call prices reasonable.
Frequent issues with sizing guidance, website/order problems and return processing; some shoppers report smooth, fast deliveries and clear packaging.
Several reports of damaged, altered or misdescribed items and incorrect sizes; some reviewers note good fabrics and careful packaging.
Numerous complaints about unanswered emails and calls, delayed investigations, and poor follow-up; occasional mentions of helpful named staff.
Most reviewers describe negative purchase experiences driven by returns, refunds, sizing and communication problems; isolated positive experiences include fast delivery and friendly staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service unresponsive and return eligibility unclear for final-sale claim.
“the item was not eligible for return”
Item much larger than expected and company unresponsive to contact attempts.
“It was huge!”
Two dresses from Retrofete with smooth exchange and no service issues.
“I had no issues with their customer service.”
Final-sale outfit felt cheap and misfit; no credit or exchange offered.
“it felt like a rubber tire.”
Received wrong jacket and costly international return; no reply to emails.
“They dont unvsvered on my emails at all!”
Dress arrived ripped and altered; no response from customer service.
“The dress came ripped under both arms”
Pants didn't fit and were final sale; customer care refused assistance.
“item was final sale - a policy I found both inflexible and unreasonable”
Ordered two dresses; one never arrived and both were charged.
“I was still charged for both ($2,400!)”
Returned dress but received a different, altered item after long delay.
“Not the same dress -- altered, clear signs of wear”
Received a torn, incorrectly colored dress and poor customer service.
“seam torn, grey instead of white”
Customer service reps were unhelpful and unresponsive.
“She's horrible or the company is horrible”
Returned item months ago but still haven't received refund.
“don't have refund”
Received a clearly mislabeled wrong-size dress and refund refused.
“They sent me a dress that is clearly mislabeled the wrong size.”
Multiple incorrect sizes sent, delayed refunds, and customer fees charged.
“they sent me size M”
Fast delivery and excellent customer service; dress arrived perfect.
“My dress came to me in 1 day.”
Received a broken, unwearable dress and customer service offered only store credit.
“the bone in was sticking out and the zipper would not lay flat.”
Returned items acknowledged but refunds not issued after three weeks.
“they have yet to refund me”
Measurements didn't match and returns were not allowed.
“Measurements don’t match.”
No returns or exchanges for items over $300.
“No returns or exchanges for items that cost over 300 dollars!! Ridiculous scammers!!”
Dress differed from online and return portal won't accept order number.
“The dress I ordered look nothing like the one that was online.”
Terrible customer service, deceptive fees, and disputed a false gift card.
“their return policy is non-existant.”
Company delayed refund until I threatened a bank dispute.
“10 days no credit, I had threaten them with me calling the bank to dispute!”
Exchange refused for sizing, leaving them stuck with an unusable $600 dress.
“We are now stuck with a $600 dress that can't be altered to fit”
Returns are slow and costly; sizing and fees make shopping difficult.
“Take forever o process and they charge a few of $15 for a refund.”
Dress didn't fit and strict store-credit policy prevented resolution.
“They said they didn’t do exchanges.”
Unexpected protection fee, cheap dresses, and costly return charges.
“They snuck in a $38.88 “route protection” fee”
I recently had the pleasure of shopping at Retrofete and I must say, it was an excellent experience. This New York-based high contemporary brand is truly a haven for modern day revelers and fashion "It" girls with renegade style. From the moment I walked in, I felt like I was transported to another world - one that was both chic and edgy.
The selection of clothing offered here is phenomenal; each piece has been thoughtfully designed and carefully crafted with attention paid to even the smallest details. What's more, their staff are friendly, knowledgeable and eager to help you find just what you're looking for.
One thing that stood out to me about this store is its commitment to quality. The fabrics used are luxurious yet durable enough for everyday wear, so you can be sure that your purchases will last a long time. And despite being such a high-end brand, their prices are surprisingly reasonable too!
Overall, my visit to Retrofete left me feeling inspired and excited about fashion again - something that hasn't happened in quite some time! If you're looking for something special or unique to add to your wardrobe then look no further than Retrofête.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Retrofete is a contemporary womenswear label known for occasion and party dresses sold through its online store and retail partners. This summary compiles customer feedback focused on order fulfillment, returns, sizing accuracy, product condition, and customer service to help shoppers assess recent experiences.