The only review praises the mask’s construction and materials and describes customer support as professional. The order arrived later than expected. With just one review, these points can’t be generalized.
Examples from available reviews (Feb 2026).
Customer care was professional; masks arrived late but quality is excellent.
“The quality of the mask is top-notch.”
One review describes professional support that resolved the customer’s concern. It also notes a delayed delivery, pointing to a one-off logistics issue.
The review doesn’t mention price or value. With the feedback available, nothing can be concluded about value for money.
The reviewer reports being very happy with the product but disappointed by shipping timing. In this case, customer support seems to have helped address the shipping issue.
The review calls the mask quality excellent and compliments the materials and build. This positive take on the product appears only once.
The only communication described comes across as professional. The review doesn’t say how fast Samtone responded or which channels were used.
The reviewer reported high satisfaction even though the delivery was late. With only one review, broader trends in customer experience can’t be assessed.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
In the recent past, I entered into the mask business and more specifically the Kn95 mask. I went through different companies' profiles and I bumped on SAMTOME. I took enough time to research widely about them and finally contacted them. The customer care department was professional in handling my queries. I placed my order and I was promised it would be delivered as soon as possible. I was eagerly waiting to introduce the new product to my customers. Unfortunately, there were some delays. However, the parcel arrived after a few days and was in perfect condition. The quality of the mask is top-notch.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Samtone supplies face masks and related protective textile products. It sells both single-use and reusable masks to business and consumer customers. Samtone handles manufacturing, packaging, and distribution through retail and wholesale outlets. It also provides product specifications and basic customer support resources.