Customers often highlight solid product quality and fast delivery that arrives well packed. Many also praise the smooth online ordering and quick, helpful support when issues come up. Complaints most often mention late deliveries, missing or incorrect items, and customer support that can be slow or inflexible. Ratings show a clear split between very positive experiences and sharp negative incidents.
Examples from available reviews (Nov 2021 – Feb 2026).
Fantastic selection, fast delivery, and high-quality products overall.
“everything arrived exactly as described and beautifully made.”
Customer service promptly replaced a lost item within days.
“I received a replacement item within a matter of days.”
They sent the wrong doll and customer service response was appalling.
“sent the wrong doll”
Promised 3-5 business days, but shipment took much longer.
“They committed to delivery within 3-5 business days, 10 business days have passed”
Many reviews mention quick, helpful help, including replacement items sent out fast. Other customers describe poor outcomes such as refused refunds, incorrect fulfilment, and support that didn’t respond. The feedback shows both strong recoveries and problems left unresolved.
Many customers say prices feel fair and are happy with the value and design. A smaller group felt the value fell after bad service or return handling. Praise for compact, practical items appears more often than direct complaints about value.
Reviewers often describe the website as easy to use, ordering as straightforward, and the selection as wide. Positive reviews regularly mention sturdy packaging and good protection in transit. Some customers report delays and missing order updates that disrupted what they expected.
Most feedback praises the finish, durability, and the curated range. A few reviews mention faulty or dirty items, or products that didn’t work as expected. Quality praise outweighs defect reports, but defects still show up.
Many reviewers say delivery alerts arrived on time and tracking was clear. Others point to missing updates, late messages, and delivery windows that didn’t match what was promised. Strong communication sits alongside clear examples of information gaps.
Overall feedback trends positive on product quality, shipping, and ease of using the site. Strong negative accounts of wrong items, late deliveries, and difficult returns create a sharp contrast in outcomes. Reviews look polarised between happy shoppers and customers left with unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Quick, helpful response from Nicola to my enquiry.
“I had a very quick response from Nicola first thing this morning who was very helpful.”
They upgraded to guaranteed next-day delivery and fulfilled it.
“they would send next day delivery guaranteed rather than 48 hours and it certainly was delivered the next day!”
My first purchase at Scandiborn was sandals and I can’t fault it. The service was exceptional and the sandals were even better than I could have imagined. I have since
ordered 7/8 times with Scandiborn over the last 12 months and have had a great experience each time. All orders have been delivered on time and have arrived well packaged. The descriptions and photographs on the website are accurate and the products are just beautiful when they arrive. What amazing customer service. They were more helpful from start to finish. Could not recommend this company enough. Thank you for being so fantastic and helpful.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Scandiborn is an online retailer specialising in Scandinavian children’s products and toys. It sells through its own e-commerce site with product pages, images, and checkout. A fulfilment centre picks, packs, and ships orders via couriers with tracking. Support is handled by email and order-tracking updates. Listings focus on curated ranges and detailed product information.