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Saint James
Reviews & Experiences

Reviews show a consistent pattern: many customers praise Saint James for fabric quality, fit and classic maritime styling, with specific praise for certain tees and knits. However, a significant share of reviewers report problems with defects (holes, sizing) and post‑purchase service, including returns and refunds. Multiple accounts describe poor or inconsistent customer support and unusual documentation requests, which have led to unresolved claims. If you consider buying, check sizing guidance carefully (some items reportedly run small) and review the return policy and international shipping/return costs before purchase.

Overview & Key Metrics

Review count
10
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Some reviewers note prompt international shipping, but multiple reports describe poor handling of returns, billing issues and denied refunds.

💰

Value for money

Several customers cite unrecovered costs (return shipping, denied refunds) and refund disputes, reducing perceived value despite occasional affordability claims.

User experience

Website browsing and sizing guidance are praised by some, while others report frustrating order, delivery and return processes that hurt the experience.

🔧

Product quality

Many customers praise fabric, fit and durability of tees and knits, but there are repeated reports of defects, sizing issues and items failing after few washes.

📞

Communication

Multiple reviews describe slow, inconsistent or unhelpful customer service responses, requests for unusual proof (handwritten letters) and language barriers.

Overall experience

Overall impressions are mixed: product and fit praised by some, while many cite unresolved returns, delivery mistakes and poor customer support.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026

Anastasiya Bachmann service

Returned shoes were not refunded and seller stopped responding for weeks.

“I have neither my money nor the products.”

Dec 09, 2025 · trustpilot.com
Anastasiya Bachmann service

Returned shoes were not refunded and seller stopped responding for weeks.

“I have neither my money nor the products.”

Dec 09, 2025 · trustpilot.com
huibert de leede quality

T-shirt developed holes after about six washes and customer service blamed me.

“it is your own fault: you didn't was them well....”

Oct 01, 2025 · trustpilot.com
Andrea quality

Tees fit well and are high quality; Garde Cote III requires sizing up.

“I love the fit and quality of the Tees.”

Oct 01, 2025 · trustpilot.com
Rod
Oct 01, 2025 · trustpilot.com
Kelley Feb 20 service

Dress ran small and returns required self-paid shipping with little support.

“the problem is the lack of return support.”

Oct 01, 2025 · trustpilot.com
Y Yoshi communication

Package was delivered to wrong address and customer support demanded a handwritten letter.

“they delivered it to a completely different address to what I provided.”

Oct 01, 2025 · trustpilot.com
KL quality

Reviewer reports the product is high quality.

“Hight quality !”

Oct 01, 2025 · trustpilot.com
Katharina service

Returned items were deemed stained and refunds were withheld.

“some items had stains and will not be refunded.”

Oct 01, 2025 · trustpilot.com
Rodrick Armstrong 4/5

I recently had the pleasure of experiencing the products from Saint James, a French clothing brand specializing in maritime-inspired apparel. As someone who loves being near the ocean, their collection immediately caught my eye.

Upon visiting their website I discovered that they have an extensive selection for men, women, children and even babies. The clothes are not only stylish and functional but also made with high-quality materials which ensures you will get great wear out of them. This is particularly important if you want clothes that can withstand various outdoor activities.

What really stood out to me about Saint James was their commitment to craftsmanship and tradition - it shows in each item's quality details! From small embroidery touches on sweatshirts to classic striped shirts that never go out of style, there truly is something for everyone. Additionally, they detail how all pieces are crafted by using traditional techniques passed down over generations within their company.

Overall, I am extremely satisfied with my experience shopping at Saint James - everything from browsing their online site to receiving prompt international shipping was seamless (and quick!). If you're a fan of timeless style inspired by the sea then definitely make sure to check these guys out!

Nov 06, 2022 · Collected.reviews

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Saint James

Saint James is a French heritage clothing brand known for maritime‑inspired knitwear and classic Breton‑striped shirts. It sells apparel for men, women and children through boutiques and online channels and ships internationally. The label is commonly associated with traditional knitting techniques and wardrobe staples such as striped tees and sweaters.