Reviews Analyzed
21
We Collect & Analyze Reviews
Shapellx
Experiences & Reviews
Shapellx is an online brand and retailer of women’s shapewear, waist trainers and body-sculpting undergarments sold through its e-commerce site. The brand offers multiple garment types (waist trainers, shorts, bras and bodysuits) and maintains customer support and a returns/exchange policy for online orders. Consumers researching Shapellx typically look for fit, sizing guidance, shipping times and customer-service responsiveness.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
26d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report fast shipping, quick responses and efficient exchanges; a smaller number reported missing shipments or return-processing failures.
Share of mentions
Strong
16%
💰
Value for money
Very few reviews address price directly; some mention budgeting or reward-program questions, giving limited and mixed signals about value.
Share of mentions
Mixed
3%
⚡
User experience
Many users describe comfort, ease of putting garments on and garments staying in place; sizing mismatches are the main negative comment.
Share of mentions
Strong
19%
🔧
Product quality
The majority praise material, contouring and functionality (e.g., no rolling, breathable fabric); a few report inconsistencies with advertised fit or look.
Share of mentions
Strong
21%
📞
Communication
Multiple reviews highlight prompt email replies and named agents; isolated reports describe non-working return QR codes or unanswered phone queries.
Share of mentions
Strong
12%
⭐
Overall experience
Most reviewers report positive overall outcomes and repeat purchases; a minority experienced unresolved returns or missing shipments.
Share of mentions
Strong
29%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Fast delivery quick response…
"Fast delivery quick response turnaround. Shapew..."
Diondra Jefferson
Trustpilot
Oct 01, 2025
Featured for: fast delivery and product praise
Difficulty returning.
"I will only change my stars if you stop playing games and send me a QR Code that works. The first..."
Diane Deininger
Trustpilot
Oct 01, 2025
Featured for: return QR code failure complaint
Almost 5 Stars
"Emily was knowlegeable about the process and efficient. She suggested that I keep my original purchase free of charge and promptly emailed me back whe..."
leslielbruceyahoo.com
Trustpilot
Oct 01, 2025
Featured for: mixed service praise and complaints
NeoSweat® Double Power Waist Trainer
"I have tried other waist trainers and this one is the best I have ever had. It works! The girl on the left side of me at work wears this brand, so I thought why not give it a try and it's great! I ordered the waist trainer on October 16th and received it on the 18th . I needed to lose as much weight as possible before my wedding.(Wanted to fit me perfectly). I started wearing the waist trainer right away and didn't take it off except to shower. The first thing I noticed was how comfortable it was. It wasn't too tight or too loose and stayed in place, even when doing squats! My results were amazing! I got my body back in just a month."
Ruby Waylon
Collected.reviews
Dec 15, 2021
Featured for: product performance and shipping praised
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
RITA AGYEIWAA BOATENG
trustpilot.com
Oct 01, 2025
Excellent
Extremely perfect just didn't order the exact size for my...
R
Roxana Littlejohn
trustpilot.com
Oct 01, 2025
My expectations about the shape wear
Hello, I want to first start of saying I love your product. I like the fact I put on the shape wear and I have my sexy back. I love how neat and sexy...
G
Ginette Yavo
trustpilot.com
Oct 01, 2025
I’d like to give special recognition to…
I’d like to give special recognition to Ophelia from customer service. She handl...
V
Valued Wix User
trustpilot.com
Oct 01, 2025
Love how it fits
Love how it fits. Not hard to put...
J
Joyce Higgs
trustpilot.com
Oct 01, 2025
I received my undergarment and a timely…
I received my undergarment and a timely fashion, which was great. It fit very well but I think I probably should’ve gone up one size so it fit...
D
Diondra Jefferson
trustpilot.com
Oct 01, 2025
Fast delivery quick response…
Fast delivery quick response turnaround. Shapew...
H
H.Pol
trustpilot.com
Oct 01, 2025
Quick response
Wow- I ordered the high waisted mid thigh shorts and was a bit to big. I emailed shapellx and received a...
B
Bittersweet
trustpilot.com
Oct 01, 2025
NO UNDERWIRE
Love wearing br...
D
Diane Deininger
trustpilot.com
Oct 01, 2025
Difficulty returning.
I will only change my stars if you stop playing games and send me a QR Code that works. The first...
p
patsy harper
trustpilot.com
Oct 01, 2025
I’ve order 2 going on 3 shapeex and…
I’ve order 2 going on 3 shapeex and they don’t fit I’m furious I’ve order different sizes and it’s not what it appears to be when advertised o put the...
S
Sandra jackson Dent
trustpilot.com
Oct 01, 2025
Love love love the smooth contouring of…
Love love love the smooth contou...
G
Gisele Gunby
trustpilot.com
Oct 01, 2025
I received my first purchase
I received my first purchase. It wa...
S
Sandra Wilson
trustpilot.com
Oct 01, 2025
I never received my order and I want a…
I never received my order and I wa...
T
Tee
trustpilot.com
Oct 01, 2025
The Customer Service Team!
...
l
leslielbruceyahoo.com
trustpilot.com
Oct 01, 2025
Almost 5 Stars
Emily was knowlegeable about the process and efficient. She suggested that I keep my original purchase free of charge and promptly emailed me back whe...
S
Sandra Angulo
trustpilot.com
Oct 01, 2025
I order the large size but it fits a…
I order the large size but it fits a...
M
Margo
trustpilot.com
Oct 01, 2025
I love the return exchange policy which…
I love the return exchange policy which is a relief from the hassle of mailing back...
T
Tawna Smith
trustpilot.com
Oct 01, 2025
Easy ordering
Easy ordering, fast shipping. The item was very comfortable but I should have sized up. When I contacted...
N
Natanzia St Rose
trustpilot.com
Oct 01, 2025
Was a bit unsure at first but after I…
Was a bit unsure at first but after I received my purchase I’m...
E
Erica Gadsden
trustpilot.com
Oct 01, 2025
BUY IT NOW!!
It definitely exceeded my expectations and is VERY comfortable. I was lookin...
Conclusion
Reviews show consistent praise for Shapellx garments’ comfort, contouring and prompt email support, with several customers noting fast shipping and helpful agents by name. Recurrent issues are sizing mismatches and a small number of problems with returns (including a non-working QR code) or missing shipments. If considering a purchase, check sizing guidance closely and retain order and return emails; contacting support by email appears to produce the fastest responses. These reviews suggest solid product satisfaction for many shoppers alongside occasional service or return hiccups to be aware of.