Reviewers often praise fast shipping, attentive concierge help, and items that arrive in excellent condition. Many mention competitive prices and a satisfying range of watches and jewelry. A small number describe checkout snags, unexpected fees, or missing branded packaging. Several reviews specifically applaud delivery updates and quick, responsive staff.
Examples from available reviews (Sep 2025 – Feb 2026).
Reviewer described the Corum Leap Second watch as excellent.
“Excellent Corum Leap Second watch.”
Natalia provided wonderful customer service for the ring purchase.
“Wonderful customer service from Natalia and I couldn’t be happier with my ring purchase!”
Product was fine but ordering process was terrible and shipping missed deadline.
“And noticed that the "free shipping" was charging me $12.”
The item did not come in a Gucci box.
“The item didn’t come in a Gucci box”
Service draws the most attention. Several reviewers name specific concierges and describe fast, helpful replies. Customers also mention phone orders and one-on-one support as professional and solution-focused. A minority note small post-purchase hiccups, such as glitches with account points.
Buyers repeatedly point to better pricing than other retailers and call their purchases good value. Some highlight the large selection and deals on statement jewelry and branded watches. A few comments make direct price comparisons to specific competitors.
Many reviews describe search, browsing, checkout, and returns in positive terms, and they mention quick dispatch and smooth delivery. A few reviewers ran into a clunky ordering flow or unexpected shipping charges at checkout. Isolated complaints mention missing branded packaging.
Multiple reviewers say items arrived in perfect or brand-new condition and matched the descriptions. Watches and jewelry get frequent praise for quality and presentation. Reports of damage or items not matching the stated condition appear rarely.
Customers appreciate proactive delivery updates and accurate ETA messages, especially during bad weather or delays. Several reviews point to clear, timely replies from support. A small number mention unexpected customs charges or shipping fees that were shown in a confusing way.
Overall feedback leans strongly positive, with many five-star reviews praising the product, shipping, and service. That tone stands in contrast to a handful of low ratings tied to packaging, checkout, or fees. Those negative experiences appear isolated rather than widespread.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Quotes shortened · As of: February 2026
Reviewer described the Corum Leap Second watch as excellent.
“Excellent Corum Leap Second watch.”
Repeat buyer praised statement jewelry offered at reasonable prices.
“Jewelry always was statement pieces but with reasonable prices!”
Watch was perfect and delivery updates during bad weather were appreciated.
“I appreciate the delivery updates-it was a period of bad weather, so updates kept me from fretting.”
Seller is reputable with fair prices and consistently prompt delivery.
“The Solist is a reputable seller of top notch, premium-name brand merchandise.”
Reviewer praised the company's customer service.
“Great Customer Service.”
Buyer purchased beautiful pieces at good prices.
“I've bought some beautiful pieces at good prices!”
Product, support, shipping, and experience exceeded expectations.
“The product, customer support, quick shipping and entire experience really exceeded my expectations!”
Good prices and quality with exceptional concierge Natalia customer service.
“She has provided more than satisfied customer service.”
Reviewer mentioned the customer service.
“Customer service”
Search, selection, shipping, and delivery were great; watch in excellent condition.
“The full experience- search, selection, shipping, and delivery was great.”
Price and purchase experience were good, but unexpected customs fee occurred.
“I also got a big bill for custom tax.”
Jewelry orders are consistently high quality and impressive.
“always high quality,and impressive.”
Item matched description, arrived next day; ETA emails were frequent and accurate.
“Item was as described.”
Natalia provided wonderful customer service for the ring purchase.
“Wonderful customer service from Natalia and I couldn’t be happier with my ring purchase!”
Product was fine but ordering process was terrible and shipping missed deadline.
“And noticed that the "free shipping" was charging me $12.”
Merchandise and people are high quality; Ben provided exceptional service.
“Ben, a concierge at The Solist, is amazing.”
Professional staff, quality products, responsive concierge, smooth purchases and easy returns.
“Excellent concierge services, they are super responsive.”
Natalia was very responsive; service was fast and the experience great.
“service was fast and the entire experience was great.”
Reviewer said there was easy access and excellent response time.
“Easy access and excellent response tume”
Long-time customer praised experience and best-in-class service recovery.
“Long time customer and frequent customer and the Solist team never disappoints...”
Items were brand new and exactly as described.
“Both were brand new and exactly as described.”
Pricing was better than Wolf, shipping was fast, product very quiet.
“The pricing was better than through Wolf”
Customer service and pricing were excellent and recommended.
“Excellent customer service and price,highly recommended.”
Company provided attentive customer service and very fast responses.
“Excellent attention to customer needs and incredibly fast response time.”
The item did not come in a Gucci box.
“The item didn’t come in a Gucci box”
Reviewer called their experience outstanding.
“Outstanding”
The watch is in perfect condition.
“The watch is in perfect condition”
Pricing and customer care were great.
“Great pricing and customer care!”
Great selection, good price, and quick shipping.
“Great selection and price”
Company offered large selection, good service, fast shipping, easy returns.
“Fantastic selection of designer jewelry at prices that are almost too good to be true!”
Watch arrived promptly and matched description; company provided full updates.
“It was delivered promptly and was as described.”
Customer was very happy; quick dispatch was appreciated.
“Very happy with my purchase - quick despatch was much appreciated.”
Reviewer reported excellent service and product.
“Excellent service and product”
Orders were delivered on time without issues; reviewer highly recommends.
“As always delivered on time and no problem.”
Great price, quality product, and fast delivery.
“Great price , great product, fast delivery.”
Reviewer thanked the company for attention to detail.
“Thank you for your attention to detail.”
Easy ordering, quick shipping, and item arrived in perfect condition.
“Ordering was easy, shipped out quickly and item arrived in perfect condition.”
Placed phone order; Ben was helpful and professional.
“Ben was very helpful and professional.”
Staff were helpful and items arrived in two days; points glitch occurred.
“My purchased items arrived in two days!”
Communication was great and the experience was smooth.
“Great communication.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ShopWorn runs an online store focused on luxury watches and designer jewelry. Each item has its own product page with photos, brand details, and condition notes to help shoppers judge what they’re buying. Customers order through the site’s checkout and can find shipping details and return policies on the website. Support is available through online customer service and by phone for order questions and post-sale help.