Reviewers often praise low prices, easy ordering, and items arriving in good condition. Many mention fast shipping and helpful on-air hosts. Others report items that look different than shown, damaged gemstones, and billing or return disputes that were not resolved. Several reviewers also describe missing deliveries or unhelpful support responses.
Examples from available reviews (Feb 2023 – Mar 2026).
Reviewer praised great customer service and liked items sold.
“Great customer service!!!!!”
Pendant's druzy looked different than shown and had visible flaws.
“It looked Nothing Like the One The Host Showed on air.”
Customer says bill shows four payments but company claims only two.
“Paid 4 installments. They claim only 2. My bank statement shows 4 payments”
Package was stolen after delivery and Shop LC refused to reimburse or suspend payments.
“The package was stolen by a random Thief roaming the hallway and picking up small packages or soft packages and stowing them in his large back-box pack.”
Many reviews highlight fast shipping, quick processing, and easy returns. Another group describes returns being refused, calls dropping, and repeated product problems that customer service did not fix. Experiences range from smooth orders to complaints that never got resolved.
Customers regularly point to low prices, auction deals, and quality that feels good for the cost. Some mention slower shipping than major online marketplaces but still prefer the savings. A few reviews specifically note competitive pricing paired with solid merchandise.
Many reviewers say ordering is simple on both desktop and mobile, and they enjoy interacting with the live hosts. Several customers describe coming back often and using daily or promotional deals. A smaller set mentions long delivery times that lowered satisfaction.
Multiple reviews say products match the descriptions and arrive in good condition. Others document issues such as color differences, visible cracks, missing accent stones, or items not matching the on-air presentation. These complaints show up across gemstone and jewelry purchases.
Some reviewers mention polite staff and clear order confirmations. Others report billing differences, coupon requirements they say were not disclosed, and conflicting explanations from support. These problems often focus on payment records and promotion terms.
Many customers report being very satisfied, shopping again, and liking the price and selection. Another group describes poor outcomes tied to item condition, delivery issues, or support interactions that did not get resolved. The reviews include strong praise alongside clear service and quality breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer says the company did an awesome job.
“Awesome job”
Reviewer praised great customer service and liked items sold.
“Great customer service!!!!!”
Ordering was easy and earrings arrived looking really beautiful.
“It was really easy, got the earrings and they're really beautiful I would buy again.....”
Reviewer is addicted to shopping at Shop LC for convenient selections.
“I am addicted to Shop LC.”
Reviewer reports items are delivered quickly.
“Items purchase our delivered quickly”
Good price and accurate product; shipping slower than Amazon.
“Great price, product as described, shipping isn't fast as Amazon which most of us are accustomed to but quicker than other places.”
Reviewer received quick shipping and everything arrived perfect.
“I received quick shipping and everything was perfect.”
Reviewer praised great merchandise and fast service.
“Great merchandise, fast sevice”
Ordering and delivery were easy; product was perfect and recommended.
“Product bought was perfect in every way.”
Reviewer loves the company and praised their great job.
“Great job love this comoany”
Pendant's druzy looked different than shown and had visible flaws.
“It looked Nothing Like the One The Host Showed on air.”
Reviewer loves shopping at Shop LC and praises hosts and selection.
“I love shopping here!!”
Order took almost three weeks and customer service gave repeated unhelpful responses.
“Took almost 3 weeks to receive.”
Reviewer likes mobile ordering, free shipping, and Friday under-$10 deals.
“It's nice that I can do it just on my phone”
Tanzanite stones were darker than expected, but the bracelet is pretty.
“The stones (tanzanite) were a darker blue”
Reviewer praised Shop LC's quality, fast shipping, and courteous service.
“I love shop LC quality excellence and fast shipping”
Purchased nice pieces at incredible auction prices and quick shipping.
“I got some really nice pieces for incredible prices”
Longtime customer satisfied; returns handled without issues.
“the return was always with no issues”
Reviewer reports good prices, fast shipping, and great product quality.
“Good prices. Fast shipping. Great quality with products.”
Some gem items have cracks, blemishes, and undisclosed treatments.
“Most LC items are good except the Sleeping Beauty which continues to disappoint.”
Reviewer says rings lost accent stones and Shop LC didn't resolve complaints.
“Several of those rings have lost diamond accents stones even before the 2nd budget pay was deducted from my CC.”
Couple reports repeated product failures and very poor customer service.
“repeated product failures and some of the worst customer service Ive ever encountered.”
Customer says bill shows four payments but company claims only two.
“Paid 4 installments. They claim only 2. My bank statement shows 4 payments”
Customer returned a gemstone but Shop LC refused the return and disconnected calls.
“I sent it back and they refused to take it back, I was not satisfied”
Customer received only one of nineteen orders and cannot get answers.
“I've ordered over 19 items and yet I've only received one.”
Customer says clearance items were nonreturnable despite no notice, leaving them stuck.
“these were bought on clearance and could not be return.”
Coupon promotion had undisclosed requirements, and reviewer calls false advertising.
“False advertising.”
Package was stolen after delivery and Shop LC refused to reimburse or suspend payments.
“The package was stolen by a random Thief roaming the hallway and picking up small packages or soft packages and stowing them in his large back-box pack.”
Necklace marked delivered but Shop LC would not help resolve missing delivery.
“They use some shipping service that said the item was delivered.”
Customer alleges sapphire was lower grade than shown and received no follow-up.
“it was not a "Grade AAAA" but a "Premium" labeled Ceylon Blue Sapphire”
I recently had the pleasure of shopping with Shop LC and I am delighted with my experience. The online shopping channel offers a vast variety of products including jewelry, gemstones, fashion and beauty items that are all available at affordable prices. What sets this company apart is their approach to direct sourcing which enables them to offer quality products without burdening the customers' budget.
The website interface was smooth and easy for me to navigate through with the various product categories neatly arranged on their homepage. I particularly appreciated how they have included relevant information about each product such as detailed descriptions and clear photos from varied angles.
One of my purchases was an exquisite pearl necklace that arrived in excellent condition within just a few days after placing my order. Not only was it packaged beautifully but also came enclosed in a small useful brochure educating me further about pearls, how best to care for them as well as pertinent aspects regarding online shopping.
It is evident that Shop LC values giving back since they were supporting feeding kids programs allowing shoppers like myself make donations whilst making our purchases - it's empowering!.
Overall, I would not hesitate recommending anyone looking for affordable yet high-quality products visit Shop LC's website today! They deliver exceptional customer service while offering unbeatable deals
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shop LC runs a televised and online store selling jewelry, gemstones, fashion accessories, and home decor. It airs live product shows and also sells through an e-commerce website and mobile app with auction-style and fixed-price listings. Customers can view product pages with photos and descriptions, place orders, and have items shipped. The site also lists shipping, return, and warranty details for purchased items.