Reviews show consistent praise for Rugs.com’s website experience, selection and pricing, with many customers noting easy ordering and payment options. Several reviewers report strong product quality and quick shipping, and some are repeat buyers. However, a subset of reviews calls out product issues (low quality or creasing from folding) and at least one report of a delayed refund after a return. When evaluating Rugs.com, consider ordering a smaller item first or checking return/refund timelines, and inspect packaging/return policy details before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Rug was poor quality and refund has not arrived after three weeks.
“the quality was poor and not worth the amount I paid.”
Rug was delivered folded causing persistent creases; customer struggled to fix them.
“you should NOT Fold - instead of Roll - a larger rug.”
Longtime customer finds excellent quality, quick shipping, and highly recommends.
“The rugs are of excellent quality.”
Product is good quality, affordable, and website is easy to use.
“Good quality, very affordable, website easy to use”
Mixed service reports: several buyers praise quick delivery and easy ordering, while others report problems with returns or delivery handling.
Many reviewers cite competitive pricing, sales and free shipping; a minority felt an item didn’t match its cost or expected quality.
Most reviewers describe the website and ordering experience as easy to navigate, with useful filters, payment options and a large selection.
Product reports vary: several customers praise durable, attractive rugs, while a number report low quality, color/match issues, or shipping-related creases.
Very few reviewers mention communication; one reported a delayed refund after a return, otherwise comments are limited.
Most reviewers report positive overall experiences, repeat purchases and recommendations, though some express uncertainty or dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer praises selection and product descriptions and recommends the site.
“Great selection and product description.”
Longtime customer finds excellent quality, quick shipping, and highly recommends.
“The rugs are of excellent quality.”
Customer found a suitable carpet among many material, design, and size options.
“Rugs.com provided a variety of choices”
Website is easy to navigate and offers great rug options.
“Easy to maneuver the website”
Customer loves the company and finds ordered rugs beautiful.
“I have ordered several rugs from Rugs.com and they’re all beautiful.”
Ordering from the site is very easy.
“Very easy to order”
Site is easy to use, selection strong, and customer got a 50% sale.
“I even caught a 50% off sale and free shipping.”
Reviewer praises selection, pricing, free shipping, and easy website navigation.
“Great selection and price. Free shipping.”
Reviewer states that ordering is easy to complete.
“ease of ordering”
Placing the order was easy; awaiting service and delivery performance.
“Placing my order was easy.”
A 9 by 12 orange rug is all I wanted to make my living room look good. I searched for the Rugs.com website, and they had a wide range of products and favorable terms. The most appealing were the modes of payment, free shipping for all returns, and 24-hour customer service. I was also encouraged by the customers' reviews on their website. And I thought, why not place my order. I paid via MasterCard. I was very eager and couldn't wait to see my rug. The delivery was timely. It was also well packed but the quality was poor and not worth the amount I paid. I returned it for a refund instead of an exchange. It is now 3 weeks and no refund yet. Not even sure I will get my money.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rugs.com is an online rug retailer focused on area rugs and floor coverings. Its website lists many sizes, styles and materials and is designed for online shopping with product pages and checkout. People reading reviews about Rugs.com typically look for feedback on product quality, shipping and returns, website usability, pricing, and customer service.