One verified review says the item arrived damaged and customer service refused to fix it. Despite the complaint, the reviewer gave a high numeric rating. With only one entry, no broader trends can be seen.
Examples from available reviews (Mar 2026).
One belt arrived broken and customer service refused to fix it.
“one of them arrived broken, and they refused to fix it.”
The only service mention says the company refused to address a damaged delivery. With just this one note, it does not show an ongoing service pattern.
The single review gives a 4.5 rating, suggesting the reviewer still scored the purchase positively. With no other reviews, it is unclear whether that score matches how other customers view the value.
The reviewer says the item arrived broken, which shaped their experience. No other comments describe delivery, returns, or site usability to compare against.
The lone review reports a belt that was broken on arrival. With only this one example, it does not indicate a wider defect pattern.
According to the reviewer, customer service declined to resolve the problem in this case. No other feedback mentions communication issues.
The only review pairs a damage complaint with a high numeric rating, an unusual mix in a single data point. The one-review sample does not allow judging whether experiences are consistent or split.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: March 2026
I ordered two belts from the Roger Ximenez online store for my husband's birthday. They were meant to arrive two business days after the day of ordering, but one of them arrived broken, and they refused to fix it. I was quite disappointed.
They placed the blame on me as a result of a defect in the product.
My irritation was heightened by their assumption that I was the source of the problem.
Not to mention the possibility that they have already received a faulty good.
They didn't have any apologies to offer.
The only way I could get any form of response was to leave two phone messages and send an email.
When I do, they are quick to point out my mistakes.
It's a complete embarrassment!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Roger Ximenez runs a retail website that lists products for consumers to buy. Each listing includes photos, descriptions, and prices. Shoppers can purchase through an online checkout and choose shipping options. The site typically offers email and phone contacts for order questions and returns.