Many reviewers say they were charged but never received their orders, and that messages to the company went unanswered. Several describe orders being canceled without notice, and the site’s contact details becoming unreachable after purchase. A small group reports good experiences, praising ring styles and appearance. Others say items didn’t match the listings, including duller colors or the wrong model version.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer never received their order.
“Never received my order”
Website disappeared after ordering; unable to contact company for months.
“Now web domain is gone.”
Received first-generation AirPods despite listing as second-generation and got no response for months.
“these are FIRST GENERATION Airpods”
Reviewer loves the vintage style rings and wide selection.
“I love the vintage style rings on the site.”
Many reviews describe orders that never arrived and refunds that didn’t come through after returns. Several customers say they had to get their money back through their bank or card provider. A smaller number describe an easy purchase and support that responded on time.
A common complaint is paying and receiving nothing. A few reviewers say jewelry that matched the photos felt like good value. Reviews often mention charge disputes as the main way to recover money.
Reviewers describe long waits, orders canceled without explanation, and support channels they couldn’t reach. A limited number say checkout went smoothly and they got helpful replies when buying rings. Multiple accounts also mention the site becoming unavailable after purchase as a direct obstacle.
Several reviews say products didn’t match the listings, including muted colors and the wrong product generation. Positive comments focus on jewelry that looked like the images and arrived as expected. Complaints repeatedly point to product specs being presented inaccurately.
Many customers report emails that got no reply, phone calls that weren’t answered, and missing order confirmations. Multiple reviewers say the domain or contact options stopped working after purchase. A few mention resolving the issue through a dispute after they couldn’t reach the company directly.
The reviews show a sharp split between many low ratings tied to non-delivery and a small number of high-rating purchases. Most negative accounts focus on orders not being fulfilled and no response from the company. Positive experiences are mostly limited to satisfaction with specific jewelry purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received jewelry colors much more muted than online photos, delivery options limited.
“When we received the item, the colors were much more muted.”
Customer never received their order.
“Never received my order”
Order never confirmed, no customer responses, charge disputed successfully.
“Didn't get a single response.”
Ordered items and received no customer service responses; feels scammed.
“Haven’t heard anything from their customer service .”
Company took payment, never sent product, and did not respond.
“took money and never sent product”
Paid for Dyson, never received item, website later disappeared.
“It was never received”
Website disappeared after ordering; unable to contact company for months.
“Now web domain is gone.”
Company kept return, did not issue refund and ignored emails.
“They just kept my return and didn't issue refund.”
Order charged but not delivered and company didn't respond to inquiries.
“I still haven’t received my order.”
Paid for item but never received it; emails were ignored.
“Purchased item and never received it even though paid for.”
Order canceled without notice and emails about status went unanswered.
“My order was canceled without notification.”
Order status unchanged, customer service unresponsive, then disputed charge.
“I did not receive a reply to any emails.”
Order long overdue and customer service unreachable by phone or email.
“they do not respond to emails.”
Ordered during Black Friday and still waiting; emails went unanswered.
“I'm still waiting for my vacuum.”
No customer service and no product delivered.
“ZERO CUSTOMER SERVICE AND NO PRODUCT.”
Ordered items never arrived and company didn't answer phone or emails.
“Never arrived.”
Order not received or refunded; no email responses.
“never received nor refunded.”
Item never received and emails and calls were ignored.
“Item was never received.”
Never received vacuum and had to get refund via credit card fraud department.
“never received it”
Charged immediately but never received merchandise; all contact attempts unanswered.
“it is impossible to reach a human being.”
Received first-generation AirPods despite listing as second-generation and got no response for months.
“these are FIRST GENERATION Airpods”
Reviewer loves the vintage style rings and wide selection.
“I love the vintage style rings on the site.”
I found the Seller Savings Direct website very user friendly with an excellent range of rings. Very happy with what we got, ordered two engagement rings and both were exactly as shown on the website. The customer care from making the purchase to receiving them was excellent, being updated at every stage from confirmation of the order, dispatch and delivery. The rings are incredible. So sparkly and just like the picture. There was a delay in customs but that has nothing to do with the company. Customer service was very helpful when I had questions. I had a great experience, can't wait to order again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Seller Savings Direct runs an online storefront that lists consumer products for sale. The site shows product pages with images and prices, and an online checkout that accepts electronic payments. The company handles orders and ships to customers through standard parcel carriers. The website lists email and phone options for order questions and returns. Seller Savings Direct also manages site content and promotional pricing on its e-commerce platform.