The provided reviews show recurring concerns for Rotita shoppers: many customers report spam emails and persistent marketing messages, frequent problems with returns and refunds, and several instances of products arriving damaged or not matching photos. At the same time, multiple reviewers describe fast, helpful responses via live chat and resolved issues. If you consider buying from Rotita, review the return policy closely, keep order and payment records, and monitor emails and bank statements. For risk management, try a small order first and document all communication if you need returns or refunds.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer received a high-quality, well-fitting top at an amazing price.
“Both the quality of the top and the fabric seemed extraordinary to me.”
Unable to get a response and could not complete a return.
“absolutely impossible to get a response from them regarding a return.”
Received over 70 unwanted emails despite unsubscribing attempts.
“over 70 emails in a month.”
Representative responded quickly and provided thorough helpful service.
“The representative was super quick to respond and very helpful and thorough.”
Reviewers report a split experience: some describe quick, helpful live-chat and resolved issues, while others report failed deliveries, missing tracking, and refund delays.
Multiple reviewers said items felt expensive for the quality, citing poor fabric, used or damaged items, and funds effectively wasted by unresolved orders.
Several customers describe app and site problems: returns not processed, incomplete return addresses, confusing tickets, and long wait times for live chat.
Frequent reports of poor fabric, fit issues, items that appear used or stained, and products that do not match online photos or expectations.
Large volume of complaints about unsolicited and persistent emails plus many reports of unresponsive or slow customer support in chats and emails.
Overall reviews trend negative: order non-delivery, refund and return difficulties, and spam/email problems are reported more often than fully positive experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Return resulted in a partial refund and an unexpected loss.
“My return amout was $57.37.”
Purchase didn't fit and return plus shipping cost was high.
“Purchase shipping & return cost $34.”
Cannot access the Rotita website; site flashes off immediately.
“it goes to that site then immediately flashes off.”
Reviewer says returning merchandise is impossible.
“they make it impossible to return merchandise”
Package not received despite tracking indicating delivery.
“I never received my package after waiting a month”
Received a dirty swimsuit with someone else's underwear inside.
“My swimsuit arrived with deodorant marks on the armpits”
Ordered suits in March and still have not received shipping emails.
“I ordered 3 bathing suits beginnings of march still haven't received email”
Two of three swimsuits had not shipped despite promises to ship.
“2 of them have still not shipped.”
Shipping is very slow according to the reviewer.
“Shipping is the worst.”
Deliveries are often partial and can take up to a month.
“Every delivery is partial, and it takes up to a month to receive an order.”
Bathing suits pleased; exchanges easy, some clothing poor quality.
“Bathing suits I have ordered I have been happy with.”
Returned a $49 dress and received only $38 back.
“I returned a dress cost 49. Got back 38.”
Reviewer reports poor quality clothing and expensive exchanges.
“Shysters. Poor quality clothing. Exchanging for other items costs more.”
Ordered $74 worth of goods and never received them despite emails.
“I ordered $74 worth of merchandise in April of 2024. I have never received it”
Order arrived smelly, late, and made of poor quality material.
“Smelly, late, poor quality material. Waste of money.”
All Rotita garments have excellent quality and good sizing.
“Todas las prendas de Rotita tienen una calidad increible.”
Claims Rotita did not issue refunds and required bank claims.
“Rotita steals money from customers; they do not issue refunds correctly and you have to file claims with your bank to try to get some money back.”
Received bottoms that fit but tops were too small; asks exchange instructions.
“the bottoms fit beautifully but the tops are too small..”
Item too large and smelly; company refused a refund, only store credit.
“The item was too large and it smelled horrible.”
I have shopped on this site several times without any problems. The great thing about site to store is that they have lot's of quality product available in one place and anyone can get the desired items delivered to home without any hassle. I always find beautiful dresses to wear and the price is really amazing! This time I ordered Halloween top and I was so amazed how beautiful it looked in " person " .Both the quality of the top and the fabric seemed extraordinary to me. The style, colours and fit are perfect and orresponds. I am very happy and I absolutely recommend buying on their site! It is really worth it
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rotita is an online fashion retailer that sells women's clothing, swimwear, and accessories through its website and mobile app. Consumers often look for information about sizing, returns, shipping times, and customer support when evaluating Rotita. When researching Rotita reviews, check official return policies, payment and tracking procedures, and available customer-service channels.