Reviews show a clear pattern: most customers who receive product praise mask quality, fit and durability. However, a significant number report fulfillment and communication problems, including long shipping times, missing packages, and unanswered emails. Several reviewers describe receiving wrong items or masks lacking expected features. If you prioritize mask construction and comfort, reviews are largely positive; if reliable shipping and responsive customer service are essential, the reviews indicate variability and risk. Consider payment protections and confirm shipping expectations before ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
Masks have good adjustable fit and ideal thickness; shipped quickly.
“They have a good, adjustable fit, and they are just the right thickness.”
Paid in September and received no goods or responses by November.
“I have registered it as a scam with my bank in the UK.”
Order took nearly two months and customer service ignored inquiries.
“NO response.”
Good quality masks remained usable after daily laundering for staff.
“Good quality masks that last and last .”
Delivery experiences are inconsistent: several reviewers report long delays or missing packages, while a smaller group notes timely shipment and good packaging.
Very few reviewers comment on price; one specifically described the masks as a reasonable value even at a higher price point.
Many users praise comfort, fit and reusability, but a substantial subset report ordering problems and poor post-purchase support.
Product quality is frequently described positively: reviewers commonly note sturdy construction, good fit and long-term durability.
Numerous reviewers report no replies to emails and unresponsive support; a few reviewers describe prompt, helpful responses.
Overall impressions split: many customers are satisfied with the masks themselves, while a noticeable group experienced shipping or support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Paid in September and received no goods or responses by November.
“I have registered it as a scam with my bank in the UK.”
Order took nearly two months and customer service ignored inquiries.
“NO response.”
Reviewer says these are the best reusable masks and would buy again.
“Best reusable masks I’ve found.”
Waited six weeks, received wrong low-quality masks and no company response.
“they don't have filter openings”
Product is good, but customer service ignored multiple emails about missing items.
“three emails to customer service over the course of two months went unanswered.”
Reviewer prefers these masks and likes the adjustable ear straps.
“I especially like the adjustment in the ear straps.”
Reviewer states the product is great.
“Great product!”
Good quality, well-made masks with excellent shipping times.
“Good quality masks. Well made and very nice fitting.”
Reviewer finds masks the best, comfortable, with effective nose piece.
“These are the best masks I’ve ever used!”
Masks are well made and durable; reviewer wishes filters were sold.
“I think the masks are well made and durable.”
Masks are soft, breathable, and hold up well over time.
“Soft on face and make easier to breathe.”
Good quality masks remained usable after daily laundering for staff.
“Good quality masks that last and last .”
Package did not arrive and the company did not respond.
“My package did not arrive and I was unable to get a response from anyone about it.”
Did not receive order and got no response about refund.
“Did not receive my order and was unable to get a response from the company about a refund.”
Fast delivery and excellent product quality on repeat purchase.
“Fast delivery, excellent quality.”
Reviewer says the masks were great during the COVID situation.
“These were great madks during the covid situation.”
Metal nose piece and mask thickness make reviewer feel protected.
“The metal portion at the top really help secure the mask.”
Masks have good adjustable fit and ideal thickness; shipped quickly.
“They have a good, adjustable fit, and they are just the right thickness.”
Did not receive order and received no replies despite many emails.
“I did not receive my order and sent dozens of emails asking for help and received no response.”
Product was excellent but order processing and shipping were delayed.
“There was a delay in processing the order as well as its shipment.”
I have placed a few orders with SendUsMasks and the quality of their masks is simply amazing. I have nothing but good things to say about their masks. They are made out of high-quality materials and they fit well. The customer service is also excellent- they are always willing to help and they respond quickly. I also love the fact that I can reuse the masks without having to wash them- they stay clean and free of bacteria. Overall, I am very happy with my experience with SendUsMasks and I highly recommend their products to anyone who is looking for a good-quality face mask. 5 stars all the way!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SendUsMasks is an online seller of reusable face masks. Consumers researching SendUsMasks typically look for independent feedback on product durability, fit, shipping reliability, customer support, and overall satisfaction.