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We Collect & Analyze Reviews

Senreve
Experiences & Reviews

Senreve is a contemporary luxury accessories brand selling handbags and leather goods primarily through its own online store and select retail partners. The brand positions itself toward professionals seeking structured, versatile bags that can transition between work and evening use. Consumers researching Senreve typically evaluate materials, construction, return policies, and customer support when comparing it to other premium bag makers.

Overview & Key Metrics

Reviews Analyzed 8
Positive Sentiment 25%
Latest Review 23d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Multiple reviewers report slow or unhelpful customer service, long repair/refund delays, and problems completing returns.

Share of mentions
18%
Weak
💰

Value for money

Several reviewers say items felt overpriced when defective or misrepresented; some customers described purchases as not worth the cost.

Share of mentions
15%
Weak
⚡

User experience

Some buyers praise style and daily usability; others report ordering problems, website glitches, and delayed or partial shipments.

Share of mentions
9%
Mixed
🔧

Product quality

Some reviews praise high-end materials and finish, but multiple reports note defects, color mismatches, and misleading product descriptions.

Share of mentions
15%
Weak
📞

Communication

Many customers report ignored emails, slow replies, deleted reviews, and poor responsiveness from client services and concierge teams.

Share of mentions
18%
Weak
⭐

Overall experience

A majority of recent reviews describe unresolved refunds, service failures, and dissatisfaction; a minority report positive, high-quality purchases.

Share of mentions
24%
Weak

View all 8 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 8 reviews

All Customer Reviews

Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025

U
Unhappy Customer
trustpilot.com Oct 01, 2025

Beware if you post a negative review and if you are buying imperfect bags

Beware if you post a negative review. They either delete or won't post it. I read a negative review for their Handbag Revival (Perfectly Imperfect) ba...

M
Miryana Stancheva
trustpilot.com Oct 01, 2025

I would give no star if i could!

I would give no star if i could! They sell used products labelled as “gently handled”, no returns accepted and they ghost you per email. In EU that is...

A
Alina
trustpilot.com Oct 01, 2025

This is so disappointing

This is so disappointing It’s my second time buying from them and the first time was fine ,but now it’s horrible I have ordered a bag and 2 wallets on...

c
customer
trustpilot.com Oct 01, 2025

I bought three bags from them

I bought three bags from them. Mini Maestra, Midi Maestra and Alunna. The bags arrived quickly, well packaged, the quality is v...

C
Connie Yuan
trustpilot.com Oct 01, 2025

BUYER BEWARE. Horrible customer service

BUYER BEWARE. This company's customer service has really gone down hill recently. I own two bags from Senreve - one Maestra and one Aria. Recently, I...

M
Matthew L
trustpilot.com Oct 01, 2025

refund issue

I purchased the mini barrel bag in pebbled cream gold on November 22, 2022 (Order #116483), received it on November 28th, and returned it on November...

M
Miriam S
trustpilot.com Oct 01, 2025

DO NOT BUY THIS BAG!

SOOOO DISAPPOINTED! Bought a Vegan Bag from the Handbag Revival Sale and it is not a VEGAN bag, bad advertising. It is PU and not at all sustainable a...

M
Milka B
Collected.reviews Nov 12, 2021

Aria Belt Bag

I was looking for a sophisticated waist bag that was small and classy looking but large enough to carry my phone and a lip product for a night out on the town and I was NOT disappointed! I absolutely love the high end look and feel of this Aria belt bag. I received so many compliments. Since then it has been my favorite not having to deal with the purse on my shoulder or under my arm while dancing. I don’t mind the limited space cuz I only want to be carrying a few items anyway. Overall, if you are looking for a dressy fanny pack and are okay with not carrying much, I would get it.

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Conclusion

Review content shows a clear split: several customers praise Senreve bags for style and construction, while many recent reviews describe problems with customer service, refunds, and product inconsistencies. Specific reported issues include delayed or missing refunds, slow or incorrect repair/replacement handling, and complaints about imperfect or misdescribed items. If you are considering a purchase, factor in return and customer-service risk: keep order and shipping records, inspect items on receipt, and confirm return rights with your payment provider. Balancing reported product positives with repeated service complaints can help set expectations before buying.