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We Collect & Analyze Reviews

Retrofete
Experiences & Reviews

Retrofete is a contemporary womenswear label known for occasion and party dresses sold through its online store and retail partners. This summary compiles customer feedback focused on order fulfillment, returns, sizing accuracy, product condition, and customer service to help shoppers assess recent experiences.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 10%
Latest Review 23d
Overall Rating
1.3

Our Analysis

🎯

Service quality

Most reviewers report slow or unresponsive customer service for returns, refunds and exchanges; a minority praise helpful in-person staff or individual reps.

Share of mentions
22%
Weak
💰

Value for money

Multiple customers describe unexpected fees, withheld refunds, and expensive items that did not match expectations; a few reviewers call prices reasonable.

Share of mentions
17%
Weak
⚡

User experience

Frequent issues with sizing guidance, website/order problems and return processing; some shoppers report smooth, fast deliveries and clear packaging.

Share of mentions
8%
Weak
🔧

Product quality

Several reports of damaged, altered or misdescribed items and incorrect sizes; some reviewers note good fabrics and careful packaging.

Share of mentions
11%
Weak
📞

Communication

Numerous complaints about unanswered emails and calls, delayed investigations, and poor follow-up; occasional mentions of helpful named staff.

Share of mentions
17%
Weak
⭐

Overall experience

Most reviewers describe negative purchase experiences driven by returns, refunds, sizing and communication problems; isolated positive experiences include fast delivery and friendly staff.

Share of mentions
24%
Weak

View all 21 public customer reviews – filtered by relevance →

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

K
Katie Allen
trustpilot.com Oct 01, 2025

DO NOT PURCHASE FROM THIS SITE

DO NOT PURCHASE FROM THIS SITE I ordered two of the same dress (different sizes, each $1,200) on April 10th for my June wedding. Only one dress was de...

A
Ace telmo
trustpilot.com Oct 01, 2025

Return Mishandled -- Wrong Item Sent…

Return Mishandled -- Wrong Item Sent Back, Held 17 Days, Investigation Lacking I returned a dress with original exterior tags intact. The item sent ba...

M
MISS MICHELLE FAGAN
trustpilot.com Oct 01, 2025

AVOID AVOID AVOID

AVOID AVOID AVOID Received a dress which is for my up and coming wedding seam torn, grey instead of white nothing like these pictures reflected, same...

S
Solange Brodsky
trustpilot.com Oct 01, 2025

RETROFETE OR ZOE DOESNT CARE

I was trying to not go this way but Retrofete ( ZOE - customer service ) didn't give me another option. She's horrible or the company is horrible rega...

J
Johnny Nalbandyan
trustpilot.com Oct 01, 2025

WORSE COMPANY EVER

WORSE COMPANY EVER. We returned item end of October until today don't have refund. We send numerous email and we did the refund you will have it with...

L
Lauren
trustpilot.com Oct 01, 2025

Sending out wrong size dresses saying final sale is fraud

They sent me a dress that is clearly mislabeled the wrong size. I’m 150 pounds and 5’3 and got a Medium. I have a 38 inch chest so a 34dd and 38 hips....

A
Alisa Natanelov
trustpilot.com Oct 01, 2025

THE WORST STORE TO ORDER FROM + BAD…

THE WORST STORE TO ORDER FROM + BAD CUSTOMER SERVICE. This was supposed to be my second dress for my wedding. I ordered first dress by looking at the...

N
Narima Lahham
trustpilot.com Oct 01, 2025

A whopping 5 stars

A whopping 5 stars . 10/10 . I have had a great experience. Great customer service, lovely April. My dress came to me in 1 day. From New Jersey to New...

J
Jo
trustpilot.com Oct 01, 2025

Worst customer service ever

Worst customer service ever. I ordered a dress and it came broken and completely unwearable the bone in was sticking out and the zipper would not lay...

R
Rachel Halperin
trustpilot.com Oct 01, 2025

I’m disgusted with this site

I’m disgusted with this site! Horrible customer service. I returned 2 items which they acknowledged however they ha...

J
Johnny
trustpilot.com Oct 01, 2025

Scam

Scam. Measurements don’t...

Z
Zulma
trustpilot.com Oct 01, 2025

Awful awful awful

Awful awful awful! No returns or exchanges for item...

E
Erin Wells
trustpilot.com Oct 01, 2025

The dress I ordered looked nothing like…

The dress I ordered look nothing like the one that was online. Trying to start return process bu...

M
Mara Scoliard
trustpilot.com Oct 01, 2025

Do NOT buy from this company

Do NOT buy from this company. Have never had such horrible customer service and their return policy is non-existant. They are very deceptive and charg...

S
Susan Schwartz Affrunti
trustpilot.com Oct 01, 2025

I had ordered a top that they added a…

I had ordered a top that they added a fee to track it even thought they use fed ex. Then I returned it immediately, got the email saying it was receiv...

S
Sarah F
trustpilot.com Oct 01, 2025

Warning- do not buy from this company

We purchased multiple dresses for my daughter's wedding and needed to exchange 1 due to sizing. I was told that they don't accept that and there is no...

R
Rucheli
trustpilot.com Oct 01, 2025

Awful

Awful! I have shopped a few times at retrofete. If you need to return an item it will be a pain in the ass. Take forever o process and they charge a f...

C
Corey Rena
trustpilot.com Oct 01, 2025

I ordered a $700 dress using their size…

I ordered a $700 dress using their size chart for a wedding. The dress came and it did not fit. Too tight around my bust. Right when I received it I e...

K
Katherine Lutz
trustpilot.com Oct 01, 2025

I’m NEVER ordering from Retrofete again

I’m NEVER ordering from you all again. Don’t order from here. They snuck in a $38.88 “route protection” fee that they tacked on AFTER I checked out wi...

H
Haroon
trustpilot.com Oct 01, 2025

fike vibesite

fike vibsite or...

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Conclusion

Recent customer feedback shows recurring problems with returns, refunds and customer responsiveness, including delayed credits and unresolved cancellation requests. Multiple shoppers report sizing inconsistencies, receipt of wrong or damaged items, and extra fees applied after checkout. There are isolated positive experiences: a few reviewers note fast delivery, careful packaging and helpful individual staff. If you consider buying, verify size conversions, keep order and return records, and consider using payment protection or a payment method that supports disputes.