Customers describe two very different experiences: smooth orders with quick, helpful support and accurate deliveries, or repeated breakdowns in shipping, fulfillment, and returns. Many praise the fit, fast delivery, and responsive agents. Others report missing or incorrect items, refunds being denied, and returns that drag on or go nowhere. Reviews show a clear split between issues that get fixed and cases that stay unresolved.
Examples from available reviews (Dec 2021 – Mar 2026).
Order never arrived after months and customer service was unhelpful.
“THIS COMPANY IS A SCAM!!!”
Received wrong items and customer service provided evasive, unsatisfactory responses.
“I received a tiny envelope package from Sale Dress, containing a pair of socks.”
Customer service (Karl) was very responsive and resolved issues promptly.
“I had over the top customer service from a gentleman named Karl.”
Go-to store with great selection, accurate images, and fast shipping.
“SaleDress is my go-to online store for clothing”
Several reviewers mention fast, helpful support, often naming agents who fixed problems quickly. Many others describe support that goes silent, deliveries that never arrive, and refunds that get refused. Missing packages and wrong shipments often sit behind the harshest service feedback.
Some customers point to sale prices, free shipping, and being happy with what they received. A smaller group says they got the wrong, low-value items or only store credit instead of a refund, which hurt the value. Positive takes on value often come from repeat buyers.
Some reviewers found the site easy to use and ordering simple. Others report items that didn’t match photos, declined cards, or concerns about site details; these comments show up less often but include clear specifics. Checkout and tracking experiences differ across reviews.
Many buyers say the clothing matched the description, arrived as expected, and fit well. Others cite uneven sizing, cheap-feeling or itchy fabric, and items arriving damaged. In negative reviews, returns tied to fit or quality often turn into disputes.
Some reviewers praise quick replies about shipping changes and problem-solving. Others mention vague responses, suspicious texts, or coupon links that don’t work; these issues appear less often but are specific. People describe official contact channels as effective in positive cases and ineffective in negative ones.
Reviews are strongly split between very positive purchases and sharply negative cases tied to service or shipping. Happy customers highlight fast shipping, correct items, and helpful staff. Unhappy customers focus on lost packages, refused refunds, and hard-to-complete returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Sitejabber (13) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order never arrived after months and customer service was unhelpful.
“THIS COMPANY IS A SCAM!!!”
Received wrong items and customer service provided evasive, unsatisfactory responses.
“I received a tiny envelope package from Sale Dress, containing a pair of socks.”
Placed order and never received product or refund; support made excuses.
“tot op de dag van vandaag geen product ontvangen en geen geld terug”
Support responded quickly and order arrived within days.
“They responded QUICKLY!!!”
Customer service (Karl) was very responsive and resolved issues promptly.
“I had over the top customer service from a gentleman named Karl.”
Loves the products and found customer service helpful.
“I love the products.Customer service was very helpful”
Issue was resolved and everything is satisfactory.
“All is good and situation handled”
Clothing was nice and customer service was helpful.
“Very helpful and very nice clothing”
Website misrepresented items and shipping took much longer than promised.
“All items I received were not as pictured.”
Customer service was prompt and clothing fit true to size.
“Customer service is prompt.”
Company provided excellent customer service and good quality products.
“Saledress has demonstrated excellent customer service throughout the years”
Received wrong color dress and support did not provide a refund.
“Very disappointed I order a dress the color was not the correct color as described.”
Coupon link was bad and a text number appeared to be a scam.
“the text join yo 8334762590 is a a A scam They will steal information”
Items were ill-fitting and refund was issued as store credit instead.
“The refund is in the form of a salesdress gift card not to your credit card.”
Dress was beautiful but very short, enjoyed wearing it.
“The dress is beautiful, but very short.”
Reseller order never left China and carrier returned it to sender.
“the package didn’t even leave China yet FEDEX is using international priority shipping and already it returned back to sender ???”
Order arrived late and damaged; support number failed and refund delayed.
“I received my order late & extremely damaged.”
Ordering from the site was very easy.
“Very easy to order.”
Received quick response to change shipping and hope it arrives on time.
“So far I got a response write away, to change shipping to express, i hope it comes on time”
Quality exceeded expectations and I will order again soon.
“I love this site and the quality of the clothes.”
Good selection with reasonable sale prices and clear delivery details.
“Good selection and products were on sale”
Order arrived correctly and clothes fit as requested; will buy again.
“my clothes fit me very well and the sizes were the same as I requested.”
Dress fits perfectly but material is very itchy and lacks lining.
“the material is very itchy”
Loved the clothing and prices; became a new customer.
“Wonderful clothing amazing prices im now a new customer”
Shipping and handling were free.
“Free shipping and handling”
First-time shopper saw positive things about the company.
“This is my first time shopping with this company and I have seen some great things.”
Returns are extremely difficult and customer service is unresponsive.
“Just try returning something— they make it utterly impossible!”
Delighted with purchases; fast shipping and good prices.
“Fast shipping, great prices and wide selection”
Items arrived quickly in a week and the prices were reasonable.
“my items came so fast I ordered FIVE items and received them in a week!”
Package was stolen and the company refused to refund or replace it.
“My package was stolen and I was told they will not refund my money or send me a new one.”
Always pleased; clothes match description, shipping is fast, issues resolved quickly.
“The clothes are exactly as described, the shipping is fast, and they're quick to resolve any issues.”
Go-to store with great selection, accurate images, and fast shipping.
“SaleDress is my go-to online store for clothing”
Dress not received despite promised shipping time and support was vague.
“I ordered a dress on 12/20 and still have not received it”
Card was declined during purchase attempts and site location raised concerns.
“Company is located in Hong Kong.”
Finds the clothing beautiful and affordable, and clients like the quality.
“Beautiful affordable clothing.”
Alleges poor quality items, delayed shipping, and refusal to refund from China.
“Saledress is a horrible company (in China not USA) and fraudulent website.”
Sale dress had two different styles of clothing for $9.99 each, so I got two of them.
I am quite pleased with both.
The pants were a size small, but they fit like a medium, which is the size that I usually wear while shopping.
Because I ordered the black color, it does tend to get soiled quickly.
As a result of the top being a size medium and being quite elastic, it is also a little larger than what I would normally wear in a medium.
My solution was to wash both things together on the gentle cycle with cold water on the same day, then hang them to dry in my closet, and they came out looking like new!
Sizing was inconsistent and material felt cheap; returns were problematic.
“I could barely get my leg in it.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SALEDRESS runs an online store selling women’s clothing, with an emphasis on dresses and related categories. The site shows product listings with sizing details and prices for online purchase. Shoppers place orders through the website using standard online payment methods. It also posts shipping and return information and offers contact or support pages for customer questions.