Many customers praise fast shipping and careful order handling by specific staff or optometrists. Several say the lenses perform well and match their prescriptions. Others describe weeks without updates and cases where no one responded after payment. Reviews split clearly between strong praise and sharp service breakdowns.
Examples from available reviews (Nov 2019 – Mar 2026).
Paid but received no responses and no contact for two months.
“Paid and never heard from Them - unreachable by email phone or message.”
Order shipped but no updates for almost two weeks.
“there are no updates since then about the order almost 2 weeks.”
Optometrist communicated updates and delivered lenses quickly at low prices.
“The optometrist emailed me throughout the process”
Progressive lenses improved reading comfort and customer service resolved issues.
“Their progressive lenses have been a godsend for my new prescription!”
Several reviews mention rapid shipping and quick handling by named staff. Other reviews describe weeks of delayed or missing updates. Service depends heavily on the order.
A few reviewers point to low prices and solid value for lenses and service. At least one paying customer reports no follow-up after payment, which hurts the sense of value. Price comes up less often than delivery or support.
Many users describe quick processing and an easy ordering process. Some customers say they could not adjust to premium progressive lenses and struggled with adaptation. Most usability complaints focus on the lenses, not the ordering steps.
Multiple reviews praise progressive lenses for improving reading and matching prescription needs. A smaller number report fit or adjustment problems with premium progressive lenses. Product feedback trends positive, with a few isolated fit or quality issues.
Some reviewers mention proactive outreach from an optometrist and regular email updates. Others report no replies and no contact for long periods after payment. Communication differs sharply from case to case.
Positive reviews highlight fast shipping, responsive staff, and lenses that work well. Negative reviews focus on missing updates and support that cannot be reached after payment. Overall, feedback is split between strong approval and specific service failures.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (6) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order shipped but no updates for almost two weeks.
“there are no updates since then about the order almost 2 weeks.”
Reviewer praises excellent customer service and product integrity.
“This company is the model of what all online stores should be”
Quick service and good value, but cannot adjust to progressive lenses.
“cannot adjust to the premium progressive lenses as they should.”
Paid but received no responses and no contact for two months.
“Paid and never heard from Them - unreachable by email phone or message.”
I just want to say that I'm so grateful to Rx-able. Their progressive lenses have been a godsend for my new prescription! It's been years since I've been able to read comfortably on my phone! I am also very appreciative of their amazing customer service. I had problems with my account, but it was quickly resolved by their support team. The team also made sure to follow up and make everything right. From the delivery which was so prompt and the packaging was amazing. No damage at all. Their prices are great too. Overall, I was so impressed by Rx-able and I’ll be a repeat customer.
Reviewer recommends Mitch for professional, fast shipping and handling.
“Very fast shipping and handling.”
Optometrist communicated updates and delivered lenses quickly at low prices.
“The optometrist emailed me throughout the process”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rx-able is an online retailer of prescription eyewear. It offers a range of frames and lens options, including progressive and single-vision lenses. Customers can submit prescriptions through the website or through affiliated eye care professionals. The site lists lens treatments such as anti-reflective coatings and provides frame measurement details to help with selection. The website also includes support channels and shipping information for customers.