Many reviewers like the masks for fit, comfort, and lasting durability. Adjustable ear straps and metal nose bridges come up often as positives. A clear set of complaints centers on orders that never arrived and customer-service messages that went unanswered. Shipping and processing range from fast to delays lasting several weeks.
Examples from available reviews (Dec 2021 – Mar 2026).
Paid in September and received no goods or responses by November.
“I have registered it as a scam with my bank in the UK.”
Did not receive order and received no replies despite many emails.
“I did not receive my order and sent dozens of emails asking for help and received no response.”
Good quality, well-made masks with excellent shipping times.
“Good quality masks. Well made and very nice fitting.”
Reviewer prefers these masks and likes the adjustable ear straps.
“I especially like the adjustment in the ear straps.”
Reviews split between smooth fulfillment and slow handling. Several customers mention processing or shipping delays that pushed delivery back. Service problems show up, though less often than complaints about poor communication.
Many buyers point to durability and continued use after repeated washes. Comments about solid build quality and plans to repurchase suggest good value. For customers affected, non-delivery and unresolved refunds lower the value.
Reviewers regularly call out comfort features such as adjustable ear straps and effective nose pieces. Multiple people mention breathability and a soft feel during long wear. Most high-rated reviews include usability praise.
Many comments describe sturdy construction, appropriate thickness, and materials that hold up. Metal nose bridges and a stable fit stand out as strengths. A small number of reviews say they received the wrong item or a lower-quality version missing expected features.
Low-rated reviews repeatedly mention emails going unanswered and no response after purchase. Several customers say they got no reply after multiple attempts, and some took the issue to their banks. A minority of reviews describe support as helpful or quick.
Feedback on the masks is mostly positive for fit and durability, while after-sales experiences often read as negative. Reports of repeat purchases and quick delivery sit alongside complaints about unresolved orders and refunds. That mix leads to sharply divided overall experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Paid in September and received no goods or responses by November.
“I have registered it as a scam with my bank in the UK.”
Order took nearly two months and customer service ignored inquiries.
“NO response.”
Reviewer says these are the best reusable masks and would buy again.
“Best reusable masks I’ve found.”
Waited six weeks, received wrong low-quality masks and no company response.
“they don't have filter openings”
Product is good, but customer service ignored multiple emails about missing items.
“three emails to customer service over the course of two months went unanswered.”
Reviewer prefers these masks and likes the adjustable ear straps.
“I especially like the adjustment in the ear straps.”
Reviewer states the product is great.
“Great product!”
Good quality, well-made masks with excellent shipping times.
“Good quality masks. Well made and very nice fitting.”
Reviewer finds masks the best, comfortable, with effective nose piece.
“These are the best masks I’ve ever used!”
Masks are well made and durable; reviewer wishes filters were sold.
“I think the masks are well made and durable.”
Masks are soft, breathable, and hold up well over time.
“Soft on face and make easier to breathe.”
Good quality masks remained usable after daily laundering for staff.
“Good quality masks that last and last .”
Package did not arrive and the company did not respond.
“My package did not arrive and I was unable to get a response from anyone about it.”
Did not receive order and got no response about refund.
“Did not receive my order and was unable to get a response from the company about a refund.”
Fast delivery and excellent product quality on repeat purchase.
“Fast delivery, excellent quality.”
Reviewer says the masks were great during the COVID situation.
“These were great madks during the covid situation.”
Metal nose piece and mask thickness make reviewer feel protected.
“The metal portion at the top really help secure the mask.”
Masks have good adjustable fit and ideal thickness; shipped quickly.
“They have a good, adjustable fit, and they are just the right thickness.”
Did not receive order and received no replies despite many emails.
“I did not receive my order and sent dozens of emails asking for help and received no response.”
Product was excellent but order processing and shipping were delayed.
“There was a delay in processing the order as well as its shipment.”
I have placed a few orders with SendUsMasks and the quality of their masks is simply amazing. I have nothing but good things to say about their masks. They are made out of high-quality materials and they fit well. The customer service is also excellent- they are always willing to help and they respond quickly. I also love the fact that I can reuse the masks without having to wash them- they stay clean and free of bacteria. Overall, I am very happy with my experience with SendUsMasks and I highly recommend their products to anyone who is looking for a good-quality face mask. 5 stars all the way!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SendUsMasks is an online retailer focused on reusable face masks and related protective wear. Its website includes product details, sizing tips, and care instructions. Customers order online and pick from the available shipping options. The site takes standard payment methods and offers order tracking and return-policy information.