Customer feedback swings between standout one-on-one support and repeated fulfillment problems. Many shoppers describe quick, helpful replies from named agents who handled returns. Others report missing deliveries, refunds not paid, or support going silent. Product notes lean positive for blazers, boots, and jewelry, but turn negative when orders arrive damaged or never arrive.
Examples from available reviews (Jul 2020 – Mar 2026).
They provided extremely quick and attentive customer service.
“This was the absolute best customer service experience I’ve ever had”
Boots were well made and extremely comfortable.
“Incredible boots so well made and extremely comfortable”
They returned a damaged dress and still have not received a refund.
“I ordered a $400 dress for my rehearsal dinner and the item came damaged.”
Order never arrived and they have not refunded £200 after three months.
“3 months, £200, no product ever arrived, no refund or apology ever received.”
Several reviewers applaud specific agents for quick, professional help and for making returns easier. Some mention named staff who followed up promptly and solved issues. These positive service stories sit alongside reviews describing support conversations that were left hanging.
Some customers point to good prices and say they were happy with buys like blazers and jewelry. Others describe losing money through refunds that never arrived or orders that never showed up, which drags down the sense of value. Negative reviews repeatedly mention lost payments and large sums not reimbursed.
Complaints often center on late or missing shipments and the struggle to get a refund when nothing arrives. At least one reviewer liked the site design and found it easy to navigate, though that kind of feedback is rare. Several buyers also mention long gaps between ordering and delivery.
Many reviews call items well made, comfortable, and good-looking, with mentions of boots, blazers, dresses, and earrings. Fewer reviews say goods arrived damaged or poor quality and that refund attempts failed. Positive product comments often come with notes that returns were accepted.
Negative feedback frequently highlights replies that stop, unclear status updates, and refunds or partner payments that never get processed. A smaller group reports fast refunds or clear shipping updates from support. Overall, complaints about silence outweigh the positive notes.
Reviews range from repeat shoppers praising products and certain agents to customers who report missing items or lost money. Across the feedback, strong individual support interactions appear alongside recurring breakdowns in delivery and refunds. Results vary sharply depending on whether support follow-through happened.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Reviews (8) · Quotes shortened · As of: March 2026
Partnership ended without receiving payouts and vague communication.
“I have not received the payout for items that were already sold.”
Company quickly contacted and refunded when item was out of stock.
“i was refunded pretty fast.”
They received an inferior product and were denied a full refund.
“This is definitely a SCAM company!”
They returned a damaged dress and still have not received a refund.
“I ordered a $400 dress for my rehearsal dinner and the item came damaged.”
Customer awaiting a large refund and has not received responses.
“THEY WILL NOT REFUND YOU.”
Faulty item returned; promised refund never arrived and replies stopped.
“promised a refund within 21 business days (!).”
Partner brand did not receive payments and saw no communication.
“Seezona stopped remitting payments for items sold”
Order arrived two weeks late; customer service was helpful.
“My order arrived 2 weeks after I placed it.”
Earrings appeared cheap and could not be returned after opening.
“Earrings look surprisingly cheap for the cost”
Dress arrived in excellent condition and fit perfectly.
“The dress arrived last night in good condition”
Customer service promptly and professionally resolved a cap seal issue.
“they assisted me professionally and promently with a solution!”
Agent Agnes made the return seamless and repurchase easy.
“The agent Agnes made the return experience seamless”
They provided extremely quick and attentive customer service.
“This was the absolute best customer service experience I’ve ever had”
Customer still did not receive the item.
“Still don’t have it”
Their team was helpful, responsive, and handled everything smoothly.
“Seezona went above and beyond.”
Earrings were gorgeous, high quality, and shipped quickly.
“The earrings I got are gorgeous.”
High-quality blazer; returns honored and communications were pleasant.
“Beautiful high quality Blazer at a great price.”
Boots were well made and extremely comfortable.
“Incredible boots so well made and extremely comfortable”
Customer loves their second blazer from Seezona.
“My second blazer from Seezona”
Dress arrived timely and was high quality and well fitting.
“The item (dress) I ordered came in a reasonable timeframe.”
Agnes provided incredible and timely customer service.
“Agnes on the customer service was incredible-both through and timely with her responses!”
Agnus reassured customer with regular shipping updates.
“she reassured me on shipping updates regularly which I really appreciated.”
Customer found Seezona great and will return as a customer.
“Seezona is great.”
Earrings were gorgeous, high quality, and shipped quickly.
“The Earrings I got are gorgeous.”
Customer loved discovering brands and appreciated the quality and service.
“Love discovering new brands on Seezona.”
Excellent customer service and faster-than-expected delivery.
“Excellent customer service! I received my order way faster than expected”
Customer's prom dress was not shipped and they lost $300.
“I'm heartbroken and down 300 for a prom I don't even have a dress for.”
Order never arrived and they have not refunded £200 after three months.
“3 months, £200, no product ever arrived, no refund or apology ever received.”
No one responds and the website phone number appears fake.
“This is not a real company.”
Package marked delivered but never received, and company lied about filing a DHL claim.
“Untrustworthy site! A package was marked as delivered, I never received it.”
Jewelry was beautiful but delivery took much longer than expected.
“The jewelry was BEAUTIFUL, but it took FOREVER to arrive.”
Customer loved their recent dress purchase and will buy again.
“Ordered a dress from Jenesequa last week and I love it.”
Website was well designed and easy to navigate with fast delivery.
“A very well designed website. Easy to navigate and find what you are looking for.”
Reviewer appreciated the variety of original brands and designers.
“I was wondered to find a lot of new and non-ordinary brands on one site.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Seezona is an online fashion marketplace selling clothing, footwear, jewelry, and accessories from multiple brands and designers. The site shows category pages for items like dresses, blazers, boots, and earrings with photos, descriptions, and prices. Shoppers can browse collections, search and filter, add to cart, and check out using standard payment methods. Orders ship with tracking details, and customer support is available for returns and refunds.