Reviews show consistent praise for Shapellx garments’ comfort, contouring and prompt email support, with several customers noting fast shipping and helpful agents by name. Recurrent issues are sizing mismatches and a small number of problems with returns (including a non-working QR code) or missing shipments. If considering a purchase, check sizing guidance closely and retain order and return emails; contacting support by email appears to produce the fastest responses. These reviews suggest solid product satisfaction for many shoppers alongside occasional service or return hiccups to be aware of.
Examples from available reviews (Dec 2021 – Feb 2026).
Fast delivery and responsive service; product met expectations.
“Shapewear does exactly as it says.”
Reviewer couldn't complete the return due to non-working QR codes.
“send me a QR Code that works.”
Agent Emily was helpful but communication and returns had issues.
“Emily was knowlegeable about the process and efficient.”
The waist trainer was comfortable, effective, and arrived promptly.
“I have tried other waist trainers and this one is the best I have ever had.”
Most reviewers report fast shipping, quick responses and efficient exchanges; a smaller number reported missing shipments or return-processing failures.
Very few reviews address price directly; some mention budgeting or reward-program questions, giving limited and mixed signals about value.
Many users describe comfort, ease of putting garments on and garments staying in place; sizing mismatches are the main negative comment.
The majority praise material, contouring and functionality (e.g., no rolling, breathable fabric); a few report inconsistencies with advertised fit or look.
Multiple reviews highlight prompt email replies and named agents; isolated reports describe non-working return QR codes or unanswered phone queries.
Most reviewers report positive overall outcomes and repeat purchases; a minority experienced unresolved returns or missing shipments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Garment fits excellently, is comfortable, and looks great.
“EXCELLENT FIT, COMFORTABLE, AND LOOKS GREAT!!!!!!”
Reviewer says return process was long and refund delayed.
“The return process is absurd.”
Order delivered to wrong address and company didn't help.
“I haven't received my order. It was delivered to the wrong address and no one at Shapellx will help me.”
Swimsuit fits nicely but padding and seam visibility require fixes.
“the cup padding, it is giant (3’ diameter) and very noticeable”
Products are seamless, good quality, and contour to body frame.
“Very good quality and the only shape-wear that contours to my body frame.”
Reviewer reports the product was extremely small.
“Extremely small.”
Timely delivery with daily shipment updates; product as advertised.
“Timely in delivery.”
Reviewer still hasn't received their order.
“I still have not received my order.”
Company responded quickly and helped reviewer get the right fit.
“they responded quickly and help me to get exactly what I needed.”
Reviewer praises customer service, product, and timely delivery.
“Great customer service, great product, and timely delivery.”
Bras fit perfectly and were received quickly.
“I love the bras I got they fit perfectly .”
Customer service hasn't replied to exchange requests despite ticket.
“Customer Service does not reply to exchange.”
Item was cute but too small and not suitable for reviewer.
“Cute but not for me and too small”
Two bodysuits ripped after one wear; reviewer highly disappointed.
“My two body suits already ripped after one wear. Highly disappointed.”
Customer service quickly contacted reviewer and offered exchange solution.
“The customer service is amazing!”
Order never received and company hasn't responded to outreach.
“Never received,reached out and still waiting on response”
Swimsuit fit perfectly and made reviewer look slimmer.
“It fit me perfectly and made me look slimmer.”
Great browsing experience, easy ordering, and well-made product.
“there is no rolling up, the shape wear stays put.. I definitely recommend”
Reviewer loves the jumpsuit and its flattering appearance.
“Love my Jumpsuit and how it made me look”
Leggings ripped during use, though reviewer otherwise loves the fit.
“My leggings ripped”
Product was perfect but wrong size; will repurchase later.
“Extremely perfect just didn't order the exact size for my body.”
Reviewer loves the product's fit and breathable material; company offered exchange.
“I love your product. I like the fact I put on the shape wear and I have my sexy back.”
Customer service rep Ophelia handled the issue professionally and efficiently.
“She handled my issue with professionalism, care, and efficiency”
Garment fits well and is easy to put on, but sizing was large.
“Love how it fits.”
Order arrived timely and fit well, though size could be larger.
“I received my undergarment and a timely fashion, which was great.”
Fast delivery and responsive service; product met expectations.
“Shapewear does exactly as it says.”
Customer service responded within 24 hours and is resolving sizing issue.
“I emailed shapellx and received a response in less than 24 hours.”
Reviewer likes the bra without underwire for comfort.
“Love wearing bra w/o underwire.”
Reviewer couldn't complete the return due to non-working QR codes.
“send me a QR Code that works.”
Multiple orders didn't fit as advertised, causing reviewer frustration.
“they don’t fit I’m furious”
Garment provides smooth contouring and reviewer loves it.
“Love love love the smooth contouring of my body with this garment”
First purchase was a hit; reviewer plans to buy more.
“I received my first purchase. It was a hit.”
Order not received; reviewer requests refund or reship.
“I never received my order and I want a refund or reship my order pls”
Reviewer mentions the customer service team.
“The Customer Service Team!”
Agent Emily was helpful but communication and returns had issues.
“Emily was knowlegeable about the process and efficient.”
Large size fit was loose and didn't match expected sizing.
“I order the large size but it fits a little loose, its not the true size”
Reviewer appreciates the return/exchange policy and quick customer service.
“I love the return exchange policy”
Easy ordering and fast shipping; customer service responded promptly.
“Easy ordering, fast shipping.”
Initially unsure, reviewer became a fan and will purchase more.
“I’m definitely all in !”
Product exceeded expectations, comfortable, and stayed in place all day.
“It definitely exceeded my expectations and is VERY comfortable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shapellx is an online brand and retailer of women’s shapewear, waist trainers and body-sculpting undergarments sold through its e-commerce site. The brand offers multiple garment types (waist trainers, shorts, bras and bodysuits) and maintains customer support and a returns/exchange policy for online orders. Consumers researching Shapellx typically look for fit, sizing guidance, shipping times and customer-service responsiveness.