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We Collect & Analyze Reviews

SendUsMasks
Experiences & Reviews

SendUsMasks is an online seller of reusable face masks. Consumers researching SendUsMasks typically look for independent feedback on product durability, fit, shipping reliability, customer support, and overall satisfaction.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 67%
Latest Review 28d
Overall Rating
3.5

Our Analysis

🎯

Service quality

Delivery experiences are inconsistent: several reviewers report long delays or missing packages, while a smaller group notes timely shipment and good packaging.

Share of mentions
14%
Weak
💰

Value for money

Very few reviewers comment on price; one specifically described the masks as a reasonable value even at a higher price point.

Share of mentions
1%
Mixed
⚡

User experience

Many users praise comfort, fit and reusability, but a substantial subset report ordering problems and poor post-purchase support.

Share of mentions
27%
Mixed
🔧

Product quality

Product quality is frequently described positively: reviewers commonly note sturdy construction, good fit and long-term durability.

Share of mentions
22%
Strong
📞

Communication

Numerous reviewers report no replies to emails and unresponsive support; a few reviewers describe prompt, helpful responses.

Share of mentions
10%
Weak
⭐

Overall experience

Overall impressions split: many customers are satisfied with the masks themselves, while a noticeable group experienced shipping or support failures.

Share of mentions
27%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
Angela Clayton
trustpilot.com Oct 01, 2025

SCAM, do not use!

I placed an order on the 4th September, paid in full. It's now November. I have heard nothing. I have contacted them on numerous occasions requesting...

S
Spirit299
trustpilot.com Oct 01, 2025

Horrible Experience

This was the second time I ordered from this company. The first one during the pandemic (July, 2020), I ordered and received my order within two weeks...

A
Alice Murray
trustpilot.com Oct 01, 2025

Best reusable masks I’ve found

Best reusable masks I’ve...

K
Kelli
trustpilot.com Oct 01, 2025

ZERO stars

I don't know who is writing the recent 5-star reviews. This company has become horrible. I waited six weeks for my order, while seven attempts to cont...

S
Scott
trustpilot.com Oct 01, 2025

Good value and quality, but no customer service

I like the masks and have ordered them multiple times. The pleating, ear loop adjustments, and nose bridge are similar to more expensive masks. Unfort...

P
Paul MacDonald
trustpilot.com Oct 01, 2025

Best of all

Best of all, masks! I especially li...

C
Carlos Mora
trustpilot.com Oct 01, 2025

Great product!

...

C
Cathy
trustpilot.com Oct 01, 2025

Nice quality

Good quality masks. Well made and very nice fitting...

K
Kelly
trustpilot.com Oct 01, 2025

Best masks I’ve ever used!

These are the best masks I’ve ever used! They are comfo...

J
James Wilson
trustpilot.com Oct 01, 2025

I think the masks are well made and…

I think the masks are well made and durable. I only wish you sold a f...

G
Georgina Schnubb
trustpilot.com Oct 01, 2025

These masks are great

These masks are great! Soft on face and make easier to breathe. I would have t...

J
Jon - Dura Tech / VitrXpert Pierrefonds
trustpilot.com Oct 01, 2025

Good quality masks that last and last

Good quality masks that last and last . We outfitted our entire staff (15 garage wor...

S
S S
trustpilot.com Oct 01, 2025

My package did not arrive

My package did not arrive and I was unabl...

A
Anonymous
trustpilot.com Oct 01, 2025

Did not receive my order and was unable…

Did not receive my order and was unable to ge...

J
Justin Kelly
trustpilot.com Oct 01, 2025

Fast delivery

Fast delivery, excellent...

K
Ken Paul
trustpilot.com Oct 01, 2025

Great masks

These were great madks du...

G
Giovanna
trustpilot.com Oct 01, 2025

I really love your masks.The metal…

I really love your masks.The metal portion at the top really help secure...

G
Ginger Robison
trustpilot.com Oct 01, 2025

Awesome Masks

These masks are awesome. They have a good, adjustable fit, and they are...

L
Lauren Keane
trustpilot.com Oct 01, 2025

did not receive/no response to emails

I did not receive my order and sent dozens of e...

C
CBW
trustpilot.com Oct 01, 2025

Great product but slower processing and shipping

This was my third purchase from SendUsMasks since the start of the pandemic. There was a...

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Conclusion

Reviews show a clear pattern: most customers who receive product praise mask quality, fit and durability. However, a significant number report fulfillment and communication problems, including long shipping times, missing packages, and unanswered emails. Several reviewers describe receiving wrong items or masks lacking expected features. If you prioritize mask construction and comfort, reviews are largely positive; if reliable shipping and responsive customer service are essential, the reviews indicate variability and risk. Consider payment protections and confirm shipping expectations before ordering.