Review content shows a clear split: several customers praise Senreve bags for style and construction, while many recent reviews describe problems with customer service, refunds, and product inconsistencies. Specific reported issues include delayed or missing refunds, slow or incorrect repair/replacement handling, and complaints about imperfect or misdescribed items. If you are considering a purchase, factor in return and customer-service risk: keep order and shipping records, inspect items on receipt, and confirm return rights with your payment provider. Balancing reported product positives with repeated service complaints can help set expectations before buying.
Examples from available reviews (Nov 2021 – Feb 2026).
Received three well-packaged, high-quality bags that arrived quickly.
“The bags arrived quickly, well packaged, the quality is very high”
Small, classy belt bag met expectations and was convenient.
“I absolutely love the high end look and feel of this Aria belt bag.”
Returned items but never received refund and received no replies.
“they completely ignored my emails”
Received a Mini Maestra with mismatched colors and defects.
“it came with two different color shades for the body and strap.”
Multiple reviewers report slow or unhelpful customer service, long repair/refund delays, and problems completing returns.
Several reviewers say items felt overpriced when defective or misrepresented; some customers described purchases as not worth the cost.
Some buyers praise style and daily usability; others report ordering problems, website glitches, and delayed or partial shipments.
Some reviews praise high-end materials and finish, but multiple reports note defects, color mismatches, and misleading product descriptions.
Many customers report ignored emails, slow replies, deleted reviews, and poor responsiveness from client services and concierge teams.
A majority of recent reviews describe unresolved refunds, service failures, and dissatisfaction; a minority report positive, high-quality purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Was denied an exchange because the Midi Maestra was final sale.
“the Midi was a Final Sale and we don't accept exchanges.”
Received a Mini Maestra with mismatched colors and defects.
“it came with two different color shades for the body and strap.”
Seller sold 'gently handled' items and refused returns, ignoring emails.
“They sell used products labelled as “gently handled””
Ordered items for Christmas; one item went out of stock and seller stopped responding.
“No update since!!!! So unprofessional and disappointing”
Received three well-packaged, high-quality bags that arrived quickly.
“The bags arrived quickly, well packaged, the quality is very high”
Replacement strap took two months and arrived in the wrong color.
“After 2 months, they sent me the WRONG COLOR strap.”
Returned items but never received refund and received no replies.
“they completely ignored my emails”
Purchased 'Vegan' bag that was actually PU and not vegan.
“it is not a VEGAN bag, bad advertising.”
I was looking for a sophisticated waist bag that was small and classy looking but large enough to carry my phone and a lip product for a night out on the town and I was NOT disappointed! I absolutely love the high end look and feel of this Aria belt bag. I received so many compliments. Since then it has been my favorite not having to deal with the purse on my shoulder or under my arm while dancing. I don’t mind the limited space cuz I only want to be carrying a few items anyway. Overall, if you are looking for a dressy fanny pack and are okay with not carrying much, I would get it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Senreve is a contemporary luxury accessories brand selling handbags and leather goods primarily through its own online store and select retail partners. The brand positions itself toward professionals seeking structured, versatile bags that can transition between work and evening use. Consumers researching Senreve typically evaluate materials, construction, return policies, and customer support when comparing it to other premium bag makers.