Reviews Analyzed
21
We Collect & Analyze Reviews
Silk Maison
Experiences & Reviews
Silk Maison is an e-commerce clothing retailer that offers silk and other luxury garment items via an online store. Consumers researching the brand typically look for information on shipping, returns, product authenticity, and customer support responsiveness before purchasing.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
17d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Reviewers repeatedly describe unfulfilled orders, long refund delays, and unresolved return requests when problems arise.
Share of mentions
Weak
23%
💰
Value for money
Several buyers report poor value: unexpected fees, items that don’t match photos, and refunds not received.
Share of mentions
Weak
5%
⚡
User experience
Complaints focus on missing confirmations, absent tracking info, long delivery times, and suspicious payment notices.
Share of mentions
Weak
8%
🔧
Product quality
Many customers report wrong colors, sizing errors, dirty or damaged items, and thin or low-quality fabric.
Share of mentions
Weak
17%
📞
Communication
Frequent reports of unanswered emails, undeliverable support addresses, voicemail-only numbers, and inconsistent replies.
Share of mentions
Weak
21%
⭐
Overall experience
Overall impressions skew negative: non-delivery, lack of refunds, poor communication, and inconsistent product quality.
Share of mentions
Weak
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – October 2025).
Luxury Meets Style : A 5-Star Experience At Silk Mansion
"I recently purchased a silk dress from Silk Maison and I must say, I was thoroughly impressed with my experience. The website offered an extensive range of products made with 100% mulberry silk for both men and women, perfect to suit anyone's personal style or occasion needs. The ordering process was seamless; the site provided all the necessary information needed to help me select the right size and color for my dress. It arrived in a timely manner too, which is always appreciated when waiting for something new! As soon as I removed it from its packaging, I could tell that this product wasn't just your average piece of clothing. The quality of silk used really set it apart: not only was it luxuriously soft to the touch but also felt durable enough to last me many wears ahead. Wearing it confirmed that first impression entirely -- lightweight yet highly comfortable fabric draped effortlessly around me, looking even better than how it did on their website photos! Furthermore, although I primarily picked this up as an occasional dress-up option - after wearing it out in public whenever people would compliment how good i looked Silk Maison had ended up making more frequent trips back into my daily rotation. Overall my experience shopping at Silk Maison exceeded expectations; they offer premium quality clothes backed by excellent customer service & competitive pricing while remaining true-to-style no matter what you wear them during."
Leopold
Collected.reviews
Feb 19, 2023
Featured for: Detailed positive purchase account
Order Never Arrived - Company is a Scam
"I ordered 5 silk dresses in July for a wedding set for September. Immediately upon ordering I noticed they did not send me an email confirmation. Than..."
Margeau Faticone
Trustpilot
Oct 01, 2025
Featured for: Non-delivery and contact failure
Absolute SCAM
"Order an item that ended up being out of stock. They told me they would refund me but never did. I ordered a second item, that arrived dirty. After co..."
Yak
Trustpilot
Oct 01, 2025
Featured for: Refunds and dirty product complaint
very disappointing
"Ordered the slouchy wool/cashmere blend pullover on 13 June, in ivory. Which is pictured as a very just off white colour, so ivory and not cream. Rece..."
Kylie Chinnery
Trustpilot
Oct 01, 2025
Featured for: Shipping delay and quality issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
F
Fiona Lindsay
trustpilot.com
Oct 01, 2025
No Product and Company would not issue as refund despite six months passing!
I have previously ordered quite a few things from Ailk Maison. A cashmere coat, two pairs of silk pajamas, a blows, a wool jacket and eye masks. That...
S
Shasta Shardae
trustpilot.com
Oct 01, 2025
Poor quality products and do not honor…
Poor quality products and do...
J
Jeca lala
trustpilot.com
Oct 01, 2025
This is an absolute disgrace
This is an absolute disgrace. My order was supposed to arrive in July, but it never did, and they still haven’t refunded me. They’re hiding behind exc...
