Silk Maison
Experiences & Reviews
Silk Maison is an e-commerce clothing retailer that offers silk and other luxury garment items via an online store. Consumers researching the brand typically look for information on shipping, returns, product authenticity, and customer support responsiveness before purchasing.
Overview & Key Metrics
Our Analysis
Service quality
Reviewers repeatedly describe unfulfilled orders, long refund delays, and unresolved return requests when problems arise.
Value for money
Several buyers report poor value: unexpected fees, items that donโt match photos, and refunds not received.
User experience
Complaints focus on missing confirmations, absent tracking info, long delivery times, and suspicious payment notices.
Product quality
Many customers report wrong colors, sizing errors, dirty or damaged items, and thin or low-quality fabric.
Communication
Frequent reports of unanswered emails, undeliverable support addresses, voicemail-only numbers, and inconsistent replies.
Overall experience
Overall impressions skew negative: non-delivery, lack of refunds, poor communication, and inconsistent product quality.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 โ October 2025).
Luxury Meets Style : A 5-Star Experience At Silk Mansion
"I recently purchased a silk dress from Silk Maison and I must say, I was thoroughly impressed with my experience. The website offered an extensive range of products made with 100% mulberry silk for both men and women, perfect to suit anyone's personal style or occasion needs. The ordering process was seamless; the site provided all the necessary information needed to help me select the right size and color for my dress. It arrived in a timely manner too, which is always appreciated when waiting for something new! As soon as I removed it from its packaging, I could tell that this product wasn't just your average piece of clothing. The quality of silk used really set it apart: not only was it luxuriously soft to the touch but also felt durable enough to last me many wears ahead. Wearing it confirmed that first impression entirely -- lightweight yet highly comfortable fabric draped effortlessly around me, looking even better than how it did on their website photos! Furthermore, although I primarily picked this up as an occasional dress-up option - after wearing it out in public whenever people would compliment how good i looked Silk Maison had ended up making more frequent trips back into my daily rotation. Overall my experience shopping at Silk Maison exceeded expectations; they offer premium quality clothes backed by excellent customer service & competitive pricing while remaining true-to-style no matter what you wear them during."
Order Never Arrived - Company is a Scam
"I ordered 5 silk dresses in July for a wedding set for September. Immediately upon ordering I noticed they did not send me an email confirmation. Than..."
Absolute SCAM
"Order an item that ended up being out of stock. They told me they would refund me but never did. I ordered a second item, that arrived dirty. After co..."
very disappointing
"Ordered the slouchy wool/cashmere blend pullover on 13 June, in ivory. Which is pictured as a very just off white colour, so ivory and not cream. Rece..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
No Product and Company would not issue as refund despite six months passing!
I have previously ordered quite a few things from Ailk Maison. A cashmere coat, two pairs of silk pajamas, a blows, a wool jacket and eye masks. That...
Poor quality products and do not honorโฆ
Poor quality products and do...
This is an absolute disgrace
This is an absolute disgrace. My order was supposed to arrive in July, but it never did, and they still havenโt refunded me. Theyโre hiding behind exc...
Order Never Arrived - Company is a Scam
I ordered 5 silk dresses in July for a wedding set for September. Immediately upon ordering I noticed they did not send me an email confirmation. Than...
I placed an order on November 28, 2023
I placed an order on November 28, 2023. Silk Maison took my money but never sent me my order. Silk Maison never responded...
Absolute SCAM
Order an item that ended up being out of stock. They told me they would refund me but never did. I ordered a second item, that arrived dirty. After co...
The quality is so bad on the wool coatโฆ
The quality is so bad on the wool coat I bought. For the price, it sho...
An item never arrived, they did not reply or reimbursed me.
I bought a couple of items on the 20th January. As I didn't received any confirmation on the delivery of my package, I ask the assistance information....
Sent me the wrong size and had to pay to ship it back
I ordered an Extra Small coat and I received a size Medium. They told me I had to pay for the shipping to return it when they sent the wrong size? Awf...
Do NOT Buy from this company!
Ordered pajamas and two pillow cases. Received pajamas and one pillow case. Both were the wrong color. Have sent several emails. Finally f...
Ordered 3 dresses
Ordered 3 dresses, got one, emailed th...
This company is a SCAM
This company is a SCAM. Ordered a $500 coat from them 3 months ago, a month and half of following up, they finally sa...
It is a scam
It is a scam. You pay, and you do not receive what you ordered. They will...
I think I've been scammed...
I think I've been scammed out of $379.46. I purchased the hooded wrap silk wool blend coat on November 27, 2023. On December 20, 2023, I was informed...
I have ordered three times from Silkโฆ
I have ordered three times from Silk Maison over the last three years. Here's how it went: 2020 - Excellent experience. Product as expected, was deliv...
I ordered a coat today but noticed thatโฆ
I ordered a coat today but noticed that when I paid on Paypal there was something on chinese there. I reached out...
What a scam!
What a scam! My white dress took months to arrive. There is no estimated delivery time on their website, and it arrived weeks after my event. Quality...
DO NOT BUY FROM THIS COMPANY
Product was a completely different color than as advertised. When I returned it I never got my refund, it's been three month and t...
Don't trust Silk Maison
I've been back and forth with Silk Maison's so call "customer service" for more than 8 month since they promised me a full refund on my dress which wa...
very disappointing
Ordered the slouchy wool/cashmere blend pullover on 13 June, in ivory. Which is pictured as a very just off white colour, so ivory and not cream. Rece...
Conclusion
The sampled reviews show a pattern of fulfillment and customer-service failures: multiple customers report orders that never arrived, repeated refund delays, and unreturned emails. Product complaints include wrong colors, incorrect sizes, soiled or damaged items, and packaging problems. A small number of older reviews praise product feel and smooth ordering, indicating inconsistent performance. If you consider buying, document confirmations and receipts, prefer payment methods with dispute protections, and verify current customer-service responsiveness before placing an order.