Customers often praise the item condition, pricing, and fast delivery for home goods. Many also note that listings match what arrives and that the website is easy to use. Complaints cluster around returns, unexpected fees, and tracking or communication breakdowns. Ratings swing between very happy purchases and sharp frustration with post-purchase problems.
Examples from available reviews (Oct 2021 – Feb 2026).
Order arrived timely and in perfect condition; dependable quality.
“Our Riverbend Home order arrived in perfect condition in a timely manner!”
Better pricing, immediate availability, and speedy delivery.
“Pricing was much better than the ‘Box Stores’”
Item color mismatched and returns were difficult and costly.
“Returns are difficult, it took a week for approval, there is a 15% restocking fee”
Order showed shipped but tracking remained untraceable.
“it says the order cannot be traced until the shipper (UPS) receives the package”
Many reviews praise customer service as quick, polite, and efficient. Several describe damage claims resolved successfully and hard-to-find items shipped fast. Others report refused returns, rude staff, and long waits for replacements.
Shoppers often mention good prices, an appealing selection, and solid value. Multiple reviews point to high shipping charges and restocking fees that pushed totals up sharply. A few say return or shipping costs made low-priced items feel overpriced.
Customers often call the website easy to use, with clear ordering and checkout. Some ran into compatibility problems or items that did not fit as advertised, which led to returns. One repeating complaint is that review requests arrived before orders shipped, creating confusion.
Many reviewers say items arrived in good shape, matched the description, and worked as expected. They mention durable holiday decor, textiles, and furniture that met expectations. A few isolated reviews describe damaged or defective products that needed replacements or returns.
Several customers describe dependable order updates and helpful delivery communication. Others report tracking that could not be followed, split shipments across carriers with unclear ETAs, and repeated requests for photos during returns. A few allege changed timestamps or quiet policy shifts that hurt trust.
Feedback splits between customers who got timely, well-packed deliveries and those who ran into post-purchase issues. The strongest negatives focus on return handling, tracking clarity, and added fees. More than any single issue, that gap shapes expectations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order arrived quickly and in perfect condition; would reorder.
“My order came quickly and in perfect condition.”
Item color mismatched and returns were difficult and costly.
“Returns are difficult, it took a week for approval, there is a 15% restocking fee”
High shipping and return costs made the inexpensive item overpriced.
“they charged $14 for shipping plus taxes.... Total bill $28 and some change”
Wreath didn't match description and return was refused despite guarantee.
“I called them to initiate a return and they would not accept it.”
Company shipped a hard-to-find toilet tank quickly at a reasonable shipping charge.
“shipped the tank the very next day, and delivered it two days later”
Received items in good condition on time with quality selection.
“I purchased 3 items and received in great condition in the promised amount of time.”
Received damaged item and replacement delayed by many months.
“shower pan was chipped and damaged”
Great discounted price and fast delivery with items in good condition.
“we received all of the items in great condition.”
Despite negative reviews, ordering patio chairs went smoothly with good service.
“the customer service department was very quick to respond”
Best price and fast delivery; some packaging damage but satisfied.
“they arrived which was in 3 days”
Item arrived with missing parts and customer service was rude and unhelpful.
“the worst customer service I’ve ever dealt with”
Company applied hidden restock fees and altered email timestamps, causing distrust.
“Their website states 100% money back guarantee”
Seller misrepresented stock, shipped late, and provided poor communication.
“It was a sham.”
Customer service was unhelpful and a representative failed to send promised instructions.
“I never got an email.”
My favorite shop! I love how quickly they ship orders. They carry loads of items ready to ship, which is a huge benefit when lots of other shops only place orders with suppliers once the customer has placed their order. Customer service is super friendly. Any issues are always promptly resolved. I am so happy with the product as the package came very well packed for a fragile item. Quality of the products is exceptional. Love the range of items too - I can find my classics here but also some rarer more unexpected items. Always happy to use Riverbend Home, and would always recommend.
Company responded quickly and resolved a damaged shipment with fair options.
“Very fair options, they executed immediately.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Riverbend Home runs an online store focused on home goods and interior decor. Product pages include photos, specs, and online ordering. The company ships with national carriers and offers support by email and phone. The site provides standard checkout and account tools and posts a returns policy for customer service issues.