M
Margeau Faticone
trustpilot.com
Oct 01, 2025
Order Never Arrived - Company is a Scam
I ordered 5 silk dresses in July for a wedding set for September. Immediately upon ordering I noticed they did not send me an email confirmation. Than...
C
Charlene
trustpilot.com
Oct 01, 2025
I placed an order on November 28, 2023
I placed an order on November 28, 2023. Silk Maison took my money but never sent me my order. Silk Maison never responded...
Y
Yak
trustpilot.com
Oct 01, 2025
Absolute SCAM
Order an item that ended up being out of stock. They told me they would refund me but never did. I ordered a second item, that arrived dirty. After co...
F
Fraj
trustpilot.com
Oct 01, 2025
The quality is so bad on the wool coat…
The quality is so bad on the wool coat I bought. For the price, it sho...
F
Francesca
trustpilot.com
Oct 01, 2025
An item never arrived, they did not reply or reimbursed me.
I bought a couple of items on the 20th January. As I didn't received any confirmation on the delivery of my package, I ask the assistance information....
M
Mali
trustpilot.com
Oct 01, 2025
Sent me the wrong size and had to pay to ship it back
I ordered an Extra Small coat and I received a size Medium. They told me I had to pay for the shipping to return it when they sent the wrong size? Awf...
S
Shelly
trustpilot.com
Oct 01, 2025
Do NOT Buy from this company!
Ordered pajamas and two pillow cases. Received pajamas and one pillow case. Both were the wrong color. Have sent several emails. Finally f...
S
Sway
trustpilot.com
Oct 01, 2025
Ordered 3 dresses
Ordered 3 dresses, got one, emailed th...
N
Negar Tavassoli
trustpilot.com
Oct 01, 2025
This company is a SCAM
This company is a SCAM. Ordered a $500 coat from them 3 months ago, a month and half of following up, they finally sa...
K
KM
trustpilot.com
Oct 01, 2025
It is a scam
It is a scam. You pay, and you do not receive what you ordered. They will...
E
Elena
trustpilot.com
Oct 01, 2025
I think I've been scammed...
I think I've been scammed out of $379.46. I purchased the hooded wrap silk wool blend coat on November 27, 2023. On December 20, 2023, I was informed...
J
Jean-Luc McMurtry
trustpilot.com
Oct 01, 2025
I have ordered three times from Silk…
I have ordered three times from Silk Maison over the last three years. Here's how it went: 2020 - Excellent experience. Product as expected, was deliv...
C
Christel
trustpilot.com
Oct 01, 2025
I ordered a coat today but noticed that…
I ordered a coat today but noticed that when I paid on Paypal there was something on chinese there. I reached out...
C
Catherine Solomonson
trustpilot.com
Oct 01, 2025
What a scam!
What a scam! My white dress took months to arrive. There is no estimated delivery time on their website, and it arrived weeks after my event. Quality...
S
Stella Keck
trustpilot.com
Oct 01, 2025
DO NOT BUY FROM THIS COMPANY
Product was a completely different color than as advertised. When I returned it I never got my refund, it's been three month and t...
M
Mia N
trustpilot.com
Oct 01, 2025
Don't trust Silk Maison
I've been back and forth with Silk Maison's so call "customer service" for more than 8 month since they promised me a full refund on my dress which wa...
K
Kylie Chinnery
trustpilot.com
Oct 01, 2025
very disappointing
Ordered the slouchy wool/cashmere blend pullover on 13 June, in ivory. Which is pictured as a very just off white colour, so ivory and not cream. Rece...
Conclusion
The sampled reviews show a pattern of fulfillment and customer-service failures: multiple customers report orders that never arrived, repeated refund delays, and unreturned emails. Product complaints include wrong colors, incorrect sizes, soiled or damaged items, and packaging problems. A small number of older reviews praise product feel and smooth ordering, indicating inconsistent performance. If you consider buying, document confirmations and receipts, prefer payment methods with dispute protections, and verify current customer-service responsiveness before placing an order.