Reviews Analyzed
1
We Collect & Analyze Reviews
Roger Ximenez
Experiences & Reviews
Roger Ximenez operates an online store selling belts and related accessories. Customers order products through its website and receive shipments to their address.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1397d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Reviewer reports refusal to repair a broken belt, felt blamed by staff and received no apology.
Share of mentions
Weak
25%
💰
Value for money
No comments about pricing, discounts, or perceived value appear in the available review.
Share of mentions
Mixed
0%
⚡
User experience
The review does not discuss the website, checkout flow, or app usability.
Share of mentions
Mixed
0%
🔧
Product quality
One ordered belt arrived broken; reviewer suspects a manufacturing defect or faulty item.
Share of mentions
Weak
25%
📞
Communication
Customer had to leave two phone messages and send an email to get any response.
Share of mentions
Weak
25%
⭐
Overall experience
Reviewer expresses disappointment and embarrassment over the purchase and how the issue was handled.
Share of mentions
Weak
25%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Black Itallian pebble belt
"I ordered two belts from the Roger Ximenez online store for my husband's birthday. They were meant to arrive two business days after the day of ordering, but one of them arrived broken, and they refused to fix it. I was quite disappointed.
They placed the blame on me as a result of a defect in the product.
My irritation was heightened by their assumption that I was the source of the problem.
Not to mention the possibility that they have already received a faulty good.
They didn't have any apologies to offer.
The only way I could get any form of response was to leave two phone messages and send an email.
When I do, they are quick to point out my mistakes.
It's a complete embarrassment! "
Emma Eline
Collected.reviews
Dec 16, 2021
Featured for: expresses overall disappointment
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
E
Emma Eline
Collected.reviews
Dec 16, 2021
Black Itallian pebble belt
I ordered two belts from the Roger Ximenez online store for my husband's birthday. They were meant to arrive two business days after the day of ordering, but one of them arrived broken, and they refused to fix it. I was quite disappointed.
They placed the blame on me as a result of a defect in the product.
My irritation was heightened by their assumption that I was the source of the problem.
Not to mention the possibility that they have already received a faulty good.
They didn't have any apologies to offer.
The only way I could get any form of response was to leave two phone messages and send an email.
When I do, they are quick to point out my mistakes.
It's a complete embarrassment!
Conclusion
Available reviews for Roger Ximenez are very limited. The sole review reports a broken belt on arrival and an unsatisfactory customer service response, including difficulty obtaining a repair or apology. Customers researching this seller should verify return and warranty policies before buying and keep photos and order records if issues arise. Consider contacting support and documenting communications prior to purchase to clarify remedies for damaged goods.