Customer feedback for SALEDRESS is mixed. Many reviewers report good product quality, accurate sizing and low prices or free shipping, and several describe easy ordering and prompt responses. At the same time multiple customers report shipping delays, damaged packages, items not matching photos, and difficulties obtaining refunds (including refunds issued as store credit). If you are considering SALEDRESS, review the store’s shipping origin and return policy before ordering and consider trying a single item first to check fit and delivery timing.
Examples from available reviews (Dec 2021 – Feb 2026).
Website misrepresented items and shipping took much longer than promised.
“All items I received were not as pictured.”
Items were ill-fitting and refund was issued as store credit instead.
“The refund is in the form of a salesdress gift card not to your credit card.”
Order arrived correctly and clothes fit as requested; will buy again.
“my clothes fit me very well and the sizes were the same as I requested.”
Items were inexpensive, fit inconsistently but cleaned up well after washing.
“they came out looking like new!”
Service is mixed: some reviewers describe prompt help and successful shipping changes; others report long delivery times, damaged parcels and refund difficulties.
Multiple reviewers highlight low prices, sales and free shipping; a minority say refund or return practices reduced perceived value.
Ordering is often described as easy, but some customers report misleading pages, broken coupon links and deceptive site listings.
Many customers praise clothing quality and sizing accuracy; others report sizing inconsistencies, very short lengths, itchy material or items not as pictured.
Communication experiences vary: several reviewers note quick, helpful responses; several others report unresponsive support, nonworking contact numbers and offline chat.
Overall experiences range widely: many repeat buyers and satisfied customers, while a number of reviews describe delays, damaged orders and unresolved refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Sitejabber (13) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived after months and customer service was unhelpful.
“THIS COMPANY IS A SCAM!!!”
Received wrong items and customer service provided evasive, unsatisfactory responses.
“I received a tiny envelope package from Sale Dress, containing a pair of socks.”
Placed order and never received product or refund; support made excuses.
“tot op de dag van vandaag geen product ontvangen en geen geld terug”
Support responded quickly and order arrived within days.
“They responded QUICKLY!!!”
Customer service (Karl) was very responsive and resolved issues promptly.
“I had over the top customer service from a gentleman named Karl.”
Loves the products and found customer service helpful.
“I love the products.Customer service was very helpful”
Issue was resolved and everything is satisfactory.
“All is good and situation handled”
Clothing was nice and customer service was helpful.
“Very helpful and very nice clothing”
Website misrepresented items and shipping took much longer than promised.
“All items I received were not as pictured.”
Customer service was prompt and clothing fit true to size.
“Customer service is prompt.”
Company provided excellent customer service and good quality products.
“Saledress has demonstrated excellent customer service throughout the years”
Received wrong color dress and support did not provide a refund.
“Very disappointed I order a dress the color was not the correct color as described.”
Coupon link was bad and a text number appeared to be a scam.
“the text join yo 8334762590 is a a A scam They will steal information”
Items were ill-fitting and refund was issued as store credit instead.
“The refund is in the form of a salesdress gift card not to your credit card.”
Dress was beautiful but very short, enjoyed wearing it.
“The dress is beautiful, but very short.”
Reseller order never left China and carrier returned it to sender.
“the package didn’t even leave China yet FEDEX is using international priority shipping and already it returned back to sender ???”
Order arrived late and damaged; support number failed and refund delayed.
“I received my order late & extremely damaged.”
Ordering from the site was very easy.
“Very easy to order.”
Received quick response to change shipping and hope it arrives on time.
“So far I got a response write away, to change shipping to express, i hope it comes on time”
Quality exceeded expectations and I will order again soon.
“I love this site and the quality of the clothes.”
Good selection with reasonable sale prices and clear delivery details.
“Good selection and products were on sale”
Order arrived correctly and clothes fit as requested; will buy again.
“my clothes fit me very well and the sizes were the same as I requested.”
Dress fits perfectly but material is very itchy and lacks lining.
“the material is very itchy”
Loved the clothing and prices; became a new customer.
“Wonderful clothing amazing prices im now a new customer”
Shipping and handling were free.
“Free shipping and handling”
First-time shopper saw positive things about the company.
“This is my first time shopping with this company and I have seen some great things.”
Returns are extremely difficult and customer service is unresponsive.
“Just try returning something— they make it utterly impossible!”
Delighted with purchases; fast shipping and good prices.
“Fast shipping, great prices and wide selection”
Items arrived quickly in a week and the prices were reasonable.
“my items came so fast I ordered FIVE items and received them in a week!”
Package was stolen and the company refused to refund or replace it.
“My package was stolen and I was told they will not refund my money or send me a new one.”
Always pleased; clothes match description, shipping is fast, issues resolved quickly.
“The clothes are exactly as described, the shipping is fast, and they're quick to resolve any issues.”
Go-to store with great selection, accurate images, and fast shipping.
“SaleDress is my go-to online store for clothing”
Dress not received despite promised shipping time and support was vague.
“I ordered a dress on 12/20 and still have not received it”
Card was declined during purchase attempts and site location raised concerns.
“Company is located in Hong Kong.”
Finds the clothing beautiful and affordable, and clients like the quality.
“Beautiful affordable clothing.”
Alleges poor quality items, delayed shipping, and refusal to refund from China.
“Saledress is a horrible company (in China not USA) and fraudulent website.”
Sale dress had two different styles of clothing for $9.99 each, so I got two of them.
I am quite pleased with both.
The pants were a size small, but they fit like a medium, which is the size that I usually wear while shopping.
Because I ordered the black color, it does tend to get soiled quickly.
As a result of the top being a size medium and being quite elastic, it is also a little larger than what I would normally wear in a medium.
My solution was to wash both things together on the gentle cycle with cold water on the same day, then hang them to dry in my closet, and they came out looking like new!
Sizing was inconsistent and material felt cheap; returns were problematic.
“I could barely get my leg in it.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SALEDRESS is an online apparel retailer focusing on women's clothing such as dresses, tops, pants and jumpsuits. The site commonly features discounted and sale-priced items and ships orders to consumer addresses. People searching reviews about SALEDRESS typically want information on sizing accuracy, shipping times, return policies and product quality.