In the available review, the main issues are non-delivery and poor follow-up from customer service. There is no feedback on product quality, pricing, or website usability because the item was not received. Prospective customers should verify shipping timelines, ask for tracking information, and confirm return and refund policies before purchasing. Consider using payment protections (credit card dispute, buyer protection) and checking multiple review sources to gauge consistency of others' experiences.
Examples from available reviews (Nov 2021 – Feb 2026).
Order was delayed and customer service became unresponsive, leaving delivery uncertain.
“Very disappointed in this company and the way they treat customers. Seems fraudulent!”
Reviewer reports repeated shipping delays and an unresolved support case: initial replies were followed by a long period without response, eroding confidence.
No reviewer comments on pricing or perceived value for money in the available feedback; cost and value were not evaluated.
The review does not describe website or app usability, checkout flow, or account management, so there is no data on user experience.
Product condition or performance was not assessed because the reviewer reported non-delivery; no information on product quality is available.
Reviewer describes email exchanges that initially acknowledged the order but later stopped; communication gaps left the issue unresolved and customer frustrated.
Overall impression is negative: reviewer expresses disappointment and suspicion of fraudulent behavior due to non-delivery and lack of follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Emma 3.0 performed reliably over 1000 miles with strong battery and power.
“Over 1000 Miles in less than a Month!!”
Presales, shipping, and post-delivery support were consistently responsive.
“Insanely good service,”
Roll Road provided exceptional customer service and a top-notch build.
“Roll Road's exceptional customer service.”
Roll Road is a solid, powerful ebike with responsive service.
“Roll Road is the best ebike I have ever purchased.”
Company maintained frequent contact and provided very responsive customer service.
“From the time I placed my order, to the day it arrived they were in contact.”
Bike is a major upgrade with smoother ride and longer battery range.
“Love my bike!”
High-quality Emma 3.0 e-bikes provide long battery life and enjoyable rides.
“My husband and I love our Emma 3.0 e-bikes.”
Assembly was slightly difficult but the bike rides great and works well.
“Putting it together was s little bit of a pain,”
Responsive, helpful chat support led to buying a second Emma 3.0.
“I had a detailed reply from an intelligent person on the other end in minutes.”
Company responded almost immediately and addressed all needs and questions.
“service was incredible fast within seconds or few min they respond immediately..”
Excellent communication throughout purchase and an amazing bike.
“Great experience with the purchase of the Emma 3.0.”
After 2500 miles, the bike and batteries remain durable though headlights are dim.
“ridden 2500 miles and i couldn't be happier with this bike.”
Outstanding 24/7 support and best online purchasing experience.
“By far the BEST online purchasing experience I have had.”
Emma 3.0 is comfortable, practical for city commuting and reliable.
“it's been so fun and practical for city life.”
Emma 3.0 delivers desired range, passenger seat, and hill-climbing reliability.
“The Emma 3.0 delivers all of that along with style.”
Bike fits very tall riders, feeling powerful, safe, and fun.
“It’s not easy finding an E-bike for someone as tall as me (I’m 6.5ft).”
Smooth and comfortable ride even with two adults, with good service.
“This is an awesome bike.”
The bike rides smoothly and the customer service is exceptionally responsive.
“The bike is absolutely incredible”
Great product with outstanding, fast customer service and helpful videos.
“Great product and frankly outstanding customer service!”
Company provides awesome customer service.
“Great company with Awesome customer service 👍🏼👍🏼”
I recently ordered a bike from their online store. Few days later I contacted the customer service by email asking when the item would be shipped and got a reply saying that the item would be shipped very soon. After 3 weeks from the purchase the item still had not been shipped and I contacted the customer service by email again. I got a reply that they would look into the case so we could find a solution... That was a month later now. I get the impression I won't get my order delivered. I contacted them several times since, this time with no answer whatsoever. Very disappointed in this company and the way they treat customers. Seems fraudulent!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
roll is a company name that consumers may encounter when researching online purchases and vendor reliability. When looking for reviews about roll, focus on shipping practices, customer service responsiveness, dispute and refund procedures, and independent user feedback across platforms. Checking payment protections, delivery tracking, and return policies can help assess purchase risk before ordering.