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We Collect & Analyze Reviews

Silk Maison
Experiences & Reviews

Silk Maison is an e-commerce clothing retailer that offers silk and other luxury garment items via an online store. Consumers researching the brand typically look for information on shipping, returns, product authenticity, and customer support responsiveness before purchasing.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 17d
Overall Rating
1.2

Our Analysis

๐ŸŽฏ

Service quality

Reviewers repeatedly describe unfulfilled orders, long refund delays, and unresolved return requests when problems arise.

Share of mentions
23%
Weak
๐Ÿ’ฐ

Value for money

Several buyers report poor value: unexpected fees, items that donโ€™t match photos, and refunds not received.

Share of mentions
5%
Weak
โšก

User experience

Complaints focus on missing confirmations, absent tracking info, long delivery times, and suspicious payment notices.

Share of mentions
8%
Weak
๐Ÿ”ง

Product quality

Many customers report wrong colors, sizing errors, dirty or damaged items, and thin or low-quality fabric.

Share of mentions
17%
Weak
๐Ÿ“ž

Communication

Frequent reports of unanswered emails, undeliverable support addresses, voicemail-only numbers, and inconsistent replies.

Share of mentions
21%
Weak
โญ

Overall experience

Overall impressions skew negative: non-delivery, lack of refunds, poor communication, and inconsistent product quality.

Share of mentions
27%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

F
Fiona Lindsay
trustpilot.com Oct 01, 2025

No Product and Company would not issue as refund despite six months passing!

I have previously ordered quite a few things from Ailk Maison. A cashmere coat, two pairs of silk pajamas, a blows, a wool jacket and eye masks. That...

S
Shasta Shardae
trustpilot.com Oct 01, 2025

Poor quality products and do not honorโ€ฆ

Poor quality products and do...

J
Jeca lala
trustpilot.com Oct 01, 2025

This is an absolute disgrace

This is an absolute disgrace. My order was supposed to arrive in July, but it never did, and they still havenโ€™t refunded me. Theyโ€™re hiding behind exc...

M
Margeau Faticone
trustpilot.com Oct 01, 2025

Order Never Arrived - Company is a Scam

I ordered 5 silk dresses in July for a wedding set for September. Immediately upon ordering I noticed they did not send me an email confirmation. Than...

C
Charlene
trustpilot.com Oct 01, 2025

I placed an order on November 28, 2023

I placed an order on November 28, 2023. Silk Maison took my money but never sent me my order. Silk Maison never responded...

Y
Yak
trustpilot.com Oct 01, 2025

Absolute SCAM

Order an item that ended up being out of stock. They told me they would refund me but never did. I ordered a second item, that arrived dirty. After co...

F
Fraj
trustpilot.com Oct 01, 2025

The quality is so bad on the wool coatโ€ฆ

The quality is so bad on the wool coat I bought. For the price, it sho...

F
Francesca
trustpilot.com Oct 01, 2025

An item never arrived, they did not reply or reimbursed me.

I bought a couple of items on the 20th January. As I didn't received any confirmation on the delivery of my package, I ask the assistance information....

M
Mali
trustpilot.com Oct 01, 2025

Sent me the wrong size and had to pay to ship it back

I ordered an Extra Small coat and I received a size Medium. They told me I had to pay for the shipping to return it when they sent the wrong size? Awf...

S
Shelly
trustpilot.com Oct 01, 2025

Do NOT Buy from this company!

Ordered pajamas and two pillow cases. Received pajamas and one pillow case. Both were the wrong color. Have sent several emails. Finally f...

S
Sway
trustpilot.com Oct 01, 2025

Ordered 3 dresses

Ordered 3 dresses, got one, emailed th...

N
Negar Tavassoli
trustpilot.com Oct 01, 2025

This company is a SCAM

This company is a SCAM. Ordered a $500 coat from them 3 months ago, a month and half of following up, they finally sa...

K
KM
trustpilot.com Oct 01, 2025

It is a scam

It is a scam. You pay, and you do not receive what you ordered. They will...

E
Elena
trustpilot.com Oct 01, 2025

I think I've been scammed...

I think I've been scammed out of $379.46. I purchased the hooded wrap silk wool blend coat on November 27, 2023. On December 20, 2023, I was informed...

J
Jean-Luc McMurtry
trustpilot.com Oct 01, 2025

I have ordered three times from Silkโ€ฆ

I have ordered three times from Silk Maison over the last three years. Here's how it went: 2020 - Excellent experience. Product as expected, was deliv...

C
Christel
trustpilot.com Oct 01, 2025

I ordered a coat today but noticed thatโ€ฆ

I ordered a coat today but noticed that when I paid on Paypal there was something on chinese there. I reached out...

C
Catherine Solomonson
trustpilot.com Oct 01, 2025

What a scam!

What a scam! My white dress took months to arrive. There is no estimated delivery time on their website, and it arrived weeks after my event. Quality...

S
Stella Keck
trustpilot.com Oct 01, 2025

DO NOT BUY FROM THIS COMPANY

Product was a completely different color than as advertised. When I returned it I never got my refund, it's been three month and t...

M
Mia N
trustpilot.com Oct 01, 2025

Don't trust Silk Maison

I've been back and forth with Silk Maison's so call "customer service" for more than 8 month since they promised me a full refund on my dress which wa...

K
Kylie Chinnery
trustpilot.com Oct 01, 2025

very disappointing

Ordered the slouchy wool/cashmere blend pullover on 13 June, in ivory. Which is pictured as a very just off white colour, so ivory and not cream. Rece...

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Conclusion

The sampled reviews show a pattern of fulfillment and customer-service failures: multiple customers report orders that never arrived, repeated refund delays, and unreturned emails. Product complaints include wrong colors, incorrect sizes, soiled or damaged items, and packaging problems. A small number of older reviews praise product feel and smooth ordering, indicating inconsistent performance. If you consider buying, document confirmations and receipts, prefer payment methods with dispute protections, and verify current customer-service responsiveness before placing an order.