The sampled reviews show a recurring pattern: many customers praise the brand’s aesthetic and, in some cases, craftsmanship, but a larger portion report problems with returns, refunds and customer service. Specific issues include long delays or missing refunds, unclear return policies or unexpected fees, instances of damaged garments, and unresponsive support. These reports suggest extra caution when ordering: keep return receipts and tracking information, read the return policy carefully, and confirm timelines before purchase. If a refund is delayed or disputed, consider contacting your payment provider or a consumer protection agency as a documented next step.
Examples from available reviews (Aug 2022 – Feb 2026).
High-quality dress with impeccable craftsmanship and easy online purchase.
“The craftsmanship is impeccable”
Returned item confirmed delivered but refund not issued after months.
“they cannot locate one in their warehouse but UPS said someone there signed for the package.”
Fabric shredded after two hours and company refused repair or refund.
“the fabric has shredded at the back shoulder seam.”
Package arrived empty and store hasn’t responded to messages.
“The box was empty inside.”
Most reviews describe slow, missing or disputed refunds, strict return windows and fulfillment problems; one review notes easy shipping.
Multiple reviewers report withheld refunds, unexpected deductions (taxes/duties) or lost funds after returns, raising concerns about value.
Site and ordering impressions are mixed: one reviewer praised easy browsing, while many cite unclear policies, inflexible timeframes and shipping delays.
Product reports vary: several customers praise craftsmanship and design, while others report seam failures, shredding or cheap construction after brief wear.
Frequent complaints about unresponsive or inconsistent customer service, delayed replies, automated responses and blocked communication attempts.
Overall tone is negative for many reviewers due to unresolved refunds and poor support, though a minority praise design and fit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased a dress from Sachin & Babi for a special occasion and I am beyond happy with my experience. The online shopping process was easy, with free shipping over $500 and free returns. The range of dresses they offer is fantastic, ranging from contemporary to evening wear.
When the package arrived, the dress was even more beautiful than it appeared on the website. The craftsmanship is impeccable - every detail is flawlessly executed creating an elegant garment that looks and feels luxurious. This garment was designed to last and will remain in my wardrobe as a staple piece for many years.
Overall, I had a wonderful customer experience with Sachin & Babi- from browsing their extensive collection on their website to receiving quality merchandise delivered straight to my doorstep. Anyone searching for high-quality attire would be remiss not considering Sachin & Babi.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sachin & Babi is a womenswear label that offers contemporary and occasion dresses through its website, showrooms, and retail partners. Shoppers researching the brand typically look for information on fit, construction, return policies, and refund handling. Reviews and retailer listings are common sources for evaluating their eveningwear and special-occasion pieces.