Available reviews for Roger Ximenez are very limited. The sole review reports a broken belt on arrival and an unsatisfactory customer service response, including difficulty obtaining a repair or apology. Customers researching this seller should verify return and warranty policies before buying and keep photos and order records if issues arise. Consider contacting support and documenting communications prior to purchase to clarify remedies for damaged goods.
Examples from available reviews (Feb 2026).
One belt arrived broken and customer service refused to fix it.
“one of them arrived broken, and they refused to fix it.”
Reviewer reports refusal to repair a broken belt, felt blamed by staff and received no apology.
No comments about pricing, discounts, or perceived value appear in the available review.
The review does not discuss the website, checkout flow, or app usability.
One ordered belt arrived broken; reviewer suspects a manufacturing defect or faulty item.
Customer had to leave two phone messages and send an email to get any response.
Reviewer expresses disappointment and embarrassment over the purchase and how the issue was handled.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
I ordered two belts from the Roger Ximenez online store for my husband's birthday. They were meant to arrive two business days after the day of ordering, but one of them arrived broken, and they refused to fix it. I was quite disappointed.
They placed the blame on me as a result of a defect in the product.
My irritation was heightened by their assumption that I was the source of the problem.
Not to mention the possibility that they have already received a faulty good.
They didn't have any apologies to offer.
The only way I could get any form of response was to leave two phone messages and send an email.
When I do, they are quick to point out my mistakes.
It's a complete embarrassment!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Roger Ximenez operates an online store selling belts and related accessories. Customers order products through its website and receive shipments to their address.