Many reviewers say their orders never arrived even though the tracking shows delivered with a signature. Several customers report surprise or higher-than-expected card charges. A small number mention timely delivery and helpful live chat. Reports on refunds and seller replies are mixed.
Examples from available reviews (Dec 2021 – Mar 2026).
Order marked delivered and signed but never arrived.
“it never arrived and was not signed for.”
Charged four times advertised price and communication then stopped.
“they took £159.80 from my card immediately.”
Live chat resolved tracking issues; awaiting product review.
“after contacting live chat everything was explained and sorted.”
Reviewer praises the price and fast delivery.
“Great price and delivery thank you”
Reviewers often report parcels that never arrived even though the status shows delivered with a signature. Many describe long delays, orders said to be stuck in customs, and refunds that did not move forward. Some customers turned to their bank to get their money back.
Many reviews mention charges above the advertised price or unexpected debits. Several customers say they felt scammed and asked for refunds. A few comments point to low prices and fast delivery, but they are rare.
Some reviewers say their purchase appeared under different seller names or followed suspicious referral links. Complaints often mention automated email replies and questions that went unanswered. A few shoppers say live chat explained their orders and fixed the problem.
Most reviews do not discuss product performance because buyers report non-delivery or reversed payments. A small number praise on-time delivery and acceptable pricing. Very few describe product condition or how well it worked.
Many reviewers say support did not respond and sent only automated messages. A smaller group reports live-chat conversations that led to clear answers and refunds. People often had to follow up more than once to get a result.
Most reviews focus on failed deliveries and billing disputes. A few positive notes mention quick delivery and helpful chat support. Overall, frequent complaint themes sit alongside scattered satisfactory experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order marked delivered and signed but never arrived.
“it never arrived and was not signed for.”
Order never arrived, no refund or correspondence for six weeks.
“no refund no pk no correspondence”
Charged four times advertised price and communication then stopped.
“they took £159.80 from my card immediately.”
Tracking showed delivered and signed but order never received.
“apparently it had been delivered and I had signed for it.”
Tracking showed delivered and signed, but parcel not received.
“It was not delivered and signed for by me!”
Order showed delivered and signed but was not received and replies stopped.
“my order has been delivered and signed for, it hadn’t!”
Paid an outrageous amount and felt scammed by slimming gummies purchase.
“they just take your money”
Company traded under multiple names and requested extra shipping fees.
“they seem to be trading under different names”
Parcel not received and only automated responses despite inquiries.
“I emailed but it’s an automated service that replies .”
Live chat resolved tracking issues; awaiting product review.
“after contacting live chat everything was explained and sorted.”
Advert showed cheaper bundle but invoiced at much higher price; bank advised fraud report.
“I was invoiced by Outlet-Herbal-Nutrient for £199.75”
Reviewer reports fraud and misrepresented email causing a £119.85 charge.
“This company is a fraud.”
Reviewer praises the price and fast delivery.
“Great price and delivery thank you”
Purchased after fake referral and received no refund or response.
“I've now emailed them twice and got no response!”
Company charged £119.85 despite cancellation; bank later refunded.
“they had taken £119.85 from my bank.”
No product received, tracking unavailable, and contact unclear.
“No product, tracking unavailable”
Ordered ten weeks ago with no delivery; refund requests stalled at customs.
“my order is held at customs.”
Item not received after eight weeks and refund withheld until return.
“Item not received 8 weeks on.”
Advert claimed cheap bundle but reviewer was charged £159 and seeks refund.
“requested 159.00 from my bank this morning !”
Tracking disappeared, live chat arranged refund, and money was returned.
“they were very good at sorting it out”
I have done a bunch of businesses online for many years but my experience at Shine Marketplace was the worst ever. I don't know how they are still in business. I found a sports bra on their website and decided to buy it. The product never arrived and I never received a refund. I emailed them a few times and after a month of trying to get in contact with their customer service I finally got a response. They told me "it was in the mail". It never even arrived at my house. I would not use this site again even if it was free!
1 out of 10
Very poor!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shine Marketplace is an online marketplace where multiple sellers list products and customers buy through the site. Product pages show images, pricing, and shipping details. The platform takes online payments and posts seller terms plus return and shipping policies. Customers can contact support by email or live chat and use the FAQs for order help.