The single available review describes a failed delivery, no refund, and slow customer service responsiveness. For consumers researching Shine Marketplace, that review flags potential risks around order fulfillment and post-purchase support. Before buying, check seller ratings, shipping timelines, and the platform’s refund policies; prefer payment methods offering purchase protection. Keep records of order confirmations and all communications if you need to dispute a charge or request a refund.
Examples from available reviews (Dec 2021 – Feb 2026).
Item never arrived and customer service failed to refund.
“The product never arrived and I never received a refund.”
Review cites slow or unresponsive customer service, with a month-long wait for a reply and no satisfactory resolution for the missing order.
Reviewer reports no product received and no refund, concluding the purchase lacked value and would not use the site again.
Buying and post-purchase experience described as very poor: order not delivered and repeated unsuccessful attempts to resolve the issue.
Problem relates to non-delivery rather than item condition: the ordered sports bra never arrived and there was no refund.
Multiple emails went unanswered for weeks; final reply claimed the item was mailed despite no delivery, indicating unreliable communication.
Overall negative impression: missing order, lack of refund, lengthy delays in responses, and strong dissatisfaction with the platform.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order marked delivered and signed but never arrived.
“it never arrived and was not signed for.”
Order never arrived, no refund or correspondence for six weeks.
“no refund no pk no correspondence”
Charged four times advertised price and communication then stopped.
“they took £159.80 from my card immediately.”
Tracking showed delivered and signed but order never received.
“apparently it had been delivered and I had signed for it.”
Tracking showed delivered and signed, but parcel not received.
“It was not delivered and signed for by me!”
Order showed delivered and signed but was not received and replies stopped.
“my order has been delivered and signed for, it hadn’t!”
Paid an outrageous amount and felt scammed by slimming gummies purchase.
“they just take your money”
Company traded under multiple names and requested extra shipping fees.
“they seem to be trading under different names”
Parcel not received and only automated responses despite inquiries.
“I emailed but it’s an automated service that replies .”
Live chat resolved tracking issues; awaiting product review.
“after contacting live chat everything was explained and sorted.”
Advert showed cheaper bundle but invoiced at much higher price; bank advised fraud report.
“I was invoiced by Outlet-Herbal-Nutrient for £199.75”
Reviewer reports fraud and misrepresented email causing a £119.85 charge.
“This company is a fraud.”
Reviewer praises the price and fast delivery.
“Great price and delivery thank you”
Purchased after fake referral and received no refund or response.
“I've now emailed them twice and got no response!”
Company charged £119.85 despite cancellation; bank later refunded.
“they had taken £119.85 from my bank.”
No product received, tracking unavailable, and contact unclear.
“No product, tracking unavailable”
Ordered ten weeks ago with no delivery; refund requests stalled at customs.
“my order is held at customs.”
Item not received after eight weeks and refund withheld until return.
“Item not received 8 weeks on.”
Advert claimed cheap bundle but reviewer was charged £159 and seeks refund.
“requested 159.00 from my bank this morning !”
Tracking disappeared, live chat arranged refund, and money was returned.
“they were very good at sorting it out”
I have done a bunch of businesses online for many years but my experience at Shine Marketplace was the worst ever. I don't know how they are still in business. I found a sports bra on their website and decided to buy it. The product never arrived and I never received a refund. I emailed them a few times and after a month of trying to get in contact with their customer service I finally got a response. They told me "it was in the mail". It never even arrived at my house. I would not use this site again even if it was free!
1 out of 10
Very poor!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shine Marketplace is an online retail marketplace where third-party sellers list consumer goods such as apparel and accessories. As with many marketplaces, product selection, shipping, and return policies can vary by seller; buyers should review seller ratings, shipping terms, and refund procedures before purchasing.