Reviews Analyzed
8
We Collect & Analyze Reviews
Saint James
Experiences & Reviews
Saint James is a French heritage clothing brand known for maritime‑inspired knitwear and classic Breton‑striped shirts. It sells apparel for men, women and children through boutiques and online channels and ships internationally. The label is commonly associated with traditional knitting techniques and wardrobe staples such as striped tees and sweaters.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
28d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Some reviewers note prompt international shipping, but multiple reports describe poor handling of returns, billing issues and denied refunds.
Share of mentions
Weak
18%
💰
Value for money
Several customers cite unrecovered costs (return shipping, denied refunds) and refund disputes, reducing perceived value despite occasional affordability claims.
Share of mentions
Weak
12%
⚡
User experience
Website browsing and sizing guidance are praised by some, while others report frustrating order, delivery and return processes that hurt the experience.
Share of mentions
Weak
17%
🔧
Product quality
Many customers praise fabric, fit and durability of tees and knits, but there are repeated reports of defects, sizing issues and items failing after few washes.
Share of mentions
Mixed
15%
📞
Communication
Multiple reviews describe slow, inconsistent or unhelpful customer service responses, requests for unusual proof (handwritten letters) and language barriers.
Share of mentions
Weak
15%
⭐
Overall experience
Overall impressions are mixed: product and fit praised by some, while many cite unresolved returns, delivery mistakes and poor customer support.
Share of mentions
Weak
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 8 verified reviews (November 2022 – October 2025).
Inspiring Maritime Style Meets Timeless Craftsmanship
"I recently had the pleasure of experiencing the products from Saint James, a French clothing brand specializing in maritime-inspired apparel. As someone who loves being near the ocean, their collection immediately caught my eye. Upon visiting their website I discovered that they have an extensive selection for men, women, children and even babies. The clothes are not only stylish and functional but also made with high-quality materials which ensures you will get great wear out of them. This is particularly important if you want clothes that can withstand various outdoor activities. What really stood out to me about Saint James was their commitment to craftsmanship and tradition - it shows in each item's quality details! From small embroidery touches on sweatshirts to classic striped shirts that never go out of style, there truly is something for everyone. Additionally, they detail how all pieces are crafted by using traditional techniques passed down over generations within their company. Overall, I am extremely satisfied with my experience shopping at Saint James - everything from browsing their online site to receiving prompt international shipping was seamless (and quick!). If you're a fan of timeless style inspired by the sea then definitely make sure to check these guys out!"
Rodrick Armstrong
Collected.reviews
Nov 06, 2022
Featured for: Positive craftsmanship and shipping
I love the fit and quality of the Tees!
"I love the fit and quality of the Tees. In particular the Garde Cote III (which comes in various stripes and a solid or two). I have several, and some..."
Andrea
Trustpilot
Oct 01, 2025
Featured for: Detailed sizing and fit praise
shirt gets holes after 6 times washing
"I have been wearing saint james clothes for quit a long time because i really like the design. Last month i sent back a t-shirt with a couple of holes..."
huibert de leede
Trustpilot
Oct 01, 2025
Featured for: Product defect and poor response
Avoid at all cost!!!
"I have returned several items in perfect condition with all labels attached at my own expense. Days later, I received an Email in French sta..."
Katharina
Trustpilot
Oct 01, 2025
Featured for: Return/refund dispute example
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 8 reviews
All Customer Reviews
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025
h
huibert de leede
trustpilot.com
Oct 01, 2025
shirt gets holes after 6 times washing
I have been wearing saint james clothes for quit a long time because i really like the design. Last month i sent back a t-shirt with a couple of holes...
A
Andrea
trustpilot.com
Oct 01, 2025
I love the fit and quality of the Tees!
I love the fit and quality of the Tees. In particular the Garde Cote III (which comes in various stripes and a solid or two). I have several, and some...
R
Rod
trustpilot.com
Oct 01, 2025
Poor Experience & Managers
I have always appreciated the affordability of this establishment in comparison to pricier alternatives like Equinox. However, my recent experience re...
K
Kelley Feb 20
trustpilot.com
Oct 01, 2025
No return support
The dress ran very small but the problem is the lack of return support. You are on your own for shipping to...
Y
Y Yoshi
trustpilot.com
Oct 01, 2025
I bought one of their shirts a month…
I bought one of their shirts a month ago as a gift to my nephew - did I like the quality? I don't know, since I never received it. Long story short, P...
K
KL
trustpilot.com
Oct 01, 2025
Hight quality !
...
K
Katharina
trustpilot.com
Oct 01, 2025
Avoid at all cost!!!
I have returned several items in perfect condition with all labels attached at my own expense. Days later, I received an Email in French sta...
R
Rodrick Armstrong
Collected.reviews
Nov 06, 2022
Inspiring Maritime Style Meets Timeless Craftsmanship
I recently had the pleasure of experiencing the products from Saint James, a French clothing brand specializing in maritime-inspired apparel. As someone who loves being near the ocean, their collection immediately caught my eye.
Upon visiting their website I discovered that they have an extensive selection for men, women, children and even babies. The clothes are not only stylish and functional but also made with high-quality materials which ensures you will get great wear out of them. This is particularly important if you want clothes that can withstand various outdoor activities.
What really stood out to me about Saint James was their commitment to craftsmanship and tradition - it shows in each item's quality details! From small embroidery touches on sweatshirts to classic striped shirts that never go out of style, there truly is something for everyone. Additionally, they detail how all pieces are crafted by using traditional techniques passed down over generations within their company.
Overall, I am extremely satisfied with my experience shopping at Saint James - everything from browsing their online site to receiving prompt international shipping was seamless (and quick!). If you're a fan of timeless style inspired by the sea then definitely make sure to check these guys out!
Conclusion
Reviews show a consistent pattern: many customers praise Saint James for fabric quality, fit and classic maritime styling, with specific praise for certain tees and knits. However, a significant share of reviewers report problems with defects (holes, sizing) and post‑purchase service, including returns and refunds. Multiple accounts describe poor or inconsistent customer support and unusual documentation requests, which have led to unresolved claims. If you consider buying, check sizing guidance carefully (some items reportedly run small) and review the return policy and international shipping/return costs before purchase.