Most reviewers say their orders never arrived and refunds were held back for months. Many also describe customer service as hard to reach and returns that don’t fix the problem. Several buyers received stained, wrong, or low-quality items. One reviewer, in contrast, praised high-quality silk and fast delivery.
Examples from available reviews (Feb 2023 – Mar 2026).
Order never arrived and company failed to issue refund or explanation.
“No refund, no explanation, nothing”
Wrong size sent and customer forced to pay return shipping for company mistake.
“They told me I had to pay for the shipping to return it”
Partial delivery with wrong colors and unresponsive customer support.
“Finally found a phone number that goes to voicemail.”
High quality silk dress arrived promptly and exceeded my expectations.
“the quality of silk used really set it apart”
Customers describe repeated breakdowns in getting orders fulfilled, from partial shipments to packages that never arrive. Several say refunds were promised but never paid, with long waits even after returns. A common theme is being charged without receiving the item.
Many buyers call the items poor value after receiving garments that were stained, see-through, or wrong in color or fit. A small number were happy with the material quality and felt the price matched what they received. Overall, the tone skews negative on value.
Buyers often mention missing order confirmations, no tracking numbers, and deliveries that arrive late. Some describe growing doubt after multiple purchases, especially when later orders also fell short. Returns and exchanges often take extra work, including paying return postage.
Reviewers point to specific problems such as stains, grease marks, wrong colors, see-through fabric, and items that don’t match the description. One review singles out a high-quality silk dress that arrived quickly and surpassed expectations. Complaints about quality show up across several product types.
Multiple reviewers say messages go unanswered or calls end up in voicemail. Some noticed unfamiliar payment text on their statements and planned to dispute charges with their payment provider. These communication gaps often appear alongside unresolved delivery and refund problems.
Reviews show a sharp split: many negative accounts versus one positive report of fast delivery and high-quality silk. The negative comments focus on non-delivery, refunds that don’t go through, and items arriving in poor condition. That contrast leaves a strongly polarized overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company failed to deliver item and delayed refund for six months.
“And still no refund.”
Reviewer reports poor product quality and ignored return policy.
“Poor quality products and do not honor their return policy!”
Order never arrived and company failed to issue refund or explanation.
“No refund, no explanation, nothing”
Order never arrived, support unreachable, and unexpected bank charges raised suspicion.
“All signs point to this company being a scam.”
Company charged payment but did not deliver items nor respond for months.
“DO NOT BUY FROM SILK MAISON BECAUSE THEY ARE A SCAM.”
Company failed to refund and stopped responding after returns, over months.
“DO NOT BUY FROM THIS PLACE”
Reviewer says wool coat quality is poor for its price.
“The quality is so bad on the wool coat I bought.”
One item missing, support ignored refund requests, and no reimbursement.
“They did not reimbursed me any money.”
Wrong size sent and customer forced to pay return shipping for company mistake.
“They told me I had to pay for the shipping to return it”
Partial delivery with wrong colors and unresponsive customer support.
“Finally found a phone number that goes to voicemail.”
Only one of three dresses delivered and refund not issued for months.
“ITS A SCAM!”
Out of stock delay, promised refund never received and support stopped responding.
“They never refunded me and never responded to my emails again.”
Payment taken without delivery and no refunds or responses.
“They will not refund you nor answer your emails.”
Customer charged but neither received product nor promised refund.
“I think I've been scammed out of $379.46.”
Repeated orders declining from excellent to poor service and communication.
“no confirmation email, no tracking number, and emails I sent 4 days ago have gone unanswered.”
Noticed unfamiliar Chinese text on PayPal and received no response, planning dispute.
“No answer. I will despute this on my Paypal.”
Dress arrived late, dirty, and poor quality, unusable for event.
“Product was dirty, and fabric entirely see-through.”
Received wrong color and refund delayed for months with no responses.
“Never buy from this company!”
Long delays and repeated excuses prevented promised refund for over eight months.
“STAY AWAY!”
Pullover arrived late, stained, wrong color, and packaged poorly.
“It also has a dark grease/oil/dirt mark on the front”
Payment taken with no delivery, no refunds, and no customer responses.
“This is 100% a scam.”
Repeated wrong sizing and long delivery and refund delays after returns.
“This 3rd time I still have NOT received my refund after 6 weeks since they received my packet back.”
Order arrived late, low quality and too small, refund never issued.
“I never got my refund even though I followed all of their rules”
I recently purchased a silk dress from Silk Maison and I must say, I was thoroughly impressed with my experience. The website offered an extensive range of products made with 100% mulberry silk for both men and women, perfect to suit anyone's personal style or occasion needs.
The ordering process was seamless; the site provided all the necessary information needed to help me select the right size and color for my dress. It arrived in a timely manner too, which is always appreciated when waiting for something new! As soon as I removed it from its packaging, I could tell that this product wasn't just your average piece of clothing. The quality of silk used really set it apart: not only was it luxuriously soft to the touch but also felt durable enough to last me many wears ahead.
Wearing it confirmed that first impression entirely -- lightweight yet highly comfortable fabric draped effortlessly around me, looking even better than how it did on their website photos! Furthermore, although I primarily picked this up as an occasional dress-up option - after wearing it out in public whenever people would compliment how good i looked Silk Maison had ended up making more frequent trips back into my daily rotation.
Overall my experience shopping at Silk Maison exceeded expectations; they offer premium quality clothes backed by excellent customer service & competitive pricing while remaining true-to-style no matter what you wear them during.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Silk Maison sells silk clothing and related apparel online. Product pages usually include fabric details, sizing, and care notes. Shoppers order through the site’s checkout and use standard payment methods. The company posts shipping and return policies and lists customer-service contacts such as email and phone.