Reviews show a clear pattern of recent customer concern around order fulfillment and responsiveness. Multiple reviewers report long processing times, delayed or partial deliveries, and difficulty obtaining timely answers or phone support. Some customers also describe billing disputes or being charged after cancelation, and a smaller number report product defects or inconsistent sizing. At the same time, at least one reviewer highlights strong design and craftsmanship. If you consider buying, confirm current stock and estimated ship dates, review payment protections, and weigh whether phone support or faster fulfillment from alternative retailers is important to you.
Examples from available reviews (Apr 2022 – Feb 2026).
Homewares were well crafted, timeless, and of outstanding quality.
“The design is timeless and the quality is outstanding”
Buying is risky with long shipping delays and poor customer support.
“Buying from this company is risky”
Duvet cover zipper stitching split and company refused replacement.
“the stitching around the zipper immediately split.”
They charged me after cancelling my order and then claimed I received merchandise.
“Then they charged me.”
Many reviewers report long fulfillment and shipping delays, orders left unprocessed for weeks or months and unexpected cancellations or refunds.
Several customers cite abrupt price changes, denied price-match requests, or refunds and credits that they view as insufficient relative to the purchase.
Reviewers describe a frustrating purchase process with unclear stock status and a checkout/ordering experience that can lack clear timelines or options.
Reports are mixed: some customers praise design and craftsmanship, while others report defects, sizing inconsistencies, or quality-control issues on textiles and rugs.
Most reviews describe slow or unresponsive support, no phone contact, templated email replies, and needing social-media follow-ups to get attention.
Recent reviews largely describe negative overall experiences driven by fulfillment, communication failures, billing and returns issues; one older review praises product design.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order processing stalled with only an online form and delayed response.
“There is no email or phone number to contact a customer service representative”
Order placed ten days ago with no delivery information or updates.
“I still have no idea when I'm going to receive it.”
Rugs had inconsistent sizes and orders experienced months-long delays.
“one of them was a full inch shorter in width than the other two.”
Paid for in-stock quilts that never shipped and customer service didn't cancel properly.
“they never handed the package off to REMOVEDto send”
Large order delayed for months until refunded, money held interest-free.
“they wouldn't be shipping it at all and would refund my money.”
Company enforces long processing times and refuses to expedite or cancel.
“Please note we are not able to expedite processing time.”
Received multiple defective lamps and customer service failed to address refund.
“sent three lamps that all had various levels of defects.”
Duvet cover zipper stitching split and company refused suitable replacement.
“the stitching around the zipper immediately split.”
Refund status stalled for months with repetitive automated responses.
“the status of your refund remains in process.”
Fixtures' LEDs failed within three years and company offered no remedy.
“both fixtures have burnt out”
I recently had the pleasure of purchasing some homewares from Schoolhouse and I must say, I was thoroughly impressed with their products. The design is timeless and the quality is outstanding, making them true modern American heirlooms.
One thing that stood out to me was how well crafted each item was. From the lighting fixtures to the hardware, everything seemed to be made with great care and attention to detail.
What's more, every single piece in their collection seems unique and one-of-a-kind which sets them apart from other home décor brands on the market today.
Overall, I found my shopping experience at Schoolhouse to be both pleasant and rewarding. Anyone looking for high-quality homeware should definitely check out this store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Schoolhouse Electric & Supply Co. is a retailer and maker of home goods, selling lighting, hardware, textiles, and decorative accessories through direct online channels and retail outlets. Consumers researching the brand commonly look for information about product craftsmanship, shipping and fulfillment policies, returns and warranties, and customer-service availability. Reviews can help verify build quality for fixtures and textiles, and identify potential issues with order processing, communication, or fulfillment before purchasing.