The provided reviews consistently point to problems with product accuracy, fit, shipping timeliness, and customer contact. Reported issues include items differing from website images, late delivery that affected travel plans, slow or terse email responses, and a restrictive 14-day, store-credit return policy. Because the sample is small but aligned across themes, shoppers should review return and shipping policies carefully and seek clear contact and tracking information before ordering. Consider asking for shipping timelines and return-exchange details, and use payment methods with buyer protection if you proceed.
Examples from available reviews (Dec 2021 – Feb 2026).
Received a poorly made dress that differed from website photos.
“The dress I received was nothing like the one in the picture”
Late delivery, poor customer service, and restrictive return policy.
“My items did not arrive in time for my trip.”
Reviews describe delayed or poor delivery and unmet service expectations, including slow or unhelpful responses from staff.
Reviewers call out a restrictive return policy (14 days, store credit) and dissatisfaction when items don’t match expectations.
Customers report negative online shopping experiences, including missed travel deadlines and frustration with order outcomes.
Reports indicate received items differed from photos and had poor fit or construction, causing disappointment.
Reviews describe difficulties reaching representatives, delayed replies, and at least one account of a terse customer-service email.
Both reviewers characterize their overall experience as negative and state they would not order again.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (9) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Late delivery, poor customer service, and restrictive return policy.
“My items did not arrive in time for my trip.”
No-refund policy, poor sizing, and cheap-feeling material.
“material feels cheap for the price.”
Late arrival, rude customer service, and poor fit with bad returns.
“The email I received was very snotty.”
Nonrefundable policy not clearly disclosed and overpriced items.
“If they are so proud of the non refundable policy why not put it on front page?”
Item arrived late and only store credit offered instead of refund.
“I can't get my money back-only store credit.”
Shirt arrived thin with an unremovable chemical odor despite multiple washes.
“It also has a strange chemical odor that will not go away.”
Good fabrics but inconsistent fit and only store credit offered.
“STORE CREDIT ONLY!”
Dress fit was too long and silk felt scratchy; no refunds.
“the fit is way too long and the silk feels scratchy!”
Company refuses refunds and products are cheaply made, per reviewer.
“Will not issue refunds, you only get a store credit.”
Blouse was oversized, cheap-feeling, late, and they refused refunds.
“how scratchy and cheap the fabric felt.”
Ordered a dress from this webstore and I am so disappointed! The dress I received was nothing like the one in the picture, and it was made very poorly. This is the worst online shopping experience I have ever had coz even after trying to reach their sales rep through calls and emails, no one has replied so far :(
After reading other customer reviews I'm not so sure anymore. It looks like the experience of most people who ordered stuff through this website is way too negative! I must say that they are using very nice pictures on the website but that is only meant to deceive customers. I would not recommend this store to anyone.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rungolee is a company name consumers may search for when evaluating online retailers. This summary highlights common review topics shoppers check — delivery, returns, customer contact, product fit and quality — to assist research. When evaluating any retailer, verify published return policies, shipping windows, seller contact details, and product images before purchasing.