Customer feedback for Silksilky shows consistently positive impressions of product quality: many buyers describe soft, high-quality silk and repeat purchases. Shipping and customer service are frequently praised for being helpful and prompt, and several reviews note successful problem resolution. However, there are isolated but substantive negative reports: a few customers experienced lost returns, missing return addresses, and one reviewer alleges items were synthetic rather than silk. If you are considering a purchase, check the seller’s return policy, keep tracking and photos when returning items, and confirm authenticity details before ordering.
Examples from available reviews (Aug 2025 – Feb 2026).
Products are beautifully crafted with outstanding quality and service.
“the silk feels absolutely wonderful.”
Unable to obtain return address so returned goods lost and no refund.
“returned goods now lost and no refund to the tune of £130”
Received fake-looking, low-quality silk and no paid return label.
“Fake silk products,”
Customer service promptly resolved delivery issue; items fit nicely.
“They are very committed to customer service”
Many reviewers report fast shipping, efficient after-sales and helpful staff; several others describe delivery delays and problematic returns handling.
Most buyers imply good value for quality silk, but a few raised concerns about authenticity and a lost refund reported at £130.
No reviewers explicitly discussed app, checkout, or website usability in these comments.
A large majority describe soft, well-made, true-to-description silk items; one reviewer strongly disputed authenticity and called items flimsy.
Several customers note prompt, helpful responses and resolved issues; a smaller group report missing return addresses and slow replies.
Most reviewers express repeat purchases and high satisfaction; isolated but serious complaints focus on returns and product authenticity.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: February 2026
Ordered two pieces, silk lovely and customer service was helpful.
“they are the loveliest silk!”
Silk is very soft and fits perfectly against the body.
“Very soft, as silk should be.”
Reviewer praises the products as finest silk with exceptional quality.
“The finest silk products, exceptional quality🌸”
Delivery problems took a while to sort, but dress was lovely.
“We had delivery problems.”
Placed two orders, very satisfied though delivery took longer.
“Only issue - a bit long delivery timings.”
Pillowcases are silky smooth and high quality with great colors.
“High quality silky smooth pillowcases.”
Reviewer says the silk is good quality.
“Good quality of the silk.”
Loves the natural silk, fit, and color; eager to buy more.
“Love the finest natural silk”
Customer service is excellent and reviewer will continue buying.
“The costumer service is excellent.”
First-time order was worthwhile with good delivery and quality boxers.
“Good delivery, good quality silk boxers”
Shirt is beautiful, soft silk and perfect.
“Beautiful red shirt.”
Reviewer is very happy with the product they ordered.
“I'm very happy with the product I ordered, thank you.”
Customer service promptly resolved delivery issue; items fit nicely.
“They are very committed to customer service”
Fabric felt poor quality, not silk, and sizing ran small.
“Items run extremely small.”
Received wrong items and company refused to provide a return shipping label.
“But they wouldn't send me the shipping label.”
Received wrong sizes and returns required at buyer's expense unexpectedly.
“I had to mail to the US at my cost!!”
Wrong color item and company failed to provide return instructions.
“they still did not send me any info about returning.”
Order showed no progress and appeared to be dispatched from China.
“absolutely nothing moved on the order for over a week.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Silksilky is a retail brand associated with silk garments and silk home textiles. This summary aggregates customer reviews to help shoppers evaluate product quality, service, returns handling, and communication before buying